Platforms

Google reviews, appraisals, recovery, and sharing

Analyze public Google reviews alongside private appraisals, consented customer follow-up, manager recovery, and customer-controlled sharing on Google.

Public reviews show reputation. Private appraisals capture customer details, consents, recovery needs, and sharing intent.

Public reviews Private appraisals Manager resolution Consented campaigns

Platform preview

From Google review themes to customer-level action

Analyze public reviews, collect private appraisal details and consents, resolve issues with the manager, and help positive customers post on Google when they choose.

Google review analysis with recurring themes and sentiment

Google review analysis with recurring themes and sentiment

Platform view

Public Google themes become operating signals

Track the recurring service, value, cleanliness, and experience issues future customers already see.

Private appraisal form with customer details and consent

Private appraisal form with customer details and consent

Signal

Private appraisals capture details and consents

Collect the rating, written context, contact details, follow-up consent, and marketing consent public Google reviews usually do not give you. Low ratings can route the customer to the manager, and consented details can support follow-up campaigns.

Customer-controlled review sharing step for Google

Customer-controlled review sharing step for Google

Next step

Positive appraisals can be copied to Google

When the customer chooses, Reviato can provide review copy and a Google link so they can post their own review online.

The gap

Why Google alone is not enough

Google reviews shape local trust, but they rarely give operators the customer relationship behind the feedback.

Reviato adds the missing private layer: appraisals can capture the customer's rating, written context, contact details, follow-up consent, and marketing consent. Negative feedback can go straight to the manager for resolution. Consented customer details can support follow-up and campaigns. Positive feedback can become copy the customer chooses to post on Google.

The action

What your team can do next

Spot public reputation risk

Identify repeated Google themes that future customers already see.

Recover private issues

Route unhappy appraisals to the manager when the customer wants direct contact.

Build consented customer lists

Use appraisal details for follow-up, promotions, and announcements when the customer gives the right consent.

Grow public proof

Give positive customers copy they can choose to post on Google.

Frequently asked questions

Related pages

Related pages

Related pages that extend the same workflow or buyer decision.

Connect Google reviews to private recovery and customer follow-up

Analyze public and private feedback, resolve issues through the manager, capture consented customer data, and give positive customers copy they can choose to post on Google.

  • Public Google review analysis
  • Private appraisal details and consents
  • Manager resolution, campaigns, and optional sharing