Can each location have its own private feedback link?

Yes. Private feedback can be tied to the relevant property or location.

Can locations be compared?

Yes. Use the same sentiment, aspect, and trend lens across locations.

Why include public reviews?

They show the reputation customers already see for each location.

Why include private feedback?

They show recoverable issues and consented customer context.

Solutions

Compare feedback across locations with the same lens

Use Reviato to compare public reputation and private feedback signals across locations, teams, properties, or units.

Give every location the same feedback language while still seeing where each one needs a different fix.

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Workflow preview

Multi-location feedback in Reviato

Compare the group view, open location-level evidence, and turn outliers into manager-owned work.

Capture

Compare locations before choosing a fix

Group views help operators see which property needs attention first.

Interpret

Open the local review evidence

Location-level review search keeps source and guest language visible.

Act

Track whether the fix improves signal

Private feedback keeps the rating, status, and follow-up context visible when the outlier needs recovery work.

What multi-location feedback is for

Multi-location teams need more than a pile of reviews. They need comparable public and private signals across every operating unit.

What managers can act on

Outlier location

Find where sentiment or low private feedback is moving the wrong way.

Shared issue

Spot a theme repeated across locations before it becomes brand-wide.

Manager handoff

Give each manager the evidence tied to their own location.

How the workflow runs across locations

Compare locations with one feedback model

Use the same sentiment, aspect, and trend language across every property so teams are not comparing incompatible reports.

Open the outlier before assigning work

Drill into the location, source, review text, and private feedback that created the gap.

Share fixes when the pattern repeats

When the same theme appears in several locations, turn one local fix into a repeatable playbook.

What multi-location reporting should not flatten

A group view is useful only when it preserves local context. Each location still needs its own source mix, review text, private feedback status, and manager owner. Otherwise the team sees a ranking without knowing what to fix.

Frequently asked questions

Review analytics

Analyze the feedback behind each comparison.

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Trend tracking

Measure whether location fixes are working.

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