Google Maps
Complaint signal is 1.2%.
Praise signal is 1.1%.
Baseline signal is 0.9%.
Delta vs baseline is 0.2 points.
Topic
What hotel reviews say about wi-fi in Massachusetts, United States
Wi-Fi appears in 1.0% of analyzed complaint excerpts in this market.
TripAdvisor is below the baseline by 0.2 percentage points.
- Confidence
- 17,681
- Reviews analyzed
- Last update
- August 09, 2026
- 2 platforms in the sample
At a glance
Share of complaint snippets where this topic appears by platform.
This metric tracks topic presence in complaint snippets, not positive versus negative sentiment split.
Balance is praise minus complaint for this topic on the same platform.
Google Maps
Signal balance: 0.0pp
Complaint signal
1.2%
Praise signal
1.1%
Tripadvisor
Signal balance: +1.3pp
Complaint signal
0.9%
Praise signal
2.2%
How this market compares
Compare this subdivision with country-level Hotels patterns.
Largest gap:
Tripadvisor is below baseline by 0.2 points.
Tripadvisor
Country baseline
1.1%
Google Maps
Country baseline
0.9%
Platform-by-platform signal
Compare complaint and praise mentions by source, including the available baseline.
Tripadvisor
Complaint signal is 0.9%.
Praise signal is 2.2%.
Baseline signal is 1.1%.
Delta vs baseline is -0.3 points.
Largest difference from baseline
This is the largest measured difference between the current market and its available baseline.
Tripadvisor
0.2pp belowCurrent signal is below baseline by 0.2 points (current 0.9%, baseline 1.1%).
Google Maps
0.2pp aboveCurrent signal is above baseline by 0.2 points (current 1.2%, baseline 0.9%).
What reviewers keep mentioning
These themes appear most often in the analyzed excerpts for this market.
Google Maps
Top complaints
$25 “destination fee” that includes a $15 breakfast credit and their free WiFi.
Google Maps
Top complaints
$30 a day for wi-fi and gym
Google Maps
Top complaints
$40 destination fee for “free WiFi, water (that they give you when you first walk in) the view that we had of Fenway park.
Google Maps
Top praises
250 mbps internet speed.
Google Maps
Top praises
5) Our room had a DVD player and we picked out DVDs from the extensive (but unsorted) library, just to find that our device was not connected to the TV.
Google Maps
Top praises
Amazing location central to all the restaurants, bakeries, shops, and museums plus literally steps from the T-line, which connects directly to the airport.
Tripadvisor
Top complaints
(2) Most importantly, the wifi is super slow.
Tripadvisor
Top complaints
Addition: Wi-Fi is slow as well.
Tripadvisor
Top complaints
Additional charge Wifi?
Tripadvisor
Top praises
Additionally, as a hotel guest, you get free passes to the View Boston which was connected to the Prudential Center.
Tripadvisor
Top praises
Amazing location central to all the restaurants, bakeries, shops, and museums plus literally steps from the T-line, which connects directly to the airport.
Tripadvisor
Top praises
Amazing time here with Dennis - he’s such a charmer and so well connected.
Representative review quotes
These excerpts show the review language behind the measured signal.
Google Maps
Complaint quote
Out of a 3 day stay we had WiFi for one day.
Review rating: 2.0
Google Maps
Praise quote
When I consulted him for the best room types for the family, Kip suggested a junior suite connected to a double bedded room.
Review rating: 5.0
Tripadvisor
Complaint quote
The wifi is terrible especially for streaming TV.
Review rating: 2.0
Tripadvisor
Praise quote
Connected internally to the prudential Center and col play mall, and a short walk to Newbury street.
Review rating: 4.0
What the signal means
Coverage
159 insight listings mention Wi-Fi in this scope.
Signal strength
Complaint signal is 1.0% across available platforms.
Praise signal is 1.7% across available platforms.
Next step
Pick one issue worth checking, then use recent reviews to see whether the pattern is still present.
Compare Massachusetts, United States with the national Hotels pattern to see what stands out locally.
Use the Wi-Fi signal to decide where to look, then check it against recent feedback from your own Hotels.
Evidence behind this topic
- Wi-Fi groups review language such as wifi, wi-fi, internet, connection, and network, so the signal stays tied to concrete guest wording rather than a generic score.
- Massachusetts, United States, Hotels uses 17681 analyzed reviews across 2 platforms, 3 locality records, and 159 supporting insight listings for Wi-Fi.
- Google Maps has the strongest complaint signal for Wi-Fi at 1.2%, compared with a measured average of 1.0% across platforms.
- Tripadvisor has the strongest praise signal for Wi-Fi at 2.2%, compared with a measured average of 1.6% across platforms.
How reliable is this signal?
Check how much evidence is available and when it was last updated before relying on the finding.
Reviews analyzed
17,681
Collected reviews: 790,696 · Analysis coverage: 2.2%
Platforms covered
2
Last update
August 06, 2026
Reports behind this finding
Open the source reports behind this topic to check the platform metrics and surrounding analysis.
Google Maps
HotelsWhat Google Maps reviews show about noise at Boston hotels
Noise appears in the Google Maps review sample for Boston hotels. For operators, the useful question is whether recent reviews for their own business show the same pattern; the market sample cannot diagnose one venue or explain a cause.
Boston · July 30, 2026
Read Full Insight
TripAdvisor
HotelsWhat TripAdvisor reviews show about breakfast at Boston hotels
Breakfast appears in the TripAdvisor review sample for Boston hotels. For operators, the useful question is whether recent reviews for their own business show the same pattern; the market sample cannot diagnose one venue or explain a cause.
Boston · July 30, 2026
Read Full Insight
Keep exploring
Compare this finding with another topic or a broader market.
Compare another market
This page covers Hotels in Massachusetts, United States. Compare it with the country view to see whether the difference is regional.
Other themes in this market
Compare other themes in Massachusetts, United States, Hotels to see whether this finding stands alone or belongs to a wider pattern.
Where to go next
Compare the broader market or return to the topic library.