Cleanliness review insights for United Kingdom, Restaurants

Absolutely unacceptable. We were served meat from the previous day, which should never happen. After we noticed it, the staff apologized and offered another sandwich with today’s meat, but that does not excuse the lack of hygiene and care in the first place. This kind of mistake puts customers’ health at risk. I won’t be coming back.

£60 for two people. Had tea and the pot wasn't clean (had coffee grounds on it). There is also a 12.5% service charge to makeup for the prices being low. The service charge is not obvious and in small print on the menus so it is hard to notice. Obviously this is by design. Food was good overall however a little small and although tasty it was not quite good enough to be at the price it was. Service was ok but not what you would expect from a restaurant like this. When arriving there was no one at the entrance to say if they had room available so we had to search for someone to seat us. For £60 for two people you would expect it to be better.

A frustrating experience. We visited on a busy Friday evening and had booked in advance. Our reservation was at 8.30pm to be told our table would be a while. It was 9pm before we sat down. The staff seemed overly keen to take our orders, twice we had to say could they just give us a little time to study the menu. We ordered 2 starters and poppadoms to begin. The poppadoms arrived but no starters. A half hour later, our main courses arrived, still no starters! The food was sent back and we waited another half hour! We were still eating our main meal at 11pm and it was obvious the staff wanted us out. The food was nice, not fantastic and certainly not the best Indian food we have ever eaten, the curry sauces were very ‘samey’. I would say the naan bread was delicious though. Was it good value for money, no! Was the service good, definitely some communication errors along the way, but polite non the less, was it a slick and efficient service, a definite no, it was chaotic to be honest. There seemed to be a lot of stressed waiters and waitresses! The wine, be careful, we chose the Pinot Grigio which was the most expensive White as there was little to choose from, it was like drinking grape juice and only 10% VOL, it was not a quality wine nor good value at well over £30 a bottle and no mention of proof on the wine list, which any good restaurant should highlight. Would we go back, possibly, but only if the restaurant’s owners up their game in terms of customer service and efficiency. The Ladies toilets were also filthy which was off putting to say the least! Regular checks should be put in place, to ensure guests receive a clean environment to ‘powder their noses’! Much room for improvements!

All was going reasonably well until a mouse ran past our feet and across the restaurant. The reaction from staff was largely unapologetic. Personally, I just wanted to pay the bill and leave at this point, which I did. Our waitress did not charge me the service charge, but only after me prompting her. I’d suggest the place needs properly cleaned and a visit from Rentokil

I found it on Instagram and was afraid of another overrated place. Luckily, it's great and super delicious. (Dirty Diana yum)

Review rating: 5.0

A frustrating experience. We visited on a busy Friday evening and had booked in advance. Our reservation was at 8.30pm to be told our table would be a while. It was 9pm before we sat down. The staff seemed overly keen to take our orders, twice we had to say could they just give us a little time to study the menu. We ordered 2 starters and poppadoms to begin. The poppadoms arrived but no starters. A half hour later, our main courses arrived, still no starters! The food was sent back and we waited another half hour! We were still eating our main meal at 11pm and it was obvious the staff wanted us out. The food was nice, not fantastic and certainly not the best Indian food we have ever eaten, the curry sauces were very ‘samey’. I would say the naan bread was delicious though. Was it good value for money, no! Was the service good, definitely some communication errors along the way, but polite non the less, was it a slick and efficient service, a definite no, it was chaotic to be honest. There seemed to be a lot of stressed waiters and waitresses! The wine, be careful, we chose the Pinot Grigio which was the most expensive White as there was little to choose from, it was like drinking grape juice and only 10% VOL, it was not a quality wine nor good value at well over £30 a bottle and no mention of proof on the wine list, which any good restaurant should highlight. Would we go back, possibly, but only if the restaurant’s owners up their game in terms of customer service and efficiency. The Ladies toilets were also filthy which was off putting to say the least! Regular checks should be put in place, to ensure guests receive a clean environment to ‘powder their noses’! Much room for improvements!

Review rating: 3.0

Absolutely unacceptable. We were served meat from the previous day, which should never happen. After we noticed it, the staff apologized and offered another sandwich with today’s meat, but that does not excuse the lack of hygiene and care in the first place. This kind of mistake puts customers’ health at risk. I won’t be coming back.

Signal: 0.0%

£60 for two people. Had tea and the pot wasn't clean (had coffee grounds on it). There is also a 12.5% service charge to makeup for the prices being low. The service charge is not obvious and in small print on the menus so it is hard to notice. Obviously this is by design. Food was good overall however a little small and although tasty it was not quite good enough to be at the price it was. Service was ok but not what you would expect from a restaurant like this. When arriving there was no one at the entrance to say if they had room available so we had to search for someone to seat us. For £60 for two people you would expect it to be better.

Signal: 0.0%

A frustrating experience. We visited on a busy Friday evening and had booked in advance. Our reservation was at 8.30pm to be told our table would be a while. It was 9pm before we sat down. The staff seemed overly keen to take our orders, twice we had to say could they just give us a little time to study the menu. We ordered 2 starters and poppadoms to begin. The poppadoms arrived but no starters. A half hour later, our main courses arrived, still no starters! The food was sent back and we waited another half hour! We were still eating our main meal at 11pm and it was obvious the staff wanted us out. The food was nice, not fantastic and certainly not the best Indian food we have ever eaten, the curry sauces were very ‘samey’. I would say the naan bread was delicious though. Was it good value for money, no! Was the service good, definitely some communication errors along the way, but polite non the less, was it a slick and efficient service, a definite no, it was chaotic to be honest. There seemed to be a lot of stressed waiters and waitresses! The wine, be careful, we chose the Pinot Grigio which was the most expensive White as there was little to choose from, it was like drinking grape juice and only 10% VOL, it was not a quality wine nor good value at well over £30 a bottle and no mention of proof on the wine list, which any good restaurant should highlight. Would we go back, possibly, but only if the restaurant’s owners up their game in terms of customer service and efficiency. The Ladies toilets were also filthy which was off putting to say the least! Regular checks should be put in place, to ensure guests receive a clean environment to ‘powder their noses’! Much room for improvements!

Signal: 0.0%