Tripadvisor
Complaint signal is 1.0%.
Praise signal is 1.8%.
Product
Appearance
System
Topic
Wi-Fi appears in 0.9% of analyzed complaint excerpts in this market.
Share of complaint snippets where this topic appears by platform.
This metric tracks topic presence in complaint snippets, not positive versus negative sentiment split.
Balance is praise minus complaint for this topic on the same platform.
Complaint signal
0.9%
Praise signal
1.1%
Complaint signal
1.0%
Praise signal
1.8%
Compare this country-level view with global cross-category patterns.
Compare complaint and praise mentions by source, including the available baseline.
Tripadvisor
Complaint signal is 1.0%.
Praise signal is 1.8%.
Google Maps
Complaint signal is 0.9%.
Praise signal is 1.1%.
This is the largest measured difference between the current market and its available baseline.
Not enough comparison data is available for interpretation in this scope.
These themes appear most often in the analyzed excerpts for this market.
3) WiFi did not work for entirety of our one night stay (password wouldn’t work for our room).
Abysmal WiFi.
Additionally, the lighting was insufficient, the electrical outlets were non-functional, and the Wi-Fi connection was entirely unavailable.
A great location for the attractions, easy walk to train network and 30-35 mins walk to old town and a stop off at china town.
And there is free wifi.
Bess are comfortable, stable WIFI, and daily breakfast is always hot and decent.
$287 for two bottles of 500ml water and WiFi is not good value.
(3) The internet didn't work great, and kicks you off multiple times.
5) WiFi is super unreliable, didn't work when I got in.
4 drinks in the other 20 odd bars averaged from 50 to 60 Dollars not in Jimmy's $15 dollars and it is a stones throw from times square but don't expect to get Wi-Fi a posh waiter with a tea towel this is a proper bar.
4 people just cannot fit here, we had to buy another connecting room to be remotely comfortable.
42nd St Subway is right near the hotel so you can connect to anywhere in Manhattan and beyond easily.
These excerpts show the review language behind the measured signal.
The Wi-Fi connection was highly unreliable, making it incredibly difficult to get any actual work done during a business trip.
Review rating: 1.0
I made good connections from valet parking, doorman, receptionists, and the cleaning crew.
Review rating: 5.0
Nice rooms with great shower and good internet serices - good desk to work on.
Review rating: 5.0
Coverage
169 insight listings mention Wi-Fi in this scope.
Signal strength
Complaint signal is 0.9% across available platforms.
Praise signal is 1.5% across available platforms.
Next step
Pick one issue worth checking, then use recent reviews to see whether the pattern is still present.
This country view combines every indexed category with evidence for this topic in United States. Use it as a broad baseline, then open a category view before applying the pattern to a particular kind of business. Differences in complaint rate, praise rate, source mix, and excerpts show where a narrower check may be more useful.
Use the Wi-Fi signal to decide where to look, then check it against recent feedback from your own local businesses.
Check how much evidence is available and when it was last updated before relying on the finding.
Reviews analyzed
20,560
Platforms covered
2
Last update
June 27, 2026
Open the source reports behind this topic to check the platform metrics and surrounding analysis.
Google Maps
HotelsPhiladelphia Hotels snapshot: 87 analyzed locations, 120,157 published reviews, and a reported average rating of 4.22.
TripAdvisor
HotelsPhiladelphia Hotels snapshot: 117 analyzed locations, 447,985 published reviews, and a reported average rating of 4.24.
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