Market review analysis

Hotel review trends in New York State, United States

Room is the most common complaint theme, appearing in 40.0% of analyzed complaint excerpts.

See the review patterns that stand out, compare the platforms, and open the source reports behind the numbers.

Published reviews
16.6 Thousand
Locations
23
Platforms
2
Updated
September 02, 2026

Platform comparison

How the review sources compare

Ratings and review volume are shown side by side so differences are easy to spot. The combined row is a market summary, not another review source.

Google Maps

Average rating

3.83/ 5

Locations

21

Published reviews

16,541

Tripadvisor

Average rating

3.20/ 5

Locations

2

Published reviews

51

Total

All sources

Average rating

3.78/ 5

Locations

23

Published reviews

16,592

Recurring themes

What guests mention when something goes wrong

These percentages show how often each theme appears in analyzed complaint excerpts. Open a topic for the platform split, benchmark, and supporting quotes.

  1. 01 Room Analysis of room and stay mentions. Complaint signal 40.0% 40.0% View evidence
  2. 02 Service Analysis of service mentions. Complaint signal 17.7% 17.7% View evidence
  3. 03 Cleanliness Analysis of cleanliness mentions. Complaint signal 15.5% 15.5% View evidence
  4. 04 Value Analysis of value mentions. Complaint signal 15.2% 15.2% View evidence
  5. 05 Wait Time Analysis of wait time and delays. Complaint signal 11.3% 11.3% View evidence
  6. 06 Maintenance Analysis of maintenance and repair mentions. Complaint signal 10.5% 10.5% View evidence
  7. 07 Noise Analysis of noise and volume mentions. Complaint signal 8.9% 8.9% View evidence
  8. 08 Location Analysis of location mentions. Complaint signal 8.8% 8.8% View evidence
  9. 09 Amenities Analysis of facilities and amenity mentions. Complaint signal 7.0% 7.0% View evidence
  10. 10 Breakfast Analysis of breakfast and morning meal mentions. Complaint signal 5.8% 5.8% View evidence
  11. 11 Wi-Fi Analysis of internet and Wi-Fi mentions. Complaint signal 2.4% 2.4% View evidence

Geographic coverage

What this market includes

The current New York State, United States analysis covers 0 localities. Open a city only when you need its local source reports.

How to read this analysis

Reviato standardizes public review metrics across sources, then calculates topic signals from analyzed complaint and praise excerpts. Platform labels and source reports stay visible so the findings can be checked.

Topic percentages describe the analyzed excerpt sample, not every published review. Treat them as a market signal and confirm the pattern in your own recent feedback before acting.

Read the methodology Editorial policy