Cleanliness review insights for United Kingdom

Absolutely unacceptable. We were served meat from the previous day, which should never happen. After we noticed it, the staff apologized and offered another sandwich with today’s meat, but that does not excuse the lack of hygiene and care in the first place. This kind of mistake puts customers’ health at risk. I won’t be coming back.

Awful. Possibly the worst dining experience of my life. Would leave 0 stars if possible. We arrived at a table we highly suspect had not been cleaned and reset, owing to the fact that half of the cutlery on the table was missing and that couple that had been sat next to us had moved across from our table and had all of the items we were missing (napkins, wine glasses etc). The beef teriyaki starter we ordered was lukewarm at best, but mostly cold. We ordered a cosmopolitan which was tasteless and seasoned chips with no seasoning on them. No food checks during the meal so we had to physically find people to make aware of the problems. To top it all off, during the dessert, we ordered a creme brulee which arrived with MOULD on the raspberries. Then we were made to wait 20 minutes to pay the bill, even though the restaurant was dead Absolutely would not recommend under any circumstances

A frustrating experience. We visited on a busy Friday evening and had booked in advance. Our reservation was at 8.30pm to be told our table would be a while. It was 9pm before we sat down. The staff seemed overly keen to take our orders, twice we had to say could they just give us a little time to study the menu. We ordered 2 starters and poppadoms to begin. The poppadoms arrived but no starters. A half hour later, our main courses arrived, still no starters! The food was sent back and we waited another half hour! We were still eating our main meal at 11pm and it was obvious the staff wanted us out. The food was nice, not fantastic and certainly not the best Indian food we have ever eaten, the curry sauces were very ‘samey’. I would say the naan bread was delicious though. Was it good value for money, no! Was the service good, definitely some communication errors along the way, but polite non the less, was it a slick and efficient service, a definite no, it was chaotic to be honest. There seemed to be a lot of stressed waiters and waitresses! The wine, be careful, we chose the Pinot Grigio which was the most expensive White as there was little to choose from, it was like drinking grape juice and only 10% VOL, it was not a quality wine nor good value at well over £30 a bottle and no mention of proof on the wine list, which any good restaurant should highlight. Would we go back, possibly, but only if the restaurant’s owners up their game in terms of customer service and efficiency. The Ladies toilets were also filthy which was off putting to say the least! Regular checks should be put in place, to ensure guests receive a clean environment to ‘powder their noses’! Much room for improvements!

All was going reasonably well until a mouse ran past our feet and across the restaurant. The reaction from staff was largely unapologetic. Personally, I just wanted to pay the bill and leave at this point, which I did. Our waitress did not charge me the service charge, but only after me prompting her. I’d suggest the place needs properly cleaned and a visit from Rentokil

Awful. Possibly the worst dining experience of my life. Would leave 0 stars if possible. We arrived at a table we highly suspect had not been cleaned and reset, owing to the fact that half of the cutlery on the table was missing and that couple that had been sat next to us had moved across from our table and had all of the items we were missing (napkins, wine glasses etc). The beef teriyaki starter we ordered was lukewarm at best, but mostly cold. We ordered a cosmopolitan which was tasteless and seasoned chips with no seasoning on them. No food checks during the meal so we had to physically find people to make aware of the problems. To top it all off, during the dessert, we ordered a creme brulee which arrived with MOULD on the raspberries. Then we were made to wait 20 minutes to pay the bill, even though the restaurant was dead Absolutely would not recommend under any circumstances

Review rating: 1.0

A frustrating experience. We visited on a busy Friday evening and had booked in advance. Our reservation was at 8.30pm to be told our table would be a while. It was 9pm before we sat down. The staff seemed overly keen to take our orders, twice we had to say could they just give us a little time to study the menu. We ordered 2 starters and poppadoms to begin. The poppadoms arrived but no starters. A half hour later, our main courses arrived, still no starters! The food was sent back and we waited another half hour! We were still eating our main meal at 11pm and it was obvious the staff wanted us out. The food was nice, not fantastic and certainly not the best Indian food we have ever eaten, the curry sauces were very ‘samey’. I would say the naan bread was delicious though. Was it good value for money, no! Was the service good, definitely some communication errors along the way, but polite non the less, was it a slick and efficient service, a definite no, it was chaotic to be honest. There seemed to be a lot of stressed waiters and waitresses! The wine, be careful, we chose the Pinot Grigio which was the most expensive White as there was little to choose from, it was like drinking grape juice and only 10% VOL, it was not a quality wine nor good value at well over £30 a bottle and no mention of proof on the wine list, which any good restaurant should highlight. Would we go back, possibly, but only if the restaurant’s owners up their game in terms of customer service and efficiency. The Ladies toilets were also filthy which was off putting to say the least! Regular checks should be put in place, to ensure guests receive a clean environment to ‘powder their noses’! Much room for improvements!

Review rating: 3.0

Absolutely unacceptable. We were served meat from the previous day, which should never happen. After we noticed it, the staff apologized and offered another sandwich with today’s meat, but that does not excuse the lack of hygiene and care in the first place. This kind of mistake puts customers’ health at risk. I won’t be coming back.

Signal: 0.0%

Awful. Possibly the worst dining experience of my life. Would leave 0 stars if possible. We arrived at a table we highly suspect had not been cleaned and reset, owing to the fact that half of the cutlery on the table was missing and that couple that had been sat next to us had moved across from our table and had all of the items we were missing (napkins, wine glasses etc). The beef teriyaki starter we ordered was lukewarm at best, but mostly cold. We ordered a cosmopolitan which was tasteless and seasoned chips with no seasoning on them. No food checks during the meal so we had to physically find people to make aware of the problems. To top it all off, during the dessert, we ordered a creme brulee which arrived with MOULD on the raspberries. Then we were made to wait 20 minutes to pay the bill, even though the restaurant was dead Absolutely would not recommend under any circumstances

Signal: 0.0%

A frustrating experience. We visited on a busy Friday evening and had booked in advance. Our reservation was at 8.30pm to be told our table would be a while. It was 9pm before we sat down. The staff seemed overly keen to take our orders, twice we had to say could they just give us a little time to study the menu. We ordered 2 starters and poppadoms to begin. The poppadoms arrived but no starters. A half hour later, our main courses arrived, still no starters! The food was sent back and we waited another half hour! We were still eating our main meal at 11pm and it was obvious the staff wanted us out. The food was nice, not fantastic and certainly not the best Indian food we have ever eaten, the curry sauces were very ‘samey’. I would say the naan bread was delicious though. Was it good value for money, no! Was the service good, definitely some communication errors along the way, but polite non the less, was it a slick and efficient service, a definite no, it was chaotic to be honest. There seemed to be a lot of stressed waiters and waitresses! The wine, be careful, we chose the Pinot Grigio which was the most expensive White as there was little to choose from, it was like drinking grape juice and only 10% VOL, it was not a quality wine nor good value at well over £30 a bottle and no mention of proof on the wine list, which any good restaurant should highlight. Would we go back, possibly, but only if the restaurant’s owners up their game in terms of customer service and efficiency. The Ladies toilets were also filthy which was off putting to say the least! Regular checks should be put in place, to ensure guests receive a clean environment to ‘powder their noses’! Much room for improvements!

Signal: 0.0%