Google Maps
Complaint signal is 4.5%.
Praise signal is 20.9%.
Baseline signal is 6.3%.
Delta vs baseline is -1.8 points.
Topic
What hotel reviews say about cleanliness in Massachusetts, United States
Cleanliness appears in 4.2% of analyzed complaint excerpts in this market.
TripAdvisor is below the baseline by 2.9 percentage points.
- Confidence
- 17,681
- Reviews analyzed
- Last update
- August 09, 2026
- 2 platforms in the sample
At a glance
Share of complaint snippets where this topic appears by platform.
This metric tracks topic presence in complaint snippets, not positive versus negative sentiment split.
Balance is praise minus complaint for this topic on the same platform.
Google Maps
Signal balance: +16.4pp
Complaint signal
4.5%
Praise signal
20.9%
Tripadvisor
Signal balance: +27.0pp
Complaint signal
3.8%
Praise signal
30.8%
How this market compares
Compare this subdivision with country-level Hotels patterns.
Largest gap:
Tripadvisor is below baseline by 2.9 points.
Google Maps
Country baseline
6.3%
Tripadvisor
Country baseline
6.7%
Platform-by-platform signal
Compare complaint and praise mentions by source, including the available baseline.
Tripadvisor
Complaint signal is 3.8%.
Praise signal is 30.8%.
Baseline signal is 6.7%.
Delta vs baseline is -2.9 points.
Largest difference from baseline
This is the largest measured difference between the current market and its available baseline.
Tripadvisor
2.9pp belowCurrent signal is below baseline by 2.9 points (current 3.8%, baseline 6.7%).
Google Maps
1.8pp belowCurrent signal is below baseline by 1.8 points (current 4.5%, baseline 6.3%).
What reviewers keep mentioning
These themes appear most often in the analyzed excerpts for this market.
Google Maps
Top complaints
$400 dollars a night for a closet sized room with a view into a dirty back alley.
Google Maps
Top complaints
1) The room was so outdated and dirty.
Google Maps
Top praises
Clean rooms.
Google Maps
Top praises
Clean.
Google Maps
Top praises
Very clean.
Tripadvisor
Top complaints
Carpets are dirty both in my room and in the common areas.
Tripadvisor
Top complaints
Dirty
Tripadvisor
Top complaints
Room was dirty.
Tripadvisor
Top praises
Clean.
Tripadvisor
Top praises
The room was clean and comfortable.
Tripadvisor
Top praises
Room was clean.
Representative review quotes
These excerpts show the review language behind the measured signal.
Google Maps
Praise quote
Rooms were clean and new.
Review rating: 5.0
Tripadvisor
Praise quote
Rooms are comfy and clean.
Review rating: 5.0
What the signal means
Coverage
188 insight listings mention Cleanliness in this scope.
Signal strength
Complaint signal is 4.2% across available platforms.
Praise signal is 25.9% across available platforms.
Next step
Pick one issue worth checking, then use recent reviews to see whether the pattern is still present.
Compare Massachusetts, United States with the national Hotels pattern to see what stands out locally.
Use the Cleanliness signal to decide where to look, then check it against recent feedback from your own Hotels.
Evidence behind this topic
- Cleanliness groups review language such as clean, cleanliness, dirty, hygiene, pests, and sanitary, so the signal stays tied to concrete guest wording rather than a generic score.
- Massachusetts, United States, Hotels uses 17681 analyzed reviews across 2 platforms, 4 locality records, and 188 supporting insight listings for Cleanliness.
- Google Maps has the strongest complaint signal for Cleanliness at 4.5%, compared with a measured average of 4.2% across platforms.
- Tripadvisor has the strongest praise signal for Cleanliness at 30.8%, compared with a measured average of 25.9% across platforms.
How reliable is this signal?
Check how much evidence is available and when it was last updated before relying on the finding.
Reviews analyzed
17,681
Collected reviews: 790,696 · Analysis coverage: 2.2%
Platforms covered
2
Last update
August 06, 2026
Reports behind this finding
Open the source reports behind this topic to check the platform metrics and surrounding analysis.
Google Maps
HotelsWhat Google Maps reviews show about noise at Boston hotels
Noise appears in the Google Maps review sample for Boston hotels. For operators, the useful question is whether recent reviews for their own business show the same pattern; the market sample cannot diagnose one venue or explain a cause.
Boston · July 30, 2026
Read Full Insight
TripAdvisor
HotelsWhat TripAdvisor reviews show about breakfast at Boston hotels
Breakfast appears in the TripAdvisor review sample for Boston hotels. For operators, the useful question is whether recent reviews for their own business show the same pattern; the market sample cannot diagnose one venue or explain a cause.
Boston · July 30, 2026
Read Full Insight
Keep exploring
Compare this finding with another topic or a broader market.
Compare another market
This page covers Hotels in Massachusetts, United States. Compare it with the country view to see whether the difference is regional.
Other themes in this market
Compare other themes in Massachusetts, United States, Hotels to see whether this finding stands alone or belongs to a wider pattern.
Where to go next
Compare the broader market or return to the topic library.