What is review analytics in hospitality?

It's the practice of turning raw reviews into themes, sentiment, and trends you can act on.

Which platforms does Reviato support for review aggregation?

Airbnb, Booking.com, Google Maps, TripAdvisor, and Facebook. Analyze everything in one place.

Does Reviato show sentiment per review or only overall sentiment?

Both. You see sentiment on each review, plus how sentiment moves over time.

What aspects can Reviato analyze?

Service, location, value, cleanliness, with sentiment highlights so you know what drove the score.

We already read every review. Why do we need this?

Reading finds individual issues. Analytics finds repeating patterns, when they started, and whether they're improving.

We're too busy. What's the minimum weekly routine?

Spend 15 minutes once a week. Check trend changes, scan top complaints, pick one fix.

How does multi-location comparison work?

Filter by location and compare trends side by side. See which site is drifting.

Can we search reviews for specific issues?

Yes. Search and filter by text, rating, date range, platform, and location.

Do you do reply management or auto-responses?

No. This page is about analytics, trends, and discovery, not messaging or reply automation.

Solutions

Review Analytics Software for Hospitality (Themes, Sentiment, Trends)

A small set of features that surface what is easy to miss in reviews, aspects, sentiment, and trends.

How to use this page

Use this page as a practical reference, then apply the ideas to your own operation and constraints.

Focus on one actionable change at a time and measure outcomes before moving to the next change.

Key Highlights

Multi-platform aggregation: Connect Airbnb, Booking.com, Google Maps, TripAdvisor, and Facebook. View reviews together.
Sentiment analysis: See sentiment per review so you can scan faster. Track sentiment changes over time.
Aspect analysis: Get aspect signals that map to operations, service, location, value, cleanliness.
Trend tracking: Watch how ratings move over time. See when topics shift and which themes are rising.
Search & filtering: Find what matters without scrolling. Search by keyword, narrow by rating, date, and source.
Review highlights: Highlighted phrases that carry sentiment. Cut scanning time and reduce misreads.

How teams use it weekly

Pick a regular time

Like Monday morning. Keep it short and repeatable.

Check trend changes

Rating movement, sentiment shifts, and top themes from the past week.

Read five to 10 examples

From the biggest negative theme. Choose one fix your team can do this week.

Re-check next week

See if mentions drop. Connect operational changes to guest feedback.

Examples

Cleanliness trend dips

Filter to the last month and read the highlights.

Platform mismatch

Compare Google Maps to TripAdvisor for the same location.

Week-over-week change

Track whether a fix moved sentiment in the next week.

The problem, reviews are everywhere, but patterns get missed

You can read every review and still miss what matters. The hardest part is spotting patterns over time.

A "slow service" complaint today is noise. The same complaint all month is a signal.

What it is not

Reviato is not a shared inbox for replying to reviews, a messaging platform, or a listings manager.

What you will see

Review inbox

A single view of reviews across platforms.

Aspect breakdown

Aspect trends with the phrases behind them.

Trend chart

Ratings and sentiment movement over time.

Frequently Asked Questions

Aspect analysis

Group feedback into operational themes.

Sentiment analysis

Track positive and negative tone shifts.

Trend tracking

Watch changes over time by week.

Review highlights

See the phrases behind each score.

Turn scattered reviews into weekly actions

See themes, sentiment, and trend shifts. Fix what's actually repeating.

See Pricing See Sample Insights

✓ 14-day free trial

✓ No charges during trial

✓ Guided setup