Platforms

Compare public platforms with private feedback

Bring supported public review sources into one analysis view, then use private feedback context when the team needs recovery details.

Compare supported public review sources, then bring in private feedback when the team needs recovery context.

Platform preview

Public platform comparison plus private recovery context

The public review screen shows cross-source patterns. Private feedback screens show the customer-level context needed for recovery work.

Multi-platform review analysis screen with public review sources.

Multi-platform review analysis screen with public review sources.

Platform view

Public platforms are compared in one review view

Google, Tripadvisor, Booking, and Airbnb reviews can be reviewed together as public reputation evidence.

Private feedback form with customer details and consent.

Private feedback form with customer details and consent.

Signal

Private feedback captures direct customer context

Use private feedback forms for details, contact fields, and consent when customers choose to provide them.

Private feedback inbox for recovery triage.

Private feedback inbox for recovery triage.

Next step

Recovery work stays manager-owned

The appraisals inbox keeps low private feedback, status, and follow-up context visible to the team.

What multi-platform aggregation is for

Multi-platform aggregation connects public review sources so operators can compare reputation signals without opening each platform separately. Private feedback remains a separate recovery layer for customer context that public reviews usually do not provide.

What the team can act on

Source difference

See whether Google, Tripadvisor, Booking, Airbnb, or feedback tell a different story.

Reputation risk

Prioritize public themes already visible to future customers.

Recoverable customer

Use private feedback context when follow-up is possible.

Need a system handoff?

Start with the trigger

Identify the stay, meal, visit, checkout, or service event that should request private feedback.

Preserve consent context

Keep contact and consent details attached to the private feedback record when customers provide them.

Discuss the handoff

Use the pricing or demo CTA to explain which system should send or receive feedback data.

Frequently asked questions

Compare public platforms with private feedback

Compare supported public review sources, then bring in private feedback when the team needs recovery context.

  • Supported platform analysis
  • Private feedback context
  • Cross-source comparison