Current scope
Scotland, United Kingdom
Product
Appearance
System
Topic
Detailed Maintenance analysis for Scotland, United Kingdom.
This view focuses on Maintenance signals in Scotland, United Kingdom to help you understand what guests mention most.
Start with the largest deviation, confirm confidence, then move through the guided journey to execute quickly.
Current scope
Scotland, United Kingdom
Largest gap
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Confidence
225 reviews analyzed across 1 platforms.
Share of complaint snippets where this topic appears by platform.
This metric tracks topic presence in complaint snippets, not positive versus negative sentiment split.
Balance is praise minus complaint for this topic on the same platform.
Complaint signal
2.7%
Praise signal
1.8%
This topic view covers multiple categories in United Kingdom. Narrow by category when you need operationally specific comparisons.
Compare Scotland, United Kingdom against nearby topics before deciding whether this signal is isolated or part of a wider pattern.
Coverage
3 insight pages mention Maintenance in this scope.
Signal strength
Complaint signal is 2.7% across available platforms.
Praise signal is 1.8% across available platforms.
Next step
Use these topic signals to prioritize one local review point, then check fresh reviews to confirm whether the pattern changed.
Use this global view as a baseline before drilling into country, subdivision, or city-level topic patterns.
Maintenance patterns usually point to operational choices that directly affect conversion and repeat visits for local businesses.
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These are the strongest recurring drivers behind this topic in the current scope.
5.30 Sunday 4th Jan my wife and myself got in from the bitter cold and got seated. Our order was taken which included a very expensive bottle of merlot but we were happy to pay £41 to compliment the following meal. First thing was the room temperature it was quite cold but was assured the heating was on full blast. The starter arrived, onion soup which was nice and helped to heat us up. Main course came to us on cold plates, sirloin steak which was unchewable which about half was left by the both of us, mashed potatoes and broccoli only enough for one came with the steaks served on separate plates both were chilled. Very disappointing and spoiled an overnight stay in Edinburgh
A little expensive for what's on the plate. We had olives and prawns, in particular, but we were disappointed by the quantities. The patatas bravas have nothing to do with those served in Spain. Another surprise when the bill arrived: 10% service charge added automatically. We understand that in some countries service is not included, but under these conditions, the bill quickly becomes expensive. We stumbled upon this restaurant by chance; the Spanish menu had attracted us, but we were ultimately disappointed.
Hogamany 2025 almost ruined by the ineptitude and unprofessional service of The Ivy Edinburgh. From the outset it was bad and got worse as the evening went on. Not offered complimentary drink ( I shouldn't have to go find a member of staff to ask ) table not being ready and ignored ( again had to go find a member of staff) Evening fixed memu of £87 pp including service charge only to be served with an additional £35 service charge. ( Wouldn't mind if the service was good but it was well below par ) Starter ( duck ) was really nice. Desert ( bomb) was really nice Main course ( chicken ) was so over cooked it was almost inedible. We will not be returning to The Ivy edinburgh ( shame 😞)
Always the best service even when she is busy and the only one working.
Everything was perfect! Great work by Ida and Renata. Recommended 100%
Prompt and pleasant service from Ida and Oscar - staff totally on the ball, and food is just what I needed after long day at work
Representative review excerpts add operational context to the topic signals.
A little expensive for what's on the plate. We had olives and prawns, in particular, but we were disappointed by the quantities. The patatas bravas have nothing to do with those served in Spain. Another surprise when the bill arrived: 10% service charge added automatically. We understand that in some countries service is not included, but under these conditions, the bill quickly becomes expensive. We stumbled upon this restaurant by chance; the Spanish menu had attracted us, but we were ultimately disappointed.
Review rating: 3.0
Everything was perfect! Great work by Ida and Renata. Recommended 100%
Review rating: 5.0
These snippets come from aggregated analysis text and highlight recurring language tied to this topic.
5.30 Sunday 4th Jan my wife and myself got in from the bitter cold and got seated. Our order was taken which included a very expensive bottle of merlot but we were happy to pay £41 to compliment the following meal. First thing was the room temperature it was quite cold but was assured the heating was on full blast. The starter arrived, onion soup which was nice and helped to heat us up. Main course came to us on cold plates, sirloin steak which was unchewable which about half was left by the both of us, mashed potatoes and broccoli only enough for one came with the steaks served on separate plates both were chilled. Very disappointing and spoiled an overnight stay in Edinburgh
Signal: 0.4%
A little expensive for what's on the plate. We had olives and prawns, in particular, but we were disappointed by the quantities. The patatas bravas have nothing to do with those served in Spain. Another surprise when the bill arrived: 10% service charge added automatically. We understand that in some countries service is not included, but under these conditions, the bill quickly becomes expensive. We stumbled upon this restaurant by chance; the Spanish menu had attracted us, but we were ultimately disappointed.
Signal: 0.4%
Hogamany 2025 almost ruined by the ineptitude and unprofessional service of The Ivy Edinburgh. From the outset it was bad and got worse as the evening went on. Not offered complimentary drink ( I shouldn't have to go find a member of staff to ask ) table not being ready and ignored ( again had to go find a member of staff) Evening fixed memu of £87 pp including service charge only to be served with an additional £35 service charge. ( Wouldn't mind if the service was good but it was well below par ) Starter ( duck ) was really nice. Desert ( bomb) was really nice Main course ( chicken ) was so over cooked it was almost inedible. We will not be returning to The Ivy edinburgh ( shame 😞)
Signal: 0.4%
Always the best service even when she is busy and the only one working.
Signal: 0.4%
Everything was perfect! Great work by Ida and Renata. Recommended 100%
Signal: 0.4%
Prompt and pleasant service from Ida and Oscar - staff totally on the ball, and food is just what I needed after long day at work
Signal: 0.4%
Check coverage and freshness before treating differences as operational priorities.
Reviews analyzed
225
Platforms covered
1
Last update
June 22, 2026
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