Location review insights for Scotland, United Kingdom

Google Maps

Complaint signal is 0.8%.

Praise signal is 10.0%.

Tripadvisor

Complaint signal is 0.8%.

Praise signal is 15.5%.

Google Maps

Top complaints

• A family of 5 (adults) sat around a 4 seated table was poor to start with! Waiter was good, had to get his attention a couple of times for drinks. Food was really the let down. Overly seasoned (very very salty), greasy and way over priced for what it was. The restaurant itself looks lovely, very relaxing and warm atmosphere, plenty staff around which always looks good for business. Drinks were fine, George Street prices but we expected that from the "new" St James. We asked the waiter to take the £28 service charge off and handed him £10 tip, we thought that was quite sufficient after a £230 bill for food (mains only) and drinks. (bear in mind 1 person was drinking water, and another had 1 vodka!). Overall it was below average because of the food. We wouldn't come back unfortunately. (0.0%)
• As I had already been to this restaurant a few times before and it had always been very tasty and pleasant, we decided to invite our friends from Ireland who were visiting Edinburgh. Unfortunately, this visit turned out to be very disappointing. Let me start with the waiting time. While we ordered starters, our friends ordered only main courses. Despite this, they waited more than 50 minutes for their food — exactly the same amount of time as us, even though we had starters beforehand. Overall, we waited nearly an hour for the main dishes. The cleanliness of the restaurant was also an issue. Both the women’s and men’s toilets were dirty, and there was no hot water to wash hands in the men’s toilet. The tables were not properly cleaned, and the carpet in the main dining area clearly had not been vacuumed for a very long time. As for the food: the portions were quite small. Although the food was generally tasty, it was nothing memorable. There are many much better Thai restaurants in Edinburgh. However, the biggest disappointment was the behavior of the woman at the reception, (Ms.Anto) which was completely unprofessional and rude. While we and our friends (who did not order starters) had already been waiting over 50 minutes, she came to our table and asked if she could add an extra table next to us. I politely said no and mentioned that it would be nice to be informed when our food would arrive, as we had been waiting for almost an hour. At that point, her attitude changed dramatically. She appeared offended and angry, walked away, and returned a few minutes later to argue sarcastically that we had not been waiting that long. Shortly after, together with another staff member, she removed the table in an aggressive manner, showing zero respect or concern for the safety of the guests sitting behind us — even hitting another customer with the table. She left one chair in the middle, which new guests ended up using as a coat hanger. For the rest of our visit, she kept staring at our table and making comments to other employees in a clearly unpleasant and spiteful way, simply because we did not agree to the extra table. she is often cold and rude, which is also reflected in other customer reviews. A restaurant that presents itself as being of a high standard should employ staff who can maintain professionalism and emotional control. Staff members who cannot control their emotions and openly take out their frustration on guests do not belong in this industry. Overall, this experience left a very bad impression, and I cannot recommend this place to anyone. The manager or head of the dining room who worked here a few years ago would never have allowed such unacceptable behavior. If the restaurant wants to continue being perceived as a high-level establishment, it should seriously reconsider who it employs in front-of-house positions, as this person is the first point of contact with guests and represents the restaurant’s business card. (0.0%)
• As soon as we were going downstairs and saw the old carpets and dated wood, we were apprehensive and confused. The restaurant was empty and did not have any atmosphere. The bar area was unmanned and soulless. Food was ok but the formality put us off. This place is stuck in time and hasn’t evolved neither is relevant anymore. Dining like 25 years ago! Very disappointing. (0.0%)

Top praises

• 10 out 10! Small and intimate setting with incredible food and atmosphere! We plan on coming back before we leave Edinburgh. (0.0%)
• 10/10!! The staff is super friendly and attentive, the vegan food delicious!! They were very welcoming and asked us if we had any allergies which was very thoughtful. We tried the vegan burgers and they did not disappoint! We had the angry vegan and the plant burger +vegan cheese, chips and ketchup, they were delicious!! The burger is thick and juicy, very flavourful too. The non alcoholic mojito was also delicious! Furthermore, the location is perfect since it's located near the train station. We were waiting for our train and had some luggage and they were very kind to offer a spot where we could leave them while we ate. Overall a great experience, would definitely recommend!! (0.0%)
• 11/10 - Exceeds Expectations. Usually, even the greatest restaurants lack in one area compared to the rest; that is not the case at Badger & Co. Staff: 11/10 Food: 11/10 Drinks: 11/10 Atmosphere: 11/10 The service is exceptionally warm and inviting, and they make you feel like a local guest. We had the steak and the cod, which were both high-quality and cooked perfectly. The chefs working here clearly LOVE food and are passionate about it - it’s evident in the flavor and presentation. We had the Bonnie Badger & Badger’s Can’t Swim drinks, and both were delicious. The entire staff was friendly and attentive from the moment we arrived to the time we left. The entire restaurant perfectly captures its unique theme and warmth, without risk of turning kitsch. Prices were fair and reasonable. We came here on our first night in Edinburgh as tourists, and could not have received a better introduction and welcome to Scotland. If I were a local, I’d gladly return throughout the year. (0.0%)

Tripadvisor

Top complaints

• A restaurant with such a nice atmosphere and good reviews, but we sadly didn’t get the get the best experience. Firstly the waiter forgot the wine we ordered, and then they forgot the food. Waited for more than 45 min, and ended up in a hurry for our next appointment. Weirdly enough the waiter wanted to put the blame on us for not letting him know, to make the kitchen hurry from the start, but obviously the kitchen just begun on our dinner after we asked for it. No compensation was given for the inconvenience, I find that to be a bit of bad service. (0.0%)
• Although not staying at the hotel we decided to have dinner here as we were staying nearby, but found it lacking in atmosphere unfortunately. We sat for a while at the table before the single waitress appeared - we then ordered drinks, including a glass of Rose Champagne. When the drinks arrived, the Champagne was white and the server told us "we don't do Rose by the glass" - which surely the waitress should have known when taking our order ?! No bread was offered. The meal itself started well with the starters, but the main courses were uninspiring. We decided not to risk dessert or coffee, which was a shame as a lot of money has been spent on the hotel and its decoration, which is attractive. We later discovered that there are much better places to eat in the vicinity. (0.0%)
• As I had already been to this restaurant a few times before and it had always been very tasty and pleasant, we decided to invite our friends from Ireland who were visiting Edinburgh. Unfortunately, this visit turned out to be very disappointing. Let me start with the waiting time. While we ordered starters, our friends ordered only main courses. Despite this, they waited more than 50 minutes for their food — exactly the same amount of time as us, even though we had starters beforehand. Overall, we waited nearly an hour for the main dishes. The cleanliness of the restaurant was also an issue. Both the women’s and men’s toilets were dirty, and there was no hot water to wash hands in the men’s toilet. The tables were not properly cleaned, and the carpet in the main dining area clearly had not been vacuumed for a very long time. As for the food: the portions were quite small. Although the food was generally tasty, it was nothing memorable. There are many much better Thai restaurants in Edinburgh. However, the biggest disappointment was the behavior of the woman at the reception, which was completely unprofessional and rude. While we and our friends (who did not order starters) had already been waiting over 50 minutes, she came to our table and asked if she could add an extra table next to us. I politely said no and mentioned that it would be nice to be informed when our food would arrive, as we had been waiting for almost an hour. At that point, her attitude changed dramatically. She appeared offended and angry, walked away, and returned a few minutes later to argue sarcastically that we had not been waiting that long. Shortly after, together with another staff member, she removed the table in an aggressive manner, showing zero respect or concern for the safety of the guests sitting behind us — even hitting another customer with the table. She left one chair in the middle, which new guests ended up using as a coat hanger. For the rest of our visit, she kept staring at our table and making comments to other employees in a clearly unpleasant and spiteful way, simply because we did not agree to the extra table. She is often cold and rude, which is also reflected in other customer reviews. A restaurant that presents itself as being of a high standard should employ staff who can maintain professionalism and emotional control. Staff members who cannot control their emotions and openly take out their frustration on guests do not belong in this industry. Overall, this experience left a very bad impression, and I cannot recommend this place to anyone. The manager or head of the dining room who worked here a few years ago would never have allowed such unacceptable behavior. If the restaurant wants to continue being perceived as a high-level establishment, it should seriously reconsider who it employs in front-of-house positions, as this person is the first point of contact with guests and represents the restaurant’s business card. (0.0%)

Top praises

• An early Dinner reservation was an absolute delight with great service and fabulous food. We started with Htipiti which is a pepper paste better than houmous in my opinion. We had pita bread and olives with it and it was a delicious starter. We then Both had Chicken Souvlaki which was served skewered with light potato chips and tsatziki and was extremely tasty. All in all a very decent priced and marvellous meal. Attentive service in a pleasant atmosphere. (0.0%)
• 10/10 service, food and atmosphere. Raffaello was a legend waiter. We will be back for more again soon. Great wine and the pasta is so fresh. (0.0%)
• 1st time at this restaurant tonight for a family birthday celebration. Can’t fault a single thing. Staff are amazingly friendly and attentive. The food was top class, We had many different dishes and each one was distinct in flavour and cooked to perfection. Great atmosphere and very clean (including the toilets, spotlessly clean) I was pleasantly surprised at our final bill, very reasonably priced for the quantity/quality of the food and fantastic service we received, would definitely recommend a visit here and we will visit again. (0.0%)

Google Maps · Complaint quote

"I had a very disappointing experience here. One of the male staff members behaved in a discriminatory and disrespectful way, which made me feel extremely uncomfortable. His attitude was rude and unprofessional throughout. On top of that, the overall management of the place seemed very chaotic and disorganized. The service was poor, and the atmosphere was not welcoming at all. I would not recommend this place to others."

Review rating: 1.0

Google Maps · Praise quote

"Fab service. Niki was very attentive and friendly - had a good time. Lovely atmosphere. Nice food."

Review rating: 5.0

Tripadvisor · Complaint quote

"The food and service were really great - unique set up with menu, pick your meat/veggie option & pair with customised mash potato. They have loads of fun menu options, and are willing to customise on request. Lots of veggie alternatives. Staff were excellent. Loses one star as I thought it was a bit overpriced, however this is probably typical for a tourist area."

Review rating: 4.0

Tripadvisor · Praise quote

"A magical experience! The setting is superb, the dishes delicious and the atmosphere unique. A big thank you to Bruno for his attentive and warm service. An experience to live!"

Review rating: 5.0

"A family of 5 (adults) sat around a 4 seated table was poor to start with! Waiter was good, had to get his attention a couple of times for drinks. Food was really the let down. Overly seasoned (very very salty), greasy and way over priced for what it was. The restaurant itself looks lovely, very relaxing and warm atmosphere, plenty staff around which always looks good for business. Drinks were fine, George Street prices but we expected that from the "new" St James. We asked the waiter to take the £28 service charge off and handed him £10 tip, we thought that was quite sufficient after a £230 bill for food (mains only) and drinks. (bear in mind 1 person was drinking water, and another had 1 vodka!). Overall it was below average because of the food. We wouldn't come back unfortunately."

Signal: 0.0%

"As I had already been to this restaurant a few times before and it had always been very tasty and pleasant, we decided to invite our friends from Ireland who were visiting Edinburgh. Unfortunately, this visit turned out to be very disappointing. Let me start with the waiting time. While we ordered starters, our friends ordered only main courses. Despite this, they waited more than 50 minutes for their food — exactly the same amount of time as us, even though we had starters beforehand. Overall, we waited nearly an hour for the main dishes. The cleanliness of the restaurant was also an issue. Both the women’s and men’s toilets were dirty, and there was no hot water to wash hands in the men’s toilet. The tables were not properly cleaned, and the carpet in the main dining area clearly had not been vacuumed for a very long time. As for the food: the portions were quite small. Although the food was generally tasty, it was nothing memorable. There are many much better Thai restaurants in Edinburgh. However, the biggest disappointment was the behavior of the woman at the reception, (Ms.Anto) which was completely unprofessional and rude. While we and our friends (who did not order starters) had already been waiting over 50 minutes, she came to our table and asked if she could add an extra table next to us. I politely said no and mentioned that it would be nice to be informed when our food would arrive, as we had been waiting for almost an hour. At that point, her attitude changed dramatically. She appeared offended and angry, walked away, and returned a few minutes later to argue sarcastically that we had not been waiting that long. Shortly after, together with another staff member, she removed the table in an aggressive manner, showing zero respect or concern for the safety of the guests sitting behind us — even hitting another customer with the table. She left one chair in the middle, which new guests ended up using as a coat hanger. For the rest of our visit, she kept staring at our table and making comments to other employees in a clearly unpleasant and spiteful way, simply because we did not agree to the extra table. she is often cold and rude, which is also reflected in other customer reviews. A restaurant that presents itself as being of a high standard should employ staff who can maintain professionalism and emotional control. Staff members who cannot control their emotions and openly take out their frustration on guests do not belong in this industry. Overall, this experience left a very bad impression, and I cannot recommend this place to anyone. The manager or head of the dining room who worked here a few years ago would never have allowed such unacceptable behavior. If the restaurant wants to continue being perceived as a high-level establishment, it should seriously reconsider who it employs in front-of-house positions, as this person is the first point of contact with guests and represents the restaurant’s business card."

Signal: 0.0%

"As soon as we were going downstairs and saw the old carpets and dated wood, we were apprehensive and confused. The restaurant was empty and did not have any atmosphere. The bar area was unmanned and soulless. Food was ok but the formality put us off. This place is stuck in time and hasn’t evolved neither is relevant anymore. Dining like 25 years ago! Very disappointing."

Signal: 0.0%

"10 out 10! Small and intimate setting with incredible food and atmosphere! We plan on coming back before we leave Edinburgh."

Signal: 0.0%

"10/10!! The staff is super friendly and attentive, the vegan food delicious!! They were very welcoming and asked us if we had any allergies which was very thoughtful. We tried the vegan burgers and they did not disappoint! We had the angry vegan and the plant burger +vegan cheese, chips and ketchup, they were delicious!! The burger is thick and juicy, very flavourful too. The non alcoholic mojito was also delicious! Furthermore, the location is perfect since it's located near the train station. We were waiting for our train and had some luggage and they were very kind to offer a spot where we could leave them while we ate. Overall a great experience, would definitely recommend!!"

Signal: 0.0%

"11/10 - Exceeds Expectations. Usually, even the greatest restaurants lack in one area compared to the rest; that is not the case at Badger & Co. Staff: 11/10 Food: 11/10 Drinks: 11/10 Atmosphere: 11/10 The service is exceptionally warm and inviting, and they make you feel like a local guest. We had the steak and the cod, which were both high-quality and cooked perfectly. The chefs working here clearly LOVE food and are passionate about it - it’s evident in the flavor and presentation. We had the Bonnie Badger & Badger’s Can’t Swim drinks, and both were delicious. The entire staff was friendly and attentive from the moment we arrived to the time we left. The entire restaurant perfectly captures its unique theme and warmth, without risk of turning kitsch. Prices were fair and reasonable. We came here on our first night in Edinburgh as tourists, and could not have received a better introduction and welcome to Scotland. If I were a local, I’d gladly return throughout the year."

Signal: 0.0%

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