Tripadvisor
Complaint signal is 2.5%.
Praise signal is 5.0%.
Baseline signal is 1.1%.
Delta vs baseline is 1.4 points.
Topic
What hotel reviews say about wi-fi in New York State, United States
Wi-Fi appears in 2.4% of analyzed complaint excerpts in this market.
Tripadvisor is above the baseline by 1.4 percentage points.
- Confidence
- 171
- Reviews analyzed
- Last update
- September 02, 2026
- 2 platforms in the sample
At a glance
Share of complaint snippets where this topic appears by platform.
This metric tracks topic presence in complaint snippets, not positive versus negative sentiment split.
Balance is praise minus complaint for this topic on the same platform.
Google Maps
Signal balance: +3.1pp
Complaint signal
2.3%
Praise signal
5.3%
Tripadvisor
Signal balance: +2.5pp
Complaint signal
2.5%
Praise signal
5.0%
How this market compares
Compare this subdivision with country-level Hotels patterns.
Largest gap:
Tripadvisor is above baseline by 1.4 points.
Google Maps
Country baseline
0.9%
Tripadvisor
Country baseline
1.1%
Platform-by-platform signal
Compare complaint and praise mentions by source, including the available baseline.
Google Maps
Complaint signal is 2.3%.
Praise signal is 5.3%.
Baseline signal is 0.9%.
Delta vs baseline is 1.4 points.
Largest difference from baseline
This is the largest measured difference between the current market and its available baseline.
Tripadvisor
1.4pp aboveCurrent signal is above baseline by 1.4 points (current 2.5%, baseline 1.1%).
Google Maps
1.4pp aboveCurrent signal is above baseline by 1.4 points (current 2.3%, baseline 0.9%).
What reviewers keep mentioning
These themes appear most often in the analyzed excerpts for this market.
Google Maps
Top complaints
Since the first day, some of the bedside outlets in the room have not been working correctly, as has the internet, which has had constant failures during the stay.
Google Maps
Top complaints
The WiFi is very slow.
Google Maps
Top complaints
To top it off, an internet and water fee is charged daily, and they did not respect our American Express benefits.
Google Maps
Top praises
The hotel is very good, I wish they would update the TVs a bit and improve the WiFi signal.
Google Maps
Top praises
The location is a big plus: just a few minutes' walk to the subway, with a direct connection to Manhattan - perfect for day trips into the city.
Google Maps
Top praises
The location is excellent, easily connecting to the main areas of interest in Manhattan, Brooklyn, or Queens.
Tripadvisor
Top complaints
Very basic at best although air con was good Wi-Fi kept dropping out Bath had someone else’s hair in it so couldn’t use it.
Tripadvisor
Top praises
The WiFi was reliable.
Tripadvisor
Top praises
With all of that being said, the tiny room is SUPER clean, with free internet and free parking.
Representative review quotes
These excerpts show the review language behind the measured signal.
Google Maps
Complaint quote
To top it off, an internet and water fee is charged daily, and they did not respect our American Express benefits.
Review rating: 1.0
Google Maps
Praise quote
We had an exceptional stay at Citadines Connect Fifth Avenue New York.
Review rating: 5.0
Tripadvisor
Complaint quote
Very basic at best although air con was good Wi-Fi kept dropping out Bath had someone else’s hair in it so couldn’t use it.
Review rating: 2.0
Tripadvisor
Praise quote
The WiFi was reliable.
Review rating: 4.0
What the signal means
Coverage
6 insight listings mention Wi-Fi in this scope.
Signal strength
Complaint signal is 2.4% across available platforms.
Praise signal is 5.2% across available platforms.
Next step
Pick one issue worth checking, then use recent reviews to see whether the pattern is still present.
Compare New York State, United States with the national Hotels pattern to see what stands out locally.
Use the Wi-Fi signal to decide where to look, then check it against recent feedback from your own Hotels.
Evidence behind this topic
- Wi-Fi groups review language such as wifi, wi-fi, internet, connection, and network, so the signal stays tied to concrete guest wording rather than a generic score.
- New York State, United States, Hotels uses 171 analyzed reviews across 2 platforms, 2 locality records, and 6 supporting insight listings for Wi-Fi.
- Tripadvisor has the strongest complaint signal for Wi-Fi at 2.5%, compared with a measured average of 2.4% across platforms.
- Google Maps has the strongest praise signal for Wi-Fi at 5.3%, compared with a measured average of 5.2% across platforms.
How reliable is this signal?
Check how much evidence is available and when it was last updated before relying on the finding.
Reviews analyzed
171
Collected reviews: 33,184 · Analysis coverage: 0.5%
Platforms covered
2
Last update
September 02, 2026
Keep exploring
Compare this finding with another topic or a broader market.
Compare another market
This page covers Hotels in New York State, United States. Compare it with the country view to see whether the difference is regional.
Other themes in this market
Compare other themes in New York State, United States, Hotels to see whether this finding stands alone or belongs to a wider pattern.
Where to go next
Compare the broader market or return to the topic library.