Wifi review insights

Had booked a double room for 7 nights mid-September 2017. Hotel is 15 minutes walk from nearest subway ( Joyce Collingwood ), part uphill. A small hotel with ground and first floor ; probably 20 odd rooms in total. Complimentary parking in the basement. External look of the hotel is unappealing being on the main road(Kingsway); reception is small but presentable. Were checked into a large room which was dull. Room had 2 Queen beds as the only room available at the time. Dark brown furniture, walls, carpet and curtains. A free standing air conditioner, no wardrobe. Room smelt musty and had large window at the busy main road level hence lacked privacy. No kettle, but a coffee percolator, which was inadequate for boiling water for tea. Bathroom though small had been renovated recently; had a clean and fresh feel. Staff applied air freshener on request. Next morning we asked to be moved. A similar room overlooking the side road was available with a slightly better colour scheme and new fitted wardrobe area. Reception agreed to move us and offered to see if a kettle was available. When it wasn't, and after mentioning it again, they kindly provided one on the 3rd day. We felt more settled after that. Wifi in 2nd room was good and cleaning reasonable. Points to bear in mind. This is a basic hotel. Rooms are large, colour scheme varies from room to room but furniture is the same and outdated. Bathrooms all appear to have been renovated. Very comfortable beds with nice white linen. The hotel is quiet, reception and cleaning staff are very polite and helpful. Nearby are a Safeway supermarket, mainly Vietnamese and Chinese restaurants, pizza take aways and a laundrette. Overall we found the area to be safe with good transport links. However since hotel is not in downtown Vancouver, we consider the hotel overpriced, given rooms need updating.

- Very well located hotel in the heart of Manhattan. - Apartment with little space, but with great bed and shower. - I stayed in an apartment with carpet. - TV from the '80s. - Elevators in excellent state of preservation. - Resort Fee: USD 40,16 (per day) + fee, which equals almost 45 collections per day. According to the hotel to use the internet, the gym, the business center and to connect between the apartments.

-They were ready to let me sleep on the street because they don’t accept cash. I offered to pay immediately and settle by card within a couple of hours- the manager refused. -Left stranded in the lobby for 3 hours until I could figure out this with a family member who lives in a different timezone, evening plans ruined. -Nowhere on their website does it say cash payments aren’t accepted. -Sent a complaint 4 days ago -still no response. -Towels offered are stained -Weeks after booking, noticed my room rate dropped by 40%! I asked if their current 15% Fall discount could at least be applied to my room- refused after 10 days of silence. -You must check in before 5 PM or go to their “sister company.” There is NO front desk from 5 PM to 9 AM. -They hand you the building key- feels more like an expensive Airbnb than a hotel. -Wi-Fi code missing from the room -Breakfast was way below average. -Skittles, their cat, is overweight and over-grooming Bottom line: A beautiful hotel needs more than charm- it needs real service. The front desk staff was nice but that obviously isn't enough. Sadly, this place seems to rely on its old reputation rather than delivering genuine hospitality.

1. Air conditioner is ridiculously loud 2. Only one out of the three elevators work 3. The TV can’t be connected to any signals so you can’t watch anything. 4. Very loud noises from the street

A beautiful hotel but I could not get my statement for almost a week. I called four times and could not get connected to from desk and finance departmentm

I don’t like to write bad reviews but after my experience here, it feels necessary. For having a reputation as the “best” MGM hotel property in Vegas, my stay here fell incredibly short. I booked a stay for three nights with my boyfriend to celebrate his birthday. We were given a connecting room. The walls are already paper thin in the hotel, so with there being a door on the shared wall to the neighboring room, noise cancelation was nonexistent. Our neighbors blasted music & partied until 5am every night. Yes, it’s Vegas, but all hours of the night was inconsiderate. We got no sleep & were miserable. When we politely asked the front desk for a way to alleviate the situation, they stated that the neighbors were checking out that day so the problem was solved. No accommodation or apology for the damage already done. Not worth hundreds of dollars a night when you can’t even enjoy sleep in your room. The pillows are very uncomfortable, the front desk staff is borderline rude, & the guest treatment leaves a lot to be desired. The hotel is beautiful & the heated pool is very relaxing, but I have had much better experiences at other Vegas properties.

Review rating: 2.0

Self-check-in only, which is fine in theory, but there’s zero on-site staff for basic needs. Phones go nowhere: every number (local, 347, even a U.S. “guest-line”) routes to an overseas call center. Those agents have never set foot in the hotel, can’t reach the manager, and refuse early check-ins and aren’t able to send anyone for things onsite such as extra linens. Attitude & connection both terrible: crackly lines, scripted answers, and they hang up when you ask for an American rep or their management. If you need anything beyond punching in the door code—blankets, maintenance, a human in an emergency… tbh look elsewhere. HIRE A DESK ATTENDANT!!!!!

Review rating: 1.0

Had booked a double room for 7 nights mid-September 2017. Hotel is 15 minutes walk from nearest subway ( Joyce Collingwood ), part uphill. A small hotel with ground and first floor ; probably 20 odd rooms in total. Complimentary parking in the basement. External look of the hotel is unappealing being on the main road(Kingsway); reception is small but presentable. Were checked into a large room which was dull. Room had 2 Queen beds as the only room available at the time. Dark brown furniture, walls, carpet and curtains. A free standing air conditioner, no wardrobe. Room smelt musty and had large window at the busy main road level hence lacked privacy. No kettle, but a coffee percolator, which was inadequate for boiling water for tea. Bathroom though small had been renovated recently; had a clean and fresh feel. Staff applied air freshener on request. Next morning we asked to be moved. A similar room overlooking the side road was available with a slightly better colour scheme and new fitted wardrobe area. Reception agreed to move us and offered to see if a kettle was available. When it wasn't, and after mentioning it again, they kindly provided one on the 3rd day. We felt more settled after that. Wifi in 2nd room was good and cleaning reasonable. Points to bear in mind. This is a basic hotel. Rooms are large, colour scheme varies from room to room but furniture is the same and outdated. Bathrooms all appear to have been renovated. Very comfortable beds with nice white linen. The hotel is quiet, reception and cleaning staff are very polite and helpful. Nearby are a Safeway supermarket, mainly Vietnamese and Chinese restaurants, pizza take aways and a laundrette. Overall we found the area to be safe with good transport links. However since hotel is not in downtown Vancouver, we consider the hotel overpriced, given rooms need updating.

Signal: 0.0%

- Very well located hotel in the heart of Manhattan. - Apartment with little space, but with great bed and shower. - I stayed in an apartment with carpet. - TV from the '80s. - Elevators in excellent state of preservation. - Resort Fee: USD 40,16 (per day) + fee, which equals almost 45 collections per day. According to the hotel to use the internet, the gym, the business center and to connect between the apartments.

Signal: 0.0%

-They were ready to let me sleep on the street because they don’t accept cash. I offered to pay immediately and settle by card within a couple of hours- the manager refused. -Left stranded in the lobby for 3 hours until I could figure out this with a family member who lives in a different timezone, evening plans ruined. -Nowhere on their website does it say cash payments aren’t accepted. -Sent a complaint 4 days ago -still no response. -Towels offered are stained -Weeks after booking, noticed my room rate dropped by 40%! I asked if their current 15% Fall discount could at least be applied to my room- refused after 10 days of silence. -You must check in before 5 PM or go to their “sister company.” There is NO front desk from 5 PM to 9 AM. -They hand you the building key- feels more like an expensive Airbnb than a hotel. -Wi-Fi code missing from the room -Breakfast was way below average. -Skittles, their cat, is overweight and over-grooming Bottom line: A beautiful hotel needs more than charm- it needs real service. The front desk staff was nice but that obviously isn't enough. Sadly, this place seems to rely on its old reputation rather than delivering genuine hospitality.

Signal: 0.0%