Topic

What hotel reviews say about wi-fi in Massachusetts, United States

Wi-Fi appears in 0.9% of analyzed complaint excerpts in this market.

TripAdvisor is below the baseline by 0.3 percentage points.

Confidence: 15,712; Reviews analyzed
Last update: July 24, 2026; 2 platforms in the sample

At a glance

Share of complaint snippets where this topic appears by platform.

This metric tracks topic presence in complaint snippets, not positive versus negative sentiment split.

Balance is praise minus complaint for this topic on the same platform.

Google Maps

Signal balance: +0.2pp

Complaint signal

1.0%

Praise signal

1.1%

Tripadvisor

Signal balance: +1.5pp

Complaint signal

0.8%

Praise signal

2.3%

How this market compares

Compare this subdivision with country-level Hotels patterns.

Largest gap: Tripadvisor is below baseline by 0.3 points.

Google Maps

Country baseline

0.9%

Tripadvisor

Country baseline

1.1%

Platform-by-platform signal

Compare complaint and praise mentions by source, including the available baseline.

Google Maps

Complaint signal is 1.0%.

Praise signal is 1.1%.

Baseline signal is 0.9%.

Delta vs baseline is 0.1 points.

Tripadvisor

Complaint signal is 0.8%.

Praise signal is 2.3%.

Baseline signal is 1.1%.

Delta vs baseline is -0.3 points.

Largest difference from baseline

This is the largest measured difference between the current market and its available baseline.

Tripadvisor

0.3pp below

Current signal is below baseline by 0.3 points (current 0.8%, baseline 1.1%).

Google Maps

0.1pp above

Current signal is above baseline by 0.1 points (current 1.0%, baseline 0.9%).

What reviewers keep mentioning

These themes appear most often in the analyzed excerpts for this market.

Google Maps Top complaints

$25 “destination fee” that includes a $15 breakfast credit and their free WiFi.

Google Maps Top complaints

$30 a day for wi-fi and gym

Google Maps Top complaints

$40 destination fee for “free WiFi, water (that they give you when you first walk in) the view that we had of Fenway park.

Google Maps Top praises

250 mbps internet speed.

Google Maps Top praises

5) Our room had a DVD player and we picked out DVDs from the extensive (but unsorted) library, just to find that our device was not connected to the TV.

Google Maps Top praises

Amazing location central to all the restaurants, bakeries, shops, and museums plus literally steps from the T-line, which connects directly to the airport.

Tripadvisor Top complaints

(2) Most importantly, the wifi is super slow.

Tripadvisor Top complaints

A few things that could be improved could the the paper goods (paper towels and toilet paper were not the best quality, and the internet was a bit sporadic and slow - speeds sometimes of only about 1-2 Mbps).

Tripadvisor Top complaints

Addition: Wi-Fi is slow as well.

Tripadvisor Top praises

Additionally, as a hotel guest, you get free passes to the View Boston which was connected to the Prudential Center.

Tripadvisor Top praises

Also the hotel is connected to a mall with some dining options, which is good since the hotel's restaurant is currently closed.

Tripadvisor Top praises

Although they claim on the internet to have a restaurant on site, I was informed it closed a year ago.

Representative review quotes

These excerpts show the review language behind the measured signal.

Google Maps Complaint quote

And charging guests for Wi-Fi in 2026 is equivalent to a restaurant charging paying customers for a glass of water.

Review rating: 1.0

Google Maps Praise quote

We looked forward to seeing her in the evenings and she truly understands how to connect to people while serving great cocktails.

Review rating: 5.0

Tripadvisor Complaint quote

That is what it is, but in the fine print it said the fee included a $10 voucher for the PlayBoston Arcade, Two bottles of water, and WiFi.

Review rating: 2.0

Tripadvisor Praise quote

He struck up a friendly conversation, shared stories about his own young child, and genuinely connected with our family.

Review rating: 5.0

What the signal means

Coverage

150 insight listings mention Wi-Fi in this scope.

Signal strength

Complaint signal is 0.9% across available platforms.

Praise signal is 1.7% across available platforms.

Next step

Pick one issue worth checking, then use recent reviews to see whether the pattern is still present.

Compare Massachusetts, United States with the national Hotels pattern to see what stands out locally.

Use the Wi-Fi signal to decide where to look, then check it against recent feedback from your own Hotels.

Evidence behind this topic

Wi-Fi groups review language such as wifi, wi-fi, internet, connection, and network, so the signal stays tied to concrete guest wording rather than a generic score.
Massachusetts, United States, Hotels uses 15712 analyzed reviews across 2 platforms, 1 locality records, and 150 supporting insight listings for Wi-Fi.
Google Maps has the strongest complaint signal for Wi-Fi at 1.0%, compared with a measured average of 0.9% across platforms.
Tripadvisor has the strongest praise signal for Wi-Fi at 2.3%, compared with a measured average of 1.7% across platforms.