Tripadvisor
Complaint signal is 22.5%.
Praise signal is 50.0%.
Baseline signal is 6.8%.
Delta vs baseline is 15.8 points.
Topic
What hotel reviews say about cleanliness in New York State, United States
Cleanliness appears in 15.5% of analyzed complaint excerpts in this market.
Tripadvisor is above the baseline by 15.8 percentage points.
- Confidence
- 171
- Reviews analyzed
- Last update
- September 02, 2026
- 2 platforms in the sample
At a glance
Share of complaint snippets where this topic appears by platform.
This metric tracks topic presence in complaint snippets, not positive versus negative sentiment split.
Balance is praise minus complaint for this topic on the same platform.
Google Maps
Signal balance: +29.8pp
Complaint signal
8.4%
Praise signal
38.2%
Tripadvisor
Signal balance: +27.5pp
Complaint signal
22.5%
Praise signal
50.0%
How this market compares
Compare this subdivision with country-level Hotels patterns.
Largest gap:
Tripadvisor is above baseline by 15.8 points.
Google Maps
Country baseline
6.4%
Tripadvisor
Country baseline
6.8%
Platform-by-platform signal
Compare complaint and praise mentions by source, including the available baseline.
Google Maps
Complaint signal is 8.4%.
Praise signal is 38.2%.
Baseline signal is 6.4%.
Delta vs baseline is 2.0 points.
Largest difference from baseline
This is the largest measured difference between the current market and its available baseline.
Tripadvisor
15.8pp aboveCurrent signal is above baseline by 15.8 points (current 22.5%, baseline 6.8%).
Google Maps
2.0pp aboveCurrent signal is above baseline by 2.0 points (current 8.4%, baseline 6.4%).
What reviewers keep mentioning
These themes appear most often in the analyzed excerpts for this market.
Google Maps
Top complaints
Approximate cleaning.
Google Maps
Top complaints
Especially in the evenings and at night, when you want to sleep, you can clearly hear the cleaning staff with their carts in the hallway, as well as loud conversations and sometimes even shouting guests.
Google Maps
Top complaints
I ordered room service the first day and they left the dirty dishes for 3 more days.
Google Maps
Top praises
A good option for travelers looking for a clean, convenient, and more reasonably priced hotel for New York.
Google Maps
Top praises
Bathroom very clean, room clean too.
Google Maps
Top praises
Clean and tidy hotel.
Tripadvisor
Top complaints
Holes in the walls, dirty walls, wrinkled bed covering.
Tripadvisor
Top praises
Although small, the room was incredibly clean and overall, quaint and comfortable.
Tripadvisor
Top praises
Aside from the smell of smoke in the bathroom (from the other rooms) and the vent leaking weird stuff onto the toilet, it was clean hotel.
Tripadvisor
Top praises
BUT very clean and well maintained.
Representative review quotes
These excerpts show the review language behind the measured signal.
Google Maps
Complaint quote
This place is an absolute dump, cigarette burns and dirty bed linens
Review rating: 1.0
Google Maps
Praise quote
The rooms are always clean.
Review rating: 5.0
Tripadvisor
Complaint quote
Smells moldy bathroom now cl an properly with mildew all around the bathtub with dirty shower curtains.
Review rating: 1.0
What the signal means
Coverage
12 insight listings mention Cleanliness in this scope.
Signal strength
Complaint signal is 15.5% across available platforms.
Praise signal is 44.1% across available platforms.
Next step
Pick one issue worth checking, then use recent reviews to see whether the pattern is still present.
Compare New York State, United States with the national Hotels pattern to see what stands out locally.
Use the Cleanliness signal to decide where to look, then check it against recent feedback from your own Hotels.
Evidence behind this topic
- Cleanliness groups review language such as clean, cleanliness, dirty, hygiene, pests, and sanitary, so the signal stays tied to concrete guest wording rather than a generic score.
- New York State, United States, Hotels uses 171 analyzed reviews across 2 platforms, 4 locality records, and 12 supporting insight listings for Cleanliness.
- Tripadvisor has the strongest complaint signal for Cleanliness at 22.5%, compared with a measured average of 15.4% across platforms.
- Tripadvisor has the strongest praise signal for Cleanliness at 50.0%, compared with a measured average of 44.1% across platforms.
How reliable is this signal?
Check how much evidence is available and when it was last updated before relying on the finding.
Reviews analyzed
171
Collected reviews: 33,184 · Analysis coverage: 0.5%
Platforms covered
2
Last update
September 02, 2026
Keep exploring
Compare this finding with another topic or a broader market.
Compare another market
This page covers Hotels in New York State, United States. Compare it with the country view to see whether the difference is regional.
Other themes in this market
Compare other themes in New York State, United States, Hotels to see whether this finding stands alone or belongs to a wider pattern.
Where to go next
Compare the broader market or return to the topic library.