Tripadvisor
Complaint signal is 12.5%.
Praise signal is 22.5%.
Baseline signal is 6.7%.
Delta vs baseline is 5.8 points.
Topic
What hotel reviews say about amenities in New York State, United States
Amenities appears in 7.0% of analyzed complaint excerpts in this market.
Tripadvisor is above the baseline by 5.8 percentage points.
- Confidence
- 171
- Reviews analyzed
- Last update
- September 02, 2026
- 2 platforms in the sample
At a glance
Share of complaint snippets where this topic appears by platform.
This metric tracks topic presence in complaint snippets, not positive versus negative sentiment split.
Balance is praise minus complaint for this topic on the same platform.
Google Maps
Signal balance: +8.4pp
Complaint signal
1.5%
Praise signal
9.9%
Tripadvisor
Signal balance: +10.0pp
Complaint signal
12.5%
Praise signal
22.5%
How this market compares
Compare this subdivision with country-level Hotels patterns.
Largest gap:
Tripadvisor is above baseline by 5.8 points.
Google Maps
Country baseline
5.5%
Tripadvisor
Country baseline
6.7%
Platform-by-platform signal
Compare complaint and praise mentions by source, including the available baseline.
Google Maps
Complaint signal is 1.5%.
Praise signal is 9.9%.
Baseline signal is 5.5%.
Delta vs baseline is -3.9 points.
Largest difference from baseline
This is the largest measured difference between the current market and its available baseline.
Tripadvisor
5.8pp aboveCurrent signal is above baseline by 5.8 points (current 12.5%, baseline 6.7%).
Google Maps
3.9pp belowCurrent signal is below baseline by 3.9 points (current 1.5%, baseline 5.5%).
What reviewers keep mentioning
These themes appear most often in the analyzed excerpts for this market.
Google Maps
Top praises
- 24/7 free water (in the gym), tea and also coffee in the morning
Google Maps
Top praises
Although the facilities are not the most modern, the exceptional service, comfort, and attention from the staff made all the difference.
Tripadvisor
Top praises
Guy behind the desk sympathetic and got everything signed up quickly and explained coffee machine arrangement etc First thiong I noticed was how sparkling clean the whole place is especially the lift Owning a cleaning company I tend to be over critical but this place is immaculate.
Representative review quotes
These excerpts show the review language behind the measured signal.
Google Maps
Praise quote
The location is sensational and the facilities very well maintained and timely.
Review rating: 5.0
What the signal means
Coverage
7 insight listings mention Amenities in this scope.
Signal strength
Complaint signal is 7.0% across available platforms.
Praise signal is 16.2% across available platforms.
Next step
Pick one issue worth checking, then use recent reviews to see whether the pattern is still present.
Compare New York State, United States with the national Hotels pattern to see what stands out locally.
Use the Amenities signal to decide where to look, then check it against recent feedback from your own Hotels.
Evidence behind this topic
- Amenities groups review language such as amenities, facilities, pool, gym, fitness, and spa, so the signal stays tied to concrete guest wording rather than a generic score.
- New York State, United States, Hotels uses 171 analyzed reviews across 2 platforms, 2 locality records, and 7 supporting insight listings for Amenities.
- Tripadvisor has the strongest complaint signal for Amenities at 12.5%, compared with a measured average of 7.0% across platforms.
- Tripadvisor has the strongest praise signal for Amenities at 22.5%, compared with a measured average of 16.2% across platforms.
How reliable is this signal?
Check how much evidence is available and when it was last updated before relying on the finding.
Reviews analyzed
171
Collected reviews: 33,184 · Analysis coverage: 0.5%
Platforms covered
2
Last update
September 02, 2026
Keep exploring
Compare this finding with another topic or a broader market.
Compare another market
This page covers Hotels in New York State, United States. Compare it with the country view to see whether the difference is regional.
Other themes in this market
Compare other themes in New York State, United States, Hotels to see whether this finding stands alone or belongs to a wider pattern.
Where to go next
Compare the broader market or return to the topic library.