Tripadvisor
Complaint signal is 15.0%.
Praise signal is 5.0%.
Baseline signal is 9.0%.
Delta vs baseline is 6.0 points.
Topic
What hotel reviews say about wait time in New York State, United States
Wait Time appears in 11.3% of analyzed complaint excerpts in this market.
Tripadvisor is above the baseline by 6.0 percentage points.
- Confidence
- 171
- Reviews analyzed
- Last update
- September 02, 2026
- 2 platforms in the sample
At a glance
Share of complaint snippets where this topic appears by platform.
This metric tracks topic presence in complaint snippets, not positive versus negative sentiment split.
Balance is praise minus complaint for this topic on the same platform.
Google Maps
Complaint signal
7.6%
Praise signal
7.6%
Tripadvisor
Signal balance: -10.0pp
Complaint signal
15.0%
Praise signal
5.0%
How this market compares
Compare this subdivision with country-level Hotels patterns.
Largest gap:
Tripadvisor is above baseline by 6.0 points.
Google Maps
Country baseline
7.5%
Tripadvisor
Country baseline
9.0%
Platform-by-platform signal
Compare complaint and praise mentions by source, including the available baseline.
Google Maps
Complaint signal is 7.6%.
Praise signal is 7.6%.
Baseline signal is 7.5%.
Delta vs baseline is 0.2 points.
Largest difference from baseline
This is the largest measured difference between the current market and its available baseline.
Tripadvisor
6.0pp aboveCurrent signal is above baseline by 6.0 points (current 15.0%, baseline 9.0%).
Google Maps
0.1pp aboveCurrent signal is above baseline by 0.1 points (current 7.6%, baseline 7.5%).
What reviewers keep mentioning
These themes appear most often in the analyzed excerpts for this market.
Google Maps
Top complaints
After waiting half an hour, they told me my daughter couldn't stay and two nights ago my daughter stayed at that place with me.
Google Maps
Top complaints
I arrived with a confirmed and paid reservation, yet even after 5:00 PM my room was still not ready.
Google Maps
Top complaints
If you are coming on vacation and don't want to have a bad time, never come to this hotel, because if you don't arrive exactly at 3 p.m.
Google Maps
Top praises
Although the service at the Gotham was a bit reserved, one can say about two employees and one in particular that they work/worked outstandingly and are truly, truly customer-oriented.
Tripadvisor
Top complaints
Due to book in at 1700 but planes delayed so rang them from LAX and they were fine.
Tripadvisor
Top complaints
Guest before me commented she’d been waiting 2+ hours.
Tripadvisor
Top complaints
I booked rooms several months before I departure, but when I arrived there, they told me the reservation had been cancelled online.
Tripadvisor
Top praises
I booked a room at the Comfort Inn and Suites in Kew Gardens in March and on the 16th of November they just cancelled my reservation.
Representative review quotes
These excerpts show the review language behind the measured signal.
Google Maps
Complaint quote
Me and my friends decide to book a room in this hotel, and when we arrived, they told us our room was broken down; they sent us to a sister hotel.
Review rating: 1.0
What the signal means
Coverage
12 insight listings mention Wait Time in this scope.
Signal strength
Complaint signal is 11.3% across available platforms.
Praise signal is 6.3% across available platforms.
Next step
Pick one issue worth checking, then use recent reviews to see whether the pattern is still present.
Compare New York State, United States with the national Hotels pattern to see what stands out locally.
Use the Wait Time signal to decide where to look, then check it against recent feedback from your own Hotels.
Evidence behind this topic
- Wait Time groups review language such as wait, waiting, delay, slow, long wait, and wait time, so the signal stays tied to concrete guest wording rather than a generic score.
- New York State, United States, Hotels uses 171 analyzed reviews across 2 platforms, 3 locality records, and 12 supporting insight listings for Wait Time.
- Tripadvisor has the strongest complaint signal for Wait Time at 15.0%, compared with a measured average of 11.3% across platforms.
- Google Maps has the strongest praise signal for Wait Time at 7.6%, compared with a measured average of 6.3% across platforms.
How reliable is this signal?
Check how much evidence is available and when it was last updated before relying on the finding.
Reviews analyzed
171
Collected reviews: 33,184 · Analysis coverage: 0.5%
Platforms covered
2
Last update
September 02, 2026
Keep exploring
Compare this finding with another topic or a broader market.
Compare another market
This page covers Hotels in New York State, United States. Compare it with the country view to see whether the difference is regional.
Other themes in this market
Compare other themes in New York State, United States, Hotels to see whether this finding stands alone or belongs to a wider pattern.
Where to go next
Compare the broader market or return to the topic library.