Service review insights for Scotland, United Kingdom, Restaurants

1-Star Review: Extremely Disappointing Experience – Poor Service & Tasteless Food I spent 7 wonderful days in Edinburgh exploring various local and international restaurants – Chinese, Indian, Japanese, McDonald’s, Nando’s, Wagamama, and many more. Sadly, my last meal of the trip turned out to be the worst experience of all. My family was looking for a vegetarian option and came across Hong Fu Noodle Bar and Restaurant. We entered and were told the restaurant was upstairs. Before dining, we asked to use the restroom to wash our hands. The staff told us it was downstairs – only for customers – then changed the answer seconds later saying food and toilets are both upstairs. This inconsistency was confusing and unwelcoming. Despite the restaurant being large, it was completely empty – which in hindsight, made sense. We were a group of 4 but chose to order just one dish initially to check the taste. From that moment, we felt unwelcome. The staff member, Jassice, made a comment to her colleague in Chinese while giving us a negative look and body language. It was clear we were being judged for ordering only one dish. While waiting, the children were quietly playing with chopsticks (as commonly done in many Asian cultures). Instead of handling it kindly, Jassice pointed her finger to her lips and sternly signaled the child to be quiet, leaving the child confused and upset. When I asked why, she said they were making noise and might break the chopsticks. Things got worse. While I was still reading the menu, she suddenly snatched it from my hand without asking. When I asked why, she replied, “They will get sticky and oily because your food is here.” I explained I was not eating yet and still reading. Her tone and approach were unnecessarily rude. When the food finally arrived, it was completely tasteless. We were relieved we hadn’t ordered more. This was not just bad service – it was disrespectful, unprofessional, and unnecessarily rude. The entire experience left a bitter end to an otherwise great trip. 📌 My recommendation: Avoid this restaurant completely. If the owner is not aware of this, I suggest reviewing the CCTV footage for staff behavior. This is a genuine review, and I will attach the receipt as proof of visit. 👎 Worst food and worst customer service in Edinburgh.

Absolutely incredible. I can't wait to come back! We had the al a carte menu. The value is really good for the food served. Starters were lovely. An experience, not just food. Gorgeous. They felt small so we thought the mains would be the same but nope! Mains - At first there was an issue but dealt with fantastically. The mains were incredible. The ingredients are clearly fresh. I loved my main but the sides - just wow. I've never had an onion so tasty, or potatoes dauphinoise soo tasty. The waiting staff equally fantastic. Being gluten free, I said this once to one member but it was known to everyone. Small note - the restaurant felt cold. A little more heating. But, I really cant wait to come back!

£26.50 plus service charge for a Coq au Vin that was tiny... I left quite hungry. Odd menu too. Staff were excellent.

0 Please avoid this place we had a voucher to use and the girl could not find voucher reference. She left my sister waiting for ages until we had to phone my nephew who had gifted us for Xmas treat. We were made feel as if we had free meal and people were looking at us. Humiliating . Terrible service and meal mediocre not worth the money . Prices expensive for what you get please don’t go here . It will only waste your day !

£23 for a naan bread and a king prawn curry (maybe 5 prawns) - that doesn’t include any drinks or service - in a very average setting. Standard “British” curry house, nothing special, maybe they think they can charge what they like as they are close to Haymarket and Murrayfield. I wouldn’t go back

£26 for a bowl of pasta is a disgrace. Venue is lovely but food is average. 3 bowls of pasta, 1 side and soft drinks for 2 adults and 1 child approx £90! Can’t help but feel ripped off and so disappointed as a local resident.

I am very disappointed by the experience we had at your restaurant. We had booked a table for 8 people for Tuesday evening and were really looking forward to it and it was my boyfriend’s birthday, and we wanted to celebrate with Georgian food for the first time. One hour before our reservation, we texted the owner to let him know we would be arriving 10–15 minutes late. He replied that it was fine. However, when we arrived after taking a taxi from the other side of the city, the restaurant was completely closed with no explanation or notice. Not only did we waste money on the taxi and lose an evening we had been anticipating, but we were also deeply disappointed. What made the situation even more frustrating is that after we went to a nearby pizza place, we noticed the restaurant appeared to have opened again when we walked past it shortly afterwards. We didn’t go back in to ask for an explanation, as the whole experience already felt like a joke. Seeing other reviews mentioning that customers are being rushed to finish their meals only adds to the impression that the restaurant is not being managed seriously or professionally.

Review rating: 1.0

Great venue but food was nothing to write home about and very overpriced for what it was. Simple bowl of not that special gnocchi for £24! Two slices of tomato with radicchio for £7. Very unimaginative vegetarian selection. But we were most disappointed by the unsmiling serving and the long wait after the mains. We felt ignored. We waited so long, in fact, we decided to go elsewhere for desert. We won’t be returning.

Review rating: 2.0

1-Star Review: Extremely Disappointing Experience – Poor Service & Tasteless Food I spent 7 wonderful days in Edinburgh exploring various local and international restaurants – Chinese, Indian, Japanese, McDonald’s, Nando’s, Wagamama, and many more. Sadly, my last meal of the trip turned out to be the worst experience of all. My family was looking for a vegetarian option and came across Hong Fu Noodle Bar and Restaurant. We entered and were told the restaurant was upstairs. Before dining, we asked to use the restroom to wash our hands. The staff told us it was downstairs – only for customers – then changed the answer seconds later saying food and toilets are both upstairs. This inconsistency was confusing and unwelcoming. Despite the restaurant being large, it was completely empty – which in hindsight, made sense. We were a group of 4 but chose to order just one dish initially to check the taste. From that moment, we felt unwelcome. The staff member, Jassice, made a comment to her colleague in Chinese while giving us a negative look and body language. It was clear we were being judged for ordering only one dish. While waiting, the children were quietly playing with chopsticks (as commonly done in many Asian cultures). Instead of handling it kindly, Jassice pointed her finger to her lips and sternly signaled the child to be quiet, leaving the child confused and upset. When I asked why, she said they were making noise and might break the chopsticks. Things got worse. While I was still reading the menu, she suddenly snatched it from my hand without asking. When I asked why, she replied, “They will get sticky and oily because your food is here.” I explained I was not eating yet and still reading. Her tone and approach were unnecessarily rude. When the food finally arrived, it was completely tasteless. We were relieved we hadn’t ordered more. This was not just bad service – it was disrespectful, unprofessional, and unnecessarily rude. The entire experience left a bitter end to an otherwise great trip. 📌 My recommendation: Avoid this restaurant completely. If the owner is not aware of this, I suggest reviewing the CCTV footage for staff behavior. This is a genuine review, and I will attach the receipt as proof of visit. 👎 Worst food and worst customer service in Edinburgh.

Signal: 0.0%

Absolutely incredible. I can't wait to come back! We had the al a carte menu. The value is really good for the food served. Starters were lovely. An experience, not just food. Gorgeous. They felt small so we thought the mains would be the same but nope! Mains - At first there was an issue but dealt with fantastically. The mains were incredible. The ingredients are clearly fresh. I loved my main but the sides - just wow. I've never had an onion so tasty, or potatoes dauphinoise soo tasty. The waiting staff equally fantastic. Being gluten free, I said this once to one member but it was known to everyone. Small note - the restaurant felt cold. A little more heating. But, I really cant wait to come back!

Signal: 0.0%

£26.50 plus service charge for a Coq au Vin that was tiny... I left quite hungry. Odd menu too. Staff were excellent.

Signal: 0.0%