Covers every review in this sample from 2003 to 2026, so Kansas City hotel owners can see long-running patterns beyond a single month.
Complaint ranking for Kansas City hotels
Cleanliness accounts for 9% (1,225/13,641) of Kansas City hotel reviews, followed by service at 8% (1,092/13,641).
Scroll to see more columns.
| Negative topic mention | Combined | Google Maps | Tripadvisor |
|---|---|---|---|
| Room | 12% (1,680/13,641) | 8% | 14% |
| Cleanliness | 9% (1,225/13,641) | 5% | 11% |
| Service | 8% (1,092/13,641) | 7% | 9% |
| Maintenance | 6% (804/13,641) | 4% | 7% |
Google Maps and Tripadvisor coverage in Kansas City
Google Maps contributes 3,987 Kansas City hotel reviews dated 2018–2026; Tripadvisor contributes 9,654 Kansas City hotel reviews dated 2003–2026.
What Kansas City hotel owners can check
Room
Room complaints appear in 1,680 of 13,641 Kansas City hotel reviews (12%); the excerpt below gives an example to investigate.
Door key card fell off multiple time and refrigerator door broken and didn’t stay shut bed blanket and sheets had hair in them with stains blood on walls and tape in random places where the blood was.
Excerpt from a Tripadvisor review.
Check your own recent Kansas City hotel reviews for similar room concerns. If the quoted experience fits your property, have maintenance test key-card access and refrigerator closure while housekeeping checks linen before releasing the room.
Example owner reply to adapt: I’m sorry the key card, refrigerator and marked bedding made the room unacceptable at our Kansas City hotel; please share your room number and which defects you reported during the stay.
Cleanliness
Cleanliness complaints appear in 1,225 of 13,641 Kansas City hotel reviews (9%); the excerpt below gives an example to investigate.
This place is filthy… rooms do not get cleaned at all… They only change towels and make the bed… The carpet is very dirty in the room and in the elevator… They just spray some kind of deodorant on it
Excerpt from a Google Maps review.
Check your own recent Kansas City hotel reviews for similar cleanliness concerns. If the quoted experience fits your property, have housekeeping log carpet cleaning in rooms and elevators separately from towel changes and bed making.
Example owner reply to adapt: I’m sorry the room and elevator carpets appeared dirty despite the deodorizer at our Kansas City hotel; please share your room number and the areas that appeared to have been missed.
Service
Service complaints appear in 1,092 of 13,641 Kansas City hotel reviews (8%); the excerpt below gives an example to investigate.
the manager Chris Barrington was very rude and did not want to change the room out after I paid for 2 nights and 2 rooms and we already stayed one night with out giving my small kids a shower.
Excerpt from a Tripadvisor review.
Check your own recent Kansas City hotel reviews for similar service concerns. If the quoted experience fits your property, give the duty manager a documented room-change route when families report unusable shower facilities.
Example owner reply to adapt: I’m sorry your family’s room-change request was dismissed after a night without a usable shower at our Kansas City hotel; please share the two room numbers and when you asked for an alternative.
- Room — Combined
- 12%
-
- Cleanliness — Combined
- 9%
-
- Service — Combined
- 8%
-
- Maintenance — Combined
- 6%
-
Bars scaled 0–100%; rounded shares in labels.
What to preserve
Service receives praise in 40% (5,443/13,641) of Kansas City hotel reviews; if your own guests describe the same strength, have the floor lead retain the greetings and follow-through that guests praise at your Kansas City hotel.
Room receives praise in 36% (4,972/13,641) of Kansas City hotel reviews; if your own guests describe the same strength, have housekeeping retain the room features and preparation guests praise at your Kansas City hotel.
Cleanliness receives praise in 32% (4,377/13,641) of Kansas City hotel reviews; if your own guests describe the same strength, keep the cleaning checks linked to the surfaces and linen guests praise at your Kansas City hotel.
Start with one Kansas City hotel check
Use the 1,680 room complaints in Kansas City hotel reviews to choose which of your own comments to read first, then assign the relevant check above to a shift lead and review what they find after service.
Frequently asked questions
1 What is the top complaint in Kansas City hotel reviews?
Room is the top complaint in 13,641 Kansas City hotel reviews (12%), ahead of cleanliness and service.
2 How many reviews and listings are in the Kansas City hotel sample?
The sample of Kansas City hotels contains 13,641 analyzed reviews from 156 platform listings, with each review carrying equal weight.
3 Which years do the Kansas City hotel reviews cover?
The Kansas City hotel reviews span 2003–2026, giving owners a view across the full collection period.
4 What average ratings do the Kansas City hotel reviews report?
For Kansas City hotels, Google Maps averages 3.98 stars and Tripadvisor averages 3.69 stars among the analyzed reviews.
5 What should a Kansas City hotel owner check first?
Check your own recent Kansas City hotel reviews for similar room concerns. If the quoted experience fits your property, have maintenance test key-card access and refrigerator closure while housekeeping checks linen before releasing the room.
Methodology and limitations
Data preparation: Reviato Insights team.
The combined sample covers reviews dated 2003–2026. Each platform’s coverage is listed below; the sample is not restricted to a shared time window. Years summarize coverage, not complete calendar years. Exact dates are in the source CSVs. The data-as-of label identifies when the snapshot was prepared, not when the reviews were written.
Each analyzed review record has equal weight: combined shares divide the sum of topic counts by the sum of analyzed reviews. Platforms and businesses with more reviews contribute more. Missing topic measurements are not treated as zero. Topics overlap, so their percentages must not be added. Displayed shares are rounded to whole percentages; rankings and CSVs retain greater precision.
The sample contains 156 platform listing records, not a verified count of unique businesses. Listings have not been matched across platforms, and possible cross-posted reviews have not been deduplicated. This analysis describes review records, not the average business or all customers. The platforms cover different periods; differences cannot isolate platform effects.
Google Maps: 3,987 analyzed reviews from 53 listing records, with review dates in 2018–2026; 5,657 stored reviews.
Average rating: 3.98 stars, arithmetic mean of ratings on the text-eligible analyzed reviews; blank-text reviews excluded (3,987 rated review records).
Excluded: 1,670 reviews with blank text. Text eligibility can change the rating and sentiment mix; these results do not describe excluded star-only reviews.
Tripadvisor: 9,654 analyzed reviews from 103 listing records, with review dates in 2003–2026; 9,654 stored reviews.
Average rating: 3.69 stars, arithmetic mean of ratings on the text-eligible analyzed reviews; blank-text reviews excluded (9,654 rated review records).
Topic counts come from automated classification that has not been validated. They describe this historical review sample, not confirmed problem rates, a diagnosis or current conditions. Quoted excerpts were checked for topic relevance; no measured classification precision is available.
Geography and category assignments have not been independently validated.