What does Reviato analyze?

Public reviews and private feedback, including sentiment, aspects, trends, and repeated language.

Why include private feedback?

They contain recoverable feedback and customer details public platforms often hide.

Is this just reporting?

No. The goal is manager action and recovery, not charts alone.

Can it support multi-location teams?

Yes. Teams can compare feedback across locations with the same lens.

Solutions

Analyze public reviews and private feedback together

See what customers publish publicly and what they tell you privately in one operating view for reputation and recovery.

Give managers one place to understand reputation signals, private recovery signals, and recurring customer themes.

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Workflow preview

Review analytics in Reviato

Review public comments, private feedback, and manager-ready themes without blending different signals into one vague view.

Capture

Public reviews become searchable evidence

Review text, source, rating, and date stay visible so managers can verify the theme.

Interpret

Repeated themes become operating categories

Aspect analysis groups related feedback into experience areas the team can own.

Act

Private feedback keeps recovery context close

Low private feedback can carry follow-up details that public review dashboards do not have.

What review analytics is for

Review analytics connects two feedback worlds: public review platforms and private feedback collected by the business.

What managers can act on

Reputation risk

Identify public themes already shaping customer decisions.

Recoverable issue

Find private feedback with contact details and consent.

Operational priority

Use repeated themes to choose what managers should fix next.

How the workflow runs in Reviato

Start with public review pressure

Use Google, Tripadvisor, Booking.com, Airbnb, or other connected public sources to see what future customers already read before they book.

Add private recovery context

Compare public themes with private feedback that can include contact details, consent, and recovery status.

Convert the repeated theme into work

Turn the recurring issue into a manager-owned fix instead of leaving it as a dashboard trend.

What review analytics should not hide

Review analytics should keep public reputation signals separate from private feedback that includes customer context and consent. Managers need to know which source created the signal, whether the issue can still be recovered, and whether the same theme appears across more than one feedback channel.