Tripadvisor
Complaint signal is 1.1%.
Praise signal is 2.1%.
Baseline signal is 1.2%.
Delta vs baseline is 0.0 points.
Topic
What hotel reviews say about wi-fi in United States
Wi-Fi appears in 1.0% of analyzed complaint excerpts in this market.
Google Maps is above the baseline by 0.0 percentage points.
- Confidence
- 261,030
- Reviews analyzed
- Last update
- September 16, 2026
- 2 platforms in the sample
At a glance
Share of complaint snippets where this topic appears by platform.
This metric tracks topic presence in complaint snippets, not positive versus negative sentiment split.
Balance is praise minus complaint for this topic on the same platform.
Google Maps
Signal balance: +0.2pp
Complaint signal
0.9%
Praise signal
1.2%
Tripadvisor
Signal balance: +1.0pp
Complaint signal
1.1%
Praise signal
2.1%
How this market compares
Compare Hotels in United States with peer markets in other countries.
Largest gap:
Google Maps is above baseline by 0.0 points.
Google Maps
Global Hotels baseline
0.9%
Tripadvisor
Global Hotels baseline
1.2%
Platform-by-platform signal
Compare complaint and praise mentions by source, including the available baseline.
Google Maps
Complaint signal is 0.9%.
Praise signal is 1.2%.
Baseline signal is 0.9%.
Delta vs baseline is 0.1 points.
Largest difference from baseline
This is the largest measured difference between the current market and its available baseline.
Google Maps
0.0pp aboveCurrent signal is above baseline by 0.0 points (current 0.9%, baseline 0.9%).
Tripadvisor
0.0pp belowCurrent signal is below baseline by 0.0 points (current 1.1%, baseline 1.2%).
What reviewers keep mentioning
These themes appear most often in the analyzed excerpts for this market.
Google Maps
Top complaints
No WiFi
Google Maps
Top complaints
No wifi.
Google Maps
Top complaints
WiFi doesn’t work.
Google Maps
Top praises
Good Wi-Fi.
Google Maps
Top praises
Good wifi.
Google Maps
Top praises
WiFi was fast and reliable.
Tripadvisor
Top complaints
Internet connection was poor.
Tripadvisor
Top complaints
Internet did not work.
Tripadvisor
Top complaints
No wifi.
Tripadvisor
Top praises
Free WiFi.
Tripadvisor
Top praises
Free wifi.
Tripadvisor
Top praises
Good wifi.
Representative review quotes
These excerpts show the review language behind the measured signal.
Google Maps
Complaint quote
Ageing facilities, overcrowded minuscule pool, overbooked so had to sleep on sofa for two nights, frequent miscommunications (lift blocked for hours but no obvious signs so people wait and wait with no one having thought of putting up a sign), hidden fees for wifi and water which for the price charged felt unnecessary, 2 bedroom suite with living room does not even come with basic coffee machine, TV has a million channels that I don't need but no streaming site and no easy way of casting, frequent queue at reception with only part of staff mobilized by taking care of clients.
Review rating: 3.0
Google Maps
Praise quote
Location was excellent, close to most of the big stuff you want and subway connections were also excellent.
Review rating: 4.0
Tripadvisor
Complaint quote
WiFi very intermittent and slow.
Review rating: 2.0
Tripadvisor
Praise quote
From the moment we connected with the Kimpton EPIC team, we felt genuinely welcomed and cared for.
Review rating: 5.0
What the signal means
Coverage
2307 insight listings mention Wi-Fi in this scope.
Signal strength
Complaint signal is 1.0% across available platforms.
Praise signal is 1.6% across available platforms.
Next step
Pick one issue worth checking, then use recent reviews to see whether the pattern is still present.
This Hotels view keeps the evidence focused on one business type in United States. Compare its complaint and praise rates with the broader country topic before treating the pattern as category-specific. Check the source mix and review excerpts, then use your own recent feedback to decide whether the same issue deserves attention.
Use the Wi-Fi signal to decide where to look, then check it against recent feedback from your own Hotels.
Evidence behind this topic
- Wi-Fi groups review language such as wifi, wi-fi, internet, connection, and network, so the signal stays tied to concrete guest wording rather than a generic score.
- United States, Hotels uses 261030 analyzed reviews across 2 platforms, 38 locality records, and 2307 supporting insight listings for Wi-Fi.
- Tripadvisor has the strongest complaint signal for Wi-Fi at 1.1%, compared with a measured average of 1.0% across platforms.
- Tripadvisor has the strongest praise signal for Wi-Fi at 2.1%, compared with a measured average of 1.6% across platforms.
How reliable is this signal?
Check how much evidence is available and when it was last updated before relying on the finding.
Reviews analyzed
261,030
Collected reviews: 15,164,266 · Analysis coverage: 1.7%
Platforms covered
2
Last update
September 15, 2026
Reports behind this finding
Open the source reports behind this topic to check the platform metrics and surrounding analysis.
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Keep exploring
Compare this finding with another topic or a broader market.
Compare another market
This page covers Hotels in United States. Compare regions and cities to see where the pattern is strongest.
Look at a narrower market
See how Wi-Fi changes across a more specific category or region.
California, United States, Hotels
Florida, United States, Hotels
Georgia, United States, Hotels
Massachusetts, United States, Hotels
Missouri, United States, Hotels
Nevada, United States, Hotels
New York, United States, Hotels
Pennsylvania, United States, Hotels
Texas, United States, Hotels
Washington, United States, Hotels
Other themes in this market
Compare other themes in United States, Hotels to see whether this finding stands alone or belongs to a wider pattern.
Where to go next
Compare the broader market or return to the topic library.