Workflow
Trend views show movement over time
Managers can see whether ratings, topics, or sentiment are improving or slipping.
Features
Track whether customer feedback is improving
Compare feedback over time across public reviews and private feedback so teams can see whether fixes are working.
Give managers a repeatable weekly view of what is getting better, what is slipping, and whether the last fix changed the signal.
Product preview
Trends keep public and private signals readable
Use public review trends for reputation movement and private feedback trends for early recovery signals.
Evidence
Public review evidence remains inspectable
Filter public reviews by platform and date when a trend needs source-level checking.
Outcome
Private feedback can surface earlier signals
Appraisals keep low private feedback and follow-up context visible before an issue becomes a public review pattern.
What trend tracking is for
Trend tracking shows whether customer feedback is changing. It helps teams know if a fix actually reduced complaints or if a reputation risk is still growing.
What managers can act on
Improving theme
Reinforce the operating change that created better feedback.
Worsening theme
Escalate the issue before it becomes a public-rating problem.
Private signal
Use private feedback to catch trends customers may not publish publicly.
Frequently asked questions
Track whether customer feedback is improving
Give managers a repeatable weekly view of what is getting better, what is slipping, and whether the last fix changed the signal.
- Rating movement
- Sentiment movement
- Topic movement