What is restaurant review analytics?

It's the process of turning reviews into operational signals, recurring themes, aspect sentiment, and trend shifts, so you can fix what's actually repeating.

Which review platforms does Reviato support for restaurants?

Reviato aggregates restaurant reviews from Google Maps, TripAdvisor, and Facebook.

We already read our reviews. What does analytics add?

Reading catches individual stories. Analytics catches patterns, when they started, whether they are rising, and which aspect they are tied to.

Does Reviato reply to reviews or send review requests?

No. This page is strictly about analytics, aggregation, aspects, sentiment, trends, search and filtering, and highlighted phrases.

What restaurant aspects can we track?

Common aspects include service, food, value, cleanliness, and atmosphere. Plus delivery/takeaway aspects if applicable.

How does sentiment analysis work here?

You get sentiment per review so scanning is faster, plus sentiment trends so you can spot drift early.

How do we validate whether an issue is real or just a one-off?

Use search and filters, pull the last 30 to 90 days, narrow to one to three star reviews, look at the highlighted phrases.

Can we compare performance across locations?

Yes. Filter by location and compare trends to see whether the issue is local or systemic.

What does a "15-minute weekly workflow" actually look like?

Check trend changes, identify the top negative theme, read a small sample of highlighted phrases, pick one fix.

Can we export data for reporting?

Yes. Use CSV export to share with an owner, manager, or consultant.

Solutions

Restaurant Review Analytics Software

Turn Google Maps, TripAdvisor, and Facebook reviews into actionable ops signals. Track restaurant aspects with sentiment, trends, and search.

How to use this page

Use this page as a practical reference, then apply the ideas to your own operation and constraints.

Focus on one actionable change at a time and measure outcomes before moving to the next change.

Key Highlights

Restaurant aspects: Track service, food, value, cleanliness, atmosphere, the levers guests notice and write about.
Sentiment highlights: See complaint phrases in context without reading every review.
Trends over time: Track rating movement, aspect sentiment, and topic shifts. Know if it's getting better or worse.
Search & filter: Filter by "slow", "cold", "overpriced", by star rating, date range, platform, and location.
Cross-platform: Google Maps, TripAdvisor, Facebook, analyze them together instead of hopping between dashboards.
CSV export: Clean snapshots for owners, weekly ops meetings, consultants, and before/after comparisons.

Examples

Wait time spikes on weekends

Filter to weekend reviews and compare to weekdays.

Delivery errors rising

Narrow to delivery mentions and track trend shifts.

Cleanliness concerns after staffing change

Check the time window after the shift change.

What restaurants miss when they "just read reviews"

Reading reviews feels responsible. It's also a trap.

You remember the loudest review, not the most frequent issue. You react to yesterday's mood, not the last 90 days. You can't tell if a fix worked because you're not tracking trend changes. You end up debating anecdotes instead of checking patterns.

Common restaurant themes

Wait time

Slow service, long ticket times, front-of-house pacing.

Rude staff

Tone at the host stand, server attitude, manager response.

Cold food

Food temperature, timing between courses, hot pass issues.

Cleanliness

Tables, restrooms, floors, and kitchen visibility.

Noise

Music volume, crowd noise, seating layout.

Value

Price to portion size, extras, and perceived fairness.

Delivery errors

Missing items, late delivery, packaging issues.

What it is not

Reviato is not a shared inbox for replying to reviews, a messaging platform, or a listings manager.

What you will see

Review inbox

A single stream of restaurant reviews.

Aspect breakdown

Service, food, value, cleanliness, and atmosphere.

Trend chart

Rating and sentiment movement by week.

Weekly manager workflow (15 minutes)

Open the last 30 days

Or 90 if you're lower volume. Check the trend view, rating movement and biggest aspect shifts.

Pick one problem to investigate

The top negative theme. Validate it with search and filters (one to three star, recent, platform).

Read eight to 12 examples

Use highlights to spot the real cause. Choose one fix for the floor and one thing to monitor next week.

Turn reviews into a weekly ops routine

Track the aspects that matter in restaurants, watch trends, and validate patterns fast.

See Pricing See Sample Insights

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