Tripadvisor
Complaint signal is 11.1%.
Praise signal is 9.8%.
Baseline signal is 7.2%.
Delta vs baseline is 3.9 points.
Topic
What reviews say about maintenance in Missouri, United States
Maintenance appears in 9.0% of analyzed complaint excerpts in this market.
Tripadvisor is above the baseline by 3.9 percentage points.
- Confidence
- 13,909
- Reviews analyzed
- Last update
- September 16, 2026
- 2 platforms in the sample
At a glance
Share of complaint snippets where this topic appears by platform.
This metric tracks topic presence in complaint snippets, not positive versus negative sentiment split.
Balance is praise minus complaint for this topic on the same platform.
Google Maps
Signal balance: +0.4pp
Complaint signal
6.9%
Praise signal
7.3%
Tripadvisor
Signal balance: -1.3pp
Complaint signal
11.1%
Praise signal
9.8%
How this market compares
Compare this country-level view with global cross-category patterns.
Largest gap:
Tripadvisor is above baseline by 3.9 points.
Google Maps
Global baseline
6.8%
Tripadvisor
Global baseline
7.2%
Platform-by-platform signal
Compare complaint and praise mentions by source, including the available baseline.
Google Maps
Complaint signal is 6.9%.
Praise signal is 7.3%.
Baseline signal is 6.8%.
Delta vs baseline is 0.1 points.
Largest difference from baseline
This is the largest measured difference between the current market and its available baseline.
Tripadvisor
3.9pp aboveCurrent signal is above baseline by 3.9 points (current 11.1%, baseline 7.2%).
Google Maps
0.1pp aboveCurrent signal is above baseline by 0.1 points (current 6.9%, baseline 6.8%).
What reviewers keep mentioning
These themes appear most often in the analyzed excerpts for this market.
Google Maps
Top complaints
1 shower was broken and AC was not turned on at all in the building.
Google Maps
Top praises
1st floor room, mostly updated, was clean and in good repair.
Google Maps
Top praises
2) They also had to come at like 8 AM to fix a leak in our room that was affecting our neighbor.
Tripadvisor
Top complaints
At around 4:40am my car was broken into by a young couple and several items were stolen.
Tripadvisor
Top complaints
My car most likely was not the only one broken into that night.
Tripadvisor
Top praises
12 degree low for both nights, no hot water both mornings we were there (felt like cool pool water), heater wasn’t working until 2nd day and breakfast and coffee was completely out.
Representative review quotes
These excerpts show the review language behind the measured signal.
Tripadvisor
Complaint quote
While the Hotel Phillips excels in atmosphere, history, and location, the lack of basic comfort and the presence of maintenance safety risks make it difficult to recommend for a restful stay until room updates are prioritized.
Review rating: 2.0
Tripadvisor
Praise quote
Everyday I got good maintenance which was regular which I really liked.
Review rating: 5.0
What the signal means
Coverage
157 insight listings mention Maintenance in this scope.
Signal strength
Complaint signal is 9.0% across available platforms.
Praise signal is 8.6% across available platforms.
Next step
Pick one issue worth checking, then use recent reviews to see whether the pattern is still present.
This country view combines every indexed category with evidence for this topic in United States. Use it as a broad baseline, then open a category view before applying the pattern to a particular kind of business. Differences in complaint rate, praise rate, source mix, and excerpts show where a narrower check may be more useful.
Use the Maintenance signal to decide where to look, then check it against recent feedback from your own local businesses.
Evidence behind this topic
- Maintenance groups review language such as maintenance, repair, broken, fix, AC, and air conditioning, so the signal stays tied to concrete guest wording rather than a generic score.
- Missouri, United States uses 13909 analyzed reviews across 2 platforms, 2 locality records, and 157 supporting insight listings for Maintenance.
- Tripadvisor has the strongest complaint signal for Maintenance at 11.1%, compared with a measured average of 9.0% across platforms.
- Tripadvisor has the strongest praise signal for Maintenance at 9.8%, compared with a measured average of 8.6% across platforms.
How reliable is this signal?
Check how much evidence is available and when it was last updated before relying on the finding.
Reviews analyzed
13,909
Platforms covered
2
Last update
September 02, 2026
Reports behind this finding
Open the source reports behind this topic to check the platform metrics and surrounding analysis.
Google Maps
HotelsWhat Google Maps reviews show about breakfast at Kansas City hotels
Breakfast appears in the Google Maps review sample for Kansas City hotels. For operators, the useful question is whether recent reviews for their own business show the same pattern; the market sample cannot diagnose one venue or explain a cause.
Kansas City · July 31, 2026
Read Full Insight
Tripadvisor
HotelsWhat Tripadvisor reviews show about breakfast at Kansas City hotels
Breakfast appears in the Tripadvisor review sample for Kansas City hotels. For operators, the useful question is whether recent reviews for their own business show the same pattern; the market sample cannot diagnose one venue or explain a cause.
Kansas City · July 31, 2026
Read Full Insight
Keep exploring
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Compare another market
This page combines several categories in United States. Choose a category for a more precise comparison.
Look at a narrower market
See how Maintenance changes across a more specific category or region.
Other themes in this market
Compare other themes in Missouri, United States to see whether this finding stands alone or belongs to a wider pattern.
Where to go next
Compare the broader market or return to the topic library.