Features
Track whether customer feedback is improving
Compare feedback over time across public reviews and private feedback so teams can see whether fixes are working.
Give managers a repeatable weekly view of what is getting better, what is slipping, and whether the last fix changed the signal.
Product preview
Ratings and topics move on separate charts
Use the location chart for rating movement. Use a topic chart when one part of the stay needs a closer look.
What trend tracking is for
Trend tracking is the habit of asking whether last week's fix changed the feedback. The location overview has a ratings chart with every connected platform on one plot. Topic screens plot mention movement for one part of the stay.
Private notes can move before public ratings do. Use that earlier queue when you need to know if a complaint is still arriving.
Trends do not name the operational cause. They show whether the rating or the theme is rising, falling, or stuck.
What managers can act on
Improving theme
Reinforce the operating change that created better feedback.
Worsening theme
Escalate the issue before it becomes a public-rating problem.
Private signal
Use private feedback to catch trends customers may not publish publicly.
Frequently asked questions
Track whether customer feedback is improving
Give managers a repeatable weekly view of what is getting better, what is slipping, and whether the last fix changed the signal.
- Rating movement
- Sentiment movement
- Topic movement