Amenities review insights for United States

Tripadvisor

Complaint signal is 1.4%.

Praise signal is 3.8%.

Baseline signal is 0.9%.

Delta vs baseline is 0.5 points.

Google Maps

Complaint signal is 0.4%.

Praise signal is 0.5%.

Baseline signal is 0.3%.

Delta vs baseline is 0.0 points.

Google Maps

Top complaints

• $30 unannounced amenity fee. That’s a ripoff… (0.0%)
• *Worst value in NYC* The rooms are small, very loud, and look like they’re from the ‘70’s. The room was $500 per night, see the photos below. The bathroom didn’t include any amenities, just soap. Staff were very friendly but value for the room is shocking, I would never recommend Sohotel. (0.0%)
• - It is very new and still undergoing construction in some areas like the outdoor spaces and lounge areas so they were closed - The area is very quiet because there isn't much around. But it is a few stops (2) away from Manhattan -Not much in terms of amenities inside the hotel (no fitness area, laundry service, bar/restaurant, housekeeping is extra, no minibar, desk isn't 24/7) -Overall, very very overpriced for the area and lack of amenities. Standard Rooms were $300+ per night in the Fall which is more expensive than some higher quality Manhattan hotels. If prices come down it would be worth the stay (0.0%)

Top praises

• retro charm with modern amenities. (0.0%)
• (ENGLISH) This Virgin Hotel totally lives up to its brand name when it comes to style and luxury. You find designer lighting, fixtures, furnishing & other little touches in every room. Never mind that my guest bedroom probably fits inside the bathroom. The vanity and changing table are also something else. For entertaining, the suite came with large-screen TVs, a bar & a pool table. Of course, the corner suites have an awesome view in 3 directions. Naturally, you find all kinds of stores & restaurants, from a donut shop to a steakhouse. The hotel also preserved Las Vegas art, like neon signs, throughout. On the way to the guest towers, you'll find a common work area with books next to the Funny Library Coffee Shop. Desert landscaping dominates the beautifully manicured courtyard. Seems quaint, but a nice touch to have a bicycle rack at the entrance to the Paradise Parking Garage for those who’d rather brave the heat than the traffic on scooters. (GERMAN) The Virgin Hotel really lives up to its name in terms of style and luxury. In every room, you'll find designer lamps, chic fittings, great furniture, and lots of little details that really make a difference. We'll just let the fact that my guest room probably fits entirely within the bathroom stand as it is. The wash & changing table alone are quite something. To keep people entertained, the suite had huge TVs, a bar, and even a pool table. And the corner suites naturally have an amazing view in three directions. Logically, there are also plenty of shops and restaurants here; everything from a donut shop to a steakhouse is available. It's also really charming how they've preserved the old Las Vegas art, like neon signs, everywhere. On the way to the room towers, you'll pass a communal work area with books, right next to the Funny Library Coffee Shop. The desert clearly sets the tone in the beautifully manicured courtyard. It seems almost quaint that there's actually a bicycle rack at the entrance to the Paradise parking garage. It's a really nice gesture for all the brave ones who prefer to brave the heat on a scooter rather than the traffic. (0.0%)

Tripadvisor

Top complaints

• "mini bar" was missing a milky way when i arrived; despite my having immediately alerted hotel staff upon my discovery of said missing milky way, I nevertheless discovered a $3.25 charge tacked sneakily onto my bill! room wasn't clean enough, the duvet needed to be removed from service because of staining; nothing impressive here except for the photographer's ability to make dingy and lower than expected ceiling feel bright and airy! . when i checked in (for a single night stay), i requested a late checkout. the hotel obliged, although i don't understand why the guest after me in the queue was told 1230 while i was told 12 was the latest possible time available. besides this, the staff were all quite friendly and down to earth. i had an incredibly disappointing experience with the hotel manager. Under-confident as the leader of a workplace, the manager here claims their authority over others by putting them down. He was immature, disrespectful, expressed a contempt for guests as burdens, and called me names while attempting to save face while reversing a surcharge on my bill despite his initial insistence that he would not. Onlooking staff remained courteous but quiet, not wanting to get dragged into the manager's fit of frustration. I made a valid request, was right to have done so, and was met with the manager's attempt to steamroll me while making false/unfounded claims regarding my moral fibre. The hotel didn't need 3 people working, anyhow. I would fire the manager and promote the girl who checked me, since she demonstrated good understanding of hotel operations and intuitive understanding of guest requests. If you are looking for a bed and a shower and single serve pumpkin pie flavor coffeemate creamers and you want a cheap room with bad natural light, then this is your place! tldr; half star for the decent cable channel selection (which includes SHOWTIME~!) gets rounded up to one star. (0.0%)
• $103 to valet your car. Absurd! This place seems more fit for conferences. Lots of homeless and drugs in this area. Very dirty. Plus everything is expensive as hell. No pool and they charge you a $30 destination charge and offer you a $30 credit for food and beverage. I drink at The View lounge is $24, so a couple has to spend $60 to get that credit. FYI, Ubers have a $35 minimum charge here. (0.0%)
• *Disappointing Stay at Rose Desert* "Our stay at Rose Desert was disappointing. Broken glass on the floor injured my daughter's foot, and the issue wasn't properly addressed. Additionally, when we requested room cleaning, we were told it couldn't be done until the next day. The bathrooms were dirty, and there were crumbs of food on the nightstand, so I had to clean the room before letting my family in. The pool area was also noisy, making it difficult to sleep in the morning if your room faces the pool. This lack of attention to safety and cleanliness fell short of our expectations. Hopefully, the hotel will take steps to improve." (0.0%)

Top praises

• "Clean and organized". pool was very clean and "cold" family friendly - unique when it comes to social activities, everyday there was an activity to socialize with other members and everything was free. shuttle bus on time and friendly. My room looked like new. (0.0%)
• "Great First Impressions – Excellent Check-In & Solid Amenities!" Reviewed April 1, 2025 • Stayed at Hotel Fusion, San Francisco Just checked in today at Hotel Fusion in San Francisco, and I have to say — so far, so good! Jesus at the front desk was absolutely spectacular. Friendly, professional, and super helpful. He took the time to clearly explain all the amenities and even gave me a great room. I learned that the on-site bar just opened about four months ago — definitely looking forward to checking that out during my stay. As part of my travel routine, I like to share a review of the room, my check-in experience, and the amenities. The gym here is a solid highlight — open 24 hours, which is a huge plus. I actually did a quick video in there (you can catch it on my blog or wherever I end up sharing it). The gym includes a good variety: a nice rack of dumbbells, a convertible flat/incline/decline bench, and four machines — a stair stepper, treadmill, elliptical, and one more I’ll have to circle back on. I booked through Southwest.com and scored an extra 2,000–3,000 Rapid Rewards points, which made the already reasonable rate (around $120/night) even more worth it. All in all, I’m happy with my stay so far. If you’re in San Francisco and looking for a solid, centrally located spot with good service and amenities, check out Hotel Fusion! — Casey N. (0.0%)
• $50/day surprise resort fee not mentioned in my original booking. Half the restaurants pictured not there. Pool/hot tub closed for winter. Long check in lines. Check in and rewards kiosks did not work so everyone had to wait in line for the 1-2 people working at the front desk. Beautiful hotel with lots to do and I highly recommend the king suite with the view of the strip - it did feel worth the extra $20 and was a HUGE room for just one person. VERY QUIET. Only one elevator working so a lot of us stood in line for it. Weirdly there is a glass window that went from my shower into my bedroom so glad I wasn't staying with anyone else. Even my partner would have a problem with that because it gave a clear view to the toilet - felt very Vegas but maybe not practical... Loved the dressing room lights around the mirrors and this had two sinks/get ready areas one inside and outside of the bathroom along with a closet and desk and couch and coffee table and fridge - no microwave - really could have used that. TV and dresser and two night stands. Plenty of space for activities. Starbucks in the resort which was convenient, but you can only pre-order through the app if you have a Starbucks card. Bring your own tea bags and you can get a cup of hot water from them for $1.08, which is better than spending $10 for their mint majesty tea. Would have loved to try breakfast at the hotel, but the restaurant didn't open until 7am and I left before then. Most of the restaurants, shows, and shops were closed when I was there, but it was a Wednesday night so maybe that's why. (0.0%)

Google Maps · Complaint quote

"I booked three months in advance to get a price that fit my budget, but they canceled my reservation due to a lack of internal systems. Now it's hard to find a new reservation that fits my budget!! I believe their excuse is irrelevant because afterward, I saw their prices had skyrocketed!"

Review rating: 1.0

Google Maps · Praise quote

"This hotel is good value in FIDI. The location is close to the major subway line stations and busses. The front desk service is professional and we were able to borrow an umbrella during rainy days. Room in general is fine. It's clean and has most of the basic amenities (except hair conditioner and lotion -- so be sure to bring that with you if you need it). The room size small as a typically NYC boutique hotel room, but it's enough space for two adults. It has a refrigerator, which is rare for NYC small value hotels. What can be improved is the stability of the shower water temperature and fixing the desk light that flickered. The room itself is very dark even with all the lights on (except desk light that was broken), so this is not a good place to do computer work if you're counting on that. If you are, then ask for a room with a working desk light. Some of the elevators were also down during our stay so that was a little annoying. The ones that worked were very slow, so plan accordingly if you're on a tight schedule."

Review rating: 4.0

Tripadvisor · Complaint quote

"5 day visit, 2 days with no housekeeping. I had to call for fresh towels to be brought to the room, but the dirty ones just piled up on the floor. When I complained, they did remove my resort fees for those day, but I requested it, they didn't volunteer it. The pool area for hotel guests was dirty and unstaffed. Very little sun reached the pool, so the water was too cold to stay in- if you were able to even get in."

Review rating: 1.0

Tripadvisor · Praise quote

"I have been to Vegas many times but this trip by far was the best. I stayed at the MGM Grand about 20 years ago and the upgrades that have occurred are amazing. Compared to every other resort in Vegas that I have stayed at, this has been the best yet. At check-in, we were complimentary upgraded to a full suite. These suites were just renovated in Nov 2025. The room still smelled new! When you walk into the room, you have the first of 3 bathrooms in the suite. The suite had a bar area and a granite topped table that seats 6. The room also had a full sectional couch and a shuffleboard table. The second bathroom was a full bathroom with a Kohler bathtub that could accommodate two people and had a tray table that had lotions, soaps, massage roller, and bath brush. The bedroom had a California King bed that was so comfortable, we felt like we were sleeping on a cloud. The third bathroom had a walk-in shower that could fit 6 people if you wanted. The hotel has a 6.5 acre pool area with a lazy river as part of it. The hotel also has several restaurants and food services. There is a large arcade for kids in the main casino area and several other services such has spas and shopping, and of course plenty of gambling areas. I would highly recommend this place if you want to feel pampered without having to pay a small fortune!"

Review rating: 5.0

"$30 unannounced amenity fee. That’s a ripoff…"

Signal: 0.0%

"*Worst value in NYC* The rooms are small, very loud, and look like they’re from the ‘70’s. The room was $500 per night, see the photos below. The bathroom didn’t include any amenities, just soap. Staff were very friendly but value for the room is shocking, I would never recommend Sohotel."

Signal: 0.0%

"- It is very new and still undergoing construction in some areas like the outdoor spaces and lounge areas so they were closed - The area is very quiet because there isn't much around. But it is a few stops (2) away from Manhattan -Not much in terms of amenities inside the hotel (no fitness area, laundry service, bar/restaurant, housekeeping is extra, no minibar, desk isn't 24/7) -Overall, very very overpriced for the area and lack of amenities. Standard Rooms were $300+ per night in the Fall which is more expensive than some higher quality Manhattan hotels. If prices come down it would be worth the stay"

Signal: 0.0%

"retro charm with modern amenities."

Signal: 0.0%

"(ENGLISH) This Virgin Hotel totally lives up to its brand name when it comes to style and luxury. You find designer lighting, fixtures, furnishing & other little touches in every room. Never mind that my guest bedroom probably fits inside the bathroom. The vanity and changing table are also something else. For entertaining, the suite came with large-screen TVs, a bar & a pool table. Of course, the corner suites have an awesome view in 3 directions. Naturally, you find all kinds of stores & restaurants, from a donut shop to a steakhouse. The hotel also preserved Las Vegas art, like neon signs, throughout. On the way to the guest towers, you'll find a common work area with books next to the Funny Library Coffee Shop. Desert landscaping dominates the beautifully manicured courtyard. Seems quaint, but a nice touch to have a bicycle rack at the entrance to the Paradise Parking Garage for those who’d rather brave the heat than the traffic on scooters. (GERMAN) The Virgin Hotel really lives up to its name in terms of style and luxury. In every room, you'll find designer lamps, chic fittings, great furniture, and lots of little details that really make a difference. We'll just let the fact that my guest room probably fits entirely within the bathroom stand as it is. The wash & changing table alone are quite something. To keep people entertained, the suite had huge TVs, a bar, and even a pool table. And the corner suites naturally have an amazing view in three directions. Logically, there are also plenty of shops and restaurants here; everything from a donut shop to a steakhouse is available. It's also really charming how they've preserved the old Las Vegas art, like neon signs, everywhere. On the way to the room towers, you'll pass a communal work area with books, right next to the Funny Library Coffee Shop. The desert clearly sets the tone in the beautifully manicured courtyard. It seems almost quaint that there's actually a bicycle rack at the entrance to the Paradise parking garage. It's a really nice gesture for all the brave ones who prefer to brave the heat on a scooter rather than the traffic."

Signal: 0.0%

""mini bar" was missing a milky way when i arrived; despite my having immediately alerted hotel staff upon my discovery of said missing milky way, I nevertheless discovered a $3.25 charge tacked sneakily onto my bill! room wasn't clean enough, the duvet needed to be removed from service because of staining; nothing impressive here except for the photographer's ability to make dingy and lower than expected ceiling feel bright and airy! . when i checked in (for a single night stay), i requested a late checkout. the hotel obliged, although i don't understand why the guest after me in the queue was told 1230 while i was told 12 was the latest possible time available. besides this, the staff were all quite friendly and down to earth. i had an incredibly disappointing experience with the hotel manager. Under-confident as the leader of a workplace, the manager here claims their authority over others by putting them down. He was immature, disrespectful, expressed a contempt for guests as burdens, and called me names while attempting to save face while reversing a surcharge on my bill despite his initial insistence that he would not. Onlooking staff remained courteous but quiet, not wanting to get dragged into the manager's fit of frustration. I made a valid request, was right to have done so, and was met with the manager's attempt to steamroll me while making false/unfounded claims regarding my moral fibre. The hotel didn't need 3 people working, anyhow. I would fire the manager and promote the girl who checked me, since she demonstrated good understanding of hotel operations and intuitive understanding of guest requests. If you are looking for a bed and a shower and single serve pumpkin pie flavor coffeemate creamers and you want a cheap room with bad natural light, then this is your place! tldr; half star for the decent cable channel selection (which includes SHOWTIME~!) gets rounded up to one star."

Signal: 0.0%

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