Maintenance review insights for United States, Hotels

**This is solely my opinion from my personal experience**. My wife and I had a very unsatisfactory stay at this hotel during my birthday weekend. We found the building infested with roaches and some kind of rat, which was disturbing. My vehicle was also damaged at the Hilton-recommended valet parking garage, incurring a significant repair cost, despite us having paid the parking fees to Hilton. I won't get into the details. The hotel management did not assist, and we never received an apology for the experience. I cannot recommend this particular Hilton-branded hotel. If you're looking for a safe place to stay when you visit NYC, I would not recommend this hotel. Unfortunately, the hotel management did not show accountability or take care of their customers (which is not typical of a Hilton).

02072026 @ 927 am key card to room deactivated and know one maning the office. Called the FRONT OFFICE AND WENT STRAIGHT TO VOICE MAIL. AT 3:30PM THE BAY MOTEL KEYCARD WOULDNT OPEN. CALLED THE FRONT DESK AND RECIEVED AN RESPONSE FROM MANAGER. I STATED TO THE MANAGER AGAIN IF THERE WAS SOMETHING WRONG WITH THE DOOR BECAUSE I HAVE AN MINOR WITH ME. MANAGER STATED YES. MANGER STATED THE DOOR IS OPEN AT 4PM. I ASKED HIM WHAT TIME THE DOOR IS CLOSED. HE STATED HE WILL TELL ME HALF AN HOUR. THE IMPORTANCE OF MY CHILD AND I WASNT AN IMPORTANCE TO HIM. SINK WASNT WORKING 02052026 BUT WAS REPAIRED BY MAINTENANCE. I ALSO STATED DID HE PUT UP AN SIGN STATED THE HOUR THE DOOR WOULD BE CLOSED. NO CLEAR RESPONSE.GRP ONE. OLDER LADY IN HALLWAY YELLING FOR HELP. OLDER LADY FAKING FOR ATTENTION( 428am; 3rd flr near outside window). Power outage 02092026@ 945am fixed and back on by 1045am. HERION, METH, MARKS LEFT BY ADDICTS ON THE FLOORS, AND WINDOWS.

1 star for terrible customer service. Will never be returning. We stayed here on the 15th floor with our elderly parents and a baby. During that time the power went out, and the front desk staff was entirely unhelpful. They hung up on us 3 times mid-conversation when we just wanted to know what was going on. When we finally were able to speak to the front desk, Karen was terribly rude. We were basically stuck on the 15th floor because the elevators didn’t work. She literally told me to walk down 15 flights of stairs with our 2 elderly parents AND carrying our baby and our stroller. She also told me to drink the sink water fully knowing we had a young baby. She had absolutely no sympathy. Literally book any other hotel!!!

Sapphire Resorts Timehare at Jockey Club is a trashy condo that you pay for every month but can only use once every three years. We were lied to from the beginning to coerce us to go the presentation in exchange for tickets to a Kriss Angel show that never materialized. During the 4 hour pressure sales pitch they told us if we bought the timeshare they would throw in a free vacation to Hawaii or Cancun and presented us with a $1500 voucher if we moved forward. Turns out you had to fly out of Las Vegas to use the voucher (we live in Colorado) and it was only available midweek during the offseason and we would need to pay thousands of dollars from our own pockets to actually make the vacation work. We made the mistake of believing the Sapphire agents who told us that we need and deserve a vacation every year. Then they sold us a timeshare that we are only able to use once every three years even though we have to pay maintenance fees every year. No one disclosed to us that this was a triennial contract, they just kept pushing us to move forward and we were so tired and just gave in. When we got back to Colorado we realized we had been scammed but the rescission period had already passed. We decided we should try and make the best of this situation so we tried to book a vacation in California six months in advance. We tried repeatedly but there was no availability. We finally had to settle for a vacation in Winter Park (about 50 miles from our house) and were hoping we could at least realize some benefit from the money we spent. We were shocked and appalled when we checked into the unit and saw the urine stained toilet, bath tub with pubic hair in the grate, walls with blood and overall filthy and disgusting property. We paid as part of our contract to have a clean unit when we arrived and this was the exact opposite. We had booked a week but it was so disgusting that we left after 4 days. RIP OFF

Stayed here over Easter weekend. A little too cool yet to enjoy the outdoor pool, but, definitely will when we come back and its warmer. The hotel was off the strip, away from all of the party noise, and masses of people. Fast food was just across the street, as well as a convenience store for your snacks and drinks. Free breakfast in the mornings. Speaking of food and drinks; our room had a nice full sized fridge in the kitchen for storing all those drinks and food, and microwave to heat up those leftovers. Plenty of space in our one bedroom suite, with a balcony as well! One small issue during our stay; the balcony door wouldnt lock, but maintenance came up and put a temporary fix on it, which was fine with us, since we were on an upper floor. This hotel is directly under the flight path of planes leaving the airport, so there is airplane all day long til about 1am.. bring earplugs if you're a light sleeper. Otherwise, we loved this place.

The Experience: In all honesty, there was nothing special about this hotel or my stay. When you initially get to Caesar's and find the elevator bank you feel kind of special...but that's where it ends. When I took the elevator to the lobby I talked to the front desk, and they were fairly pleasant. I did arrive early (11:30a) which I was told that my room was not ready...understandable. Then I was asked if I wanted to upgrade my room, in other words can you slip me a $20.00 and I'll see what we have. I passed on that as this was a business trip and it is the Nobu. I would assume the rooms would all be impressive. After I passed on the upgrade, I was told my room would not be ready until 4pm. Which is fine, although if my room became available, I believe before 1pm I could check in for an additional $40.00 and if it was after 3:00pm it would cost an additional $20.00. I did agree to that and decided I would run some business errands while I waited. I never received a call for letting me know my room was ready, so I headed back to the lobby to wait out the last 15 minutes. When I got back to the lobby there were a couple of people in line getting their room keys and checking in, so I went to go around the corner and jump on their couch to check some emails, unfortunately there was a 6+ foot person sleeping on the couch and snoring louder than a Nascar at full throttle. Smart person! I sat on a bench by the front desk and not once was I greeted by or recognized by one of the four employees that walked by me, until I walked to the front desk which is about eight feet away to see if my room was ready. Anyway, the staff didn't have or couldn't break any change for bigger bills so make sure you have $10s for tipping. Finally, I got to my room. The room: (7024) The room was standard, a king size bed, TV, large bathroom and a stocked mini fridge with the sensors. The bed was ok. The shower had very little water pressure...just to the point it made it annoying, and it never got really hot. The view was a courtyard type just above a roof that was dirty and had trash on it. (I'm ok with that because I wasn't in my room that often.) The biggest downer was there was an AC intake vent right in front of my door that dripped all night for the entire stay. I found out where the drip was coming from when I stepped on the wet carpet with my socks. I'm sure I could have switched rooms, but I didn't have time with my schedule, and I shouldn't have to. this is Nobu..right?

Self-check-in only, which is fine in theory, but there’s zero on-site staff for basic needs. Phones go nowhere: every number (local, 347, even a U.S. “guest-line”) routes to an overseas call center. Those agents have never set foot in the hotel, can’t reach the manager, and refuse early check-ins and aren’t able to send anyone for things onsite such as extra linens. Attitude & connection both terrible: crackly lines, scripted answers, and they hang up when you ask for an American rep or their management. If you need anything beyond punching in the door code—blankets, maintenance, a human in an emergency… tbh look elsewhere. HIRE A DESK ATTENDANT!!!!!

Review rating: 1.0

Terrible experience. We are trying to check in and there is only one person working. We’ve been waiting over an hour and missed our dinner reservation. Don’t recommend this hotel.

Review rating: 1.0

**This is solely my opinion from my personal experience**. My wife and I had a very unsatisfactory stay at this hotel during my birthday weekend. We found the building infested with roaches and some kind of rat, which was disturbing. My vehicle was also damaged at the Hilton-recommended valet parking garage, incurring a significant repair cost, despite us having paid the parking fees to Hilton. I won't get into the details. The hotel management did not assist, and we never received an apology for the experience. I cannot recommend this particular Hilton-branded hotel. If you're looking for a safe place to stay when you visit NYC, I would not recommend this hotel. Unfortunately, the hotel management did not show accountability or take care of their customers (which is not typical of a Hilton).

Signal: 0.0%

02072026 @ 927 am key card to room deactivated and know one maning the office. Called the FRONT OFFICE AND WENT STRAIGHT TO VOICE MAIL. AT 3:30PM THE BAY MOTEL KEYCARD WOULDNT OPEN. CALLED THE FRONT DESK AND RECIEVED AN RESPONSE FROM MANAGER. I STATED TO THE MANAGER AGAIN IF THERE WAS SOMETHING WRONG WITH THE DOOR BECAUSE I HAVE AN MINOR WITH ME. MANAGER STATED YES. MANGER STATED THE DOOR IS OPEN AT 4PM. I ASKED HIM WHAT TIME THE DOOR IS CLOSED. HE STATED HE WILL TELL ME HALF AN HOUR. THE IMPORTANCE OF MY CHILD AND I WASNT AN IMPORTANCE TO HIM. SINK WASNT WORKING 02052026 BUT WAS REPAIRED BY MAINTENANCE. I ALSO STATED DID HE PUT UP AN SIGN STATED THE HOUR THE DOOR WOULD BE CLOSED. NO CLEAR RESPONSE.GRP ONE. OLDER LADY IN HALLWAY YELLING FOR HELP. OLDER LADY FAKING FOR ATTENTION( 428am; 3rd flr near outside window). Power outage 02092026@ 945am fixed and back on by 1045am. HERION, METH, MARKS LEFT BY ADDICTS ON THE FLOORS, AND WINDOWS.

Signal: 0.0%

1 star for terrible customer service. Will never be returning. We stayed here on the 15th floor with our elderly parents and a baby. During that time the power went out, and the front desk staff was entirely unhelpful. They hung up on us 3 times mid-conversation when we just wanted to know what was going on. When we finally were able to speak to the front desk, Karen was terribly rude. We were basically stuck on the 15th floor because the elevators didn’t work. She literally told me to walk down 15 flights of stairs with our 2 elderly parents AND carrying our baby and our stroller. She also told me to drink the sink water fully knowing we had a young baby. She had absolutely no sympathy. Literally book any other hotel!!!

Signal: 0.0%