Wifi review insights for United States

1. Air conditioner is ridiculously loud 2. Only one out of the three elevators work 3. The TV can’t be connected to any signals so you can’t watch anything. 4. Very loud noises from the street

A beautiful hotel but I could not get my statement for almost a week. I called four times and could not get connected to from desk and finance departmentm

- Very well located hotel in the heart of Manhattan. - Apartment with little space, but with great bed and shower. - I stayed in an apartment with carpet. - TV from the '80s. - Elevators in excellent state of preservation. - Resort Fee: USD 40,16 (per day) + fee, which equals almost 45 collections per day. According to the hotel to use the internet, the gym, the business center and to connect between the apartments.

-They were ready to let me sleep on the street because they don’t accept cash. I offered to pay immediately and settle by card within a couple of hours- the manager refused. -Left stranded in the lobby for 3 hours until I could figure out this with a family member who lives in a different timezone, evening plans ruined. -Nowhere on their website does it say cash payments aren’t accepted. -Sent a complaint 4 days ago -still no response. -Towels offered are stained -Weeks after booking, noticed my room rate dropped by 40%! I asked if their current 15% Fall discount could at least be applied to my room- refused after 10 days of silence. -You must check in before 5 PM or go to their “sister company.” There is NO front desk from 5 PM to 9 AM. -They hand you the building key- feels more like an expensive Airbnb than a hotel. -Wi-Fi code missing from the room -Breakfast was way below average. -Skittles, their cat, is overweight and over-grooming Bottom line: A beautiful hotel needs more than charm- it needs real service. The front desk staff was nice but that obviously isn't enough. Sadly, this place seems to rely on its old reputation rather than delivering genuine hospitality.

1) High speed Internet? No connection possible in the room for 14 days!!I saw 4 different people. Manager Valleau Lewis was incompetent. No one came to see why. 2) 500 dollars charged to my credit card after the stay. I didn't authorize this debit and I made two e-mails asking what the amount was. I'm still waiting for an answer. Mrs Valleau Lewis received the email but does not deign to answer.

Self-check-in only, which is fine in theory, but there’s zero on-site staff for basic needs. Phones go nowhere: every number (local, 347, even a U.S. “guest-line”) routes to an overseas call center. Those agents have never set foot in the hotel, can’t reach the manager, and refuse early check-ins and aren’t able to send anyone for things onsite such as extra linens. Attitude & connection both terrible: crackly lines, scripted answers, and they hang up when you ask for an American rep or their management. If you need anything beyond punching in the door code—blankets, maintenance, a human in an emergency… tbh look elsewhere. HIRE A DESK ATTENDANT!!!!!

Review rating: 1.0

I don’t like to write bad reviews but after my experience here, it feels necessary. For having a reputation as the “best” MGM hotel property in Vegas, my stay here fell incredibly short. I booked a stay for three nights with my boyfriend to celebrate his birthday. We were given a connecting room. The walls are already paper thin in the hotel, so with there being a door on the shared wall to the neighboring room, noise cancelation was nonexistent. Our neighbors blasted music & partied until 5am every night. Yes, it’s Vegas, but all hours of the night was inconsiderate. We got no sleep & were miserable. When we politely asked the front desk for a way to alleviate the situation, they stated that the neighbors were checking out that day so the problem was solved. No accommodation or apology for the damage already done. Not worth hundreds of dollars a night when you can’t even enjoy sleep in your room. The pillows are very uncomfortable, the front desk staff is borderline rude, & the guest treatment leaves a lot to be desired. The hotel is beautiful & the heated pool is very relaxing, but I have had much better experiences at other Vegas properties.

Review rating: 2.0

1. Air conditioner is ridiculously loud 2. Only one out of the three elevators work 3. The TV can’t be connected to any signals so you can’t watch anything. 4. Very loud noises from the street

Signal: 0.0%

A beautiful hotel but I could not get my statement for almost a week. I called four times and could not get connected to from desk and finance departmentm

Signal: 0.0%

- Very well located hotel in the heart of Manhattan. - Apartment with little space, but with great bed and shower. - I stayed in an apartment with carpet. - TV from the '80s. - Elevators in excellent state of preservation. - Resort Fee: USD 40,16 (per day) + fee, which equals almost 45 collections per day. According to the hotel to use the internet, the gym, the business center and to connect between the apartments.

Signal: 0.0%

-They were ready to let me sleep on the street because they don’t accept cash. I offered to pay immediately and settle by card within a couple of hours- the manager refused. -Left stranded in the lobby for 3 hours until I could figure out this with a family member who lives in a different timezone, evening plans ruined. -Nowhere on their website does it say cash payments aren’t accepted. -Sent a complaint 4 days ago -still no response. -Towels offered are stained -Weeks after booking, noticed my room rate dropped by 40%! I asked if their current 15% Fall discount could at least be applied to my room- refused after 10 days of silence. -You must check in before 5 PM or go to their “sister company.” There is NO front desk from 5 PM to 9 AM. -They hand you the building key- feels more like an expensive Airbnb than a hotel. -Wi-Fi code missing from the room -Breakfast was way below average. -Skittles, their cat, is overweight and over-grooming Bottom line: A beautiful hotel needs more than charm- it needs real service. The front desk staff was nice but that obviously isn't enough. Sadly, this place seems to rely on its old reputation rather than delivering genuine hospitality.

Signal: 0.0%