Google Maps
Complaint signal is 1.9%.
Praise signal is 6.3%.
Baseline signal is 2.9%.
Delta vs baseline is -1.0 points.
Topic
What hotel reviews say about amenities in New Jersey, United States
Amenities appears in 1.9% of analyzed complaint excerpts in this market.
Google Maps is below the baseline by 1.0 percentage points.
- Confidence
- 443
- Reviews analyzed
- Last update
- July 26, 2026
- 2 platforms in the sample
At a glance
Share of complaint snippets where this topic appears by platform.
This metric tracks topic presence in complaint snippets, not positive versus negative sentiment split.
Balance is praise minus complaint for this topic on the same platform.
Google Maps
Signal balance: +4.3pp
Complaint signal
1.9%
Praise signal
6.3%
How this market compares
Compare this subdivision with country-level Hotels patterns.
Largest gap:
Google Maps is below baseline by 1.0 points.
Tripadvisor
Country baseline
4.8%
Google Maps
Country baseline
2.9%
Platform-by-platform signal
Compare complaint and praise mentions by source, including the available baseline.
Largest difference from baseline
This is the largest measured difference between the current market and its available baseline.
Google Maps
1.0pp belowCurrent signal is below baseline by 1.0 points (current 1.9%, baseline 2.9%).
What reviewers keep mentioning
These themes appear most often in the analyzed excerpts for this market.
Google Maps
Top complaints
Our TV and chair was broken and the pool has not been open since Covid.
Google Maps
Top complaints
The pool looked like swamp water, murky and unsafe.
Google Maps
Top complaints
The pool/hot tub they claim to have is not in service, there were 2 other guests having issues with their rooms when we arrived, and someone tried to come into our room while we were in it.
Google Maps
Top praises
Besides that, great service, plenty of amenities.
Google Maps
Top praises
Clean, comfortable, spacious, kind staff, gym & pool.
Google Maps
Top praises
Amenities Note:
Representative review quotes
These excerpts show the review language behind the measured signal.
Google Maps
Complaint quote
When we arrived, we realized she had misrepresented the amenities.
Review rating: 1.0
Google Maps
Praise quote
Wonderful location next to Metro / Path stop (5 minutes to Manhattan), amazing views, spacious, clean and newly renovated rooms, with all amenities, and windows can be opened!
Review rating: 5.0
What the signal means
Coverage
6 insight listings mention Amenities in this scope.
Signal strength
Complaint signal is 1.9% across available platforms.
Praise signal is 6.3% across available platforms.
Next step
Pick one issue worth checking, then use recent reviews to see whether the pattern is still present.
Compare New Jersey, United States with the national Hotels pattern to see what stands out locally.
Use the Amenities signal to decide where to look, then check it against recent feedback from your own Hotels.
Evidence behind this topic
- Amenities groups review language such as amenities, facilities, pool, gym, fitness, and spa, so the signal stays tied to concrete guest wording rather than a generic score.
- New Jersey, United States, Hotels uses 443 analyzed reviews across 2 platforms, 4 locality records, and 6 supporting insight listings for Amenities.
- Google Maps has the strongest complaint signal for Amenities at 1.9%, compared with a measured average of 1.9% across platforms.
- Google Maps has the strongest praise signal for Amenities at 6.3%, compared with a measured average of 6.3% across platforms.
How reliable is this signal?
Check how much evidence is available and when it was last updated before relying on the finding.
Reviews analyzed
443
Collected reviews: 24,262 · Analysis coverage: 1.8%
Platforms covered
2
Last update
July 26, 2026
Keep exploring
Compare this finding with another topic or a broader market.
Compare another market
This page covers Hotels in New Jersey, United States. Compare it with the country view to see whether the difference is regional.
Other themes in this market
Compare other themes in New Jersey, United States, Hotels to see whether this finding stands alone or belongs to a wider pattern.
Where to go next
Compare the broader market or return to the topic library.