What is multi-location review analytics?

It's the ability to compare locations using the same lens, themes, aspect sentiment, and trend direction, so you can spot where performance is drifting and why.

What does Reviato actually compare across locations?

Themes and their movement over time. You can compare rating movement, sentiment changes, and aspect-level shifts per location.

Which filters matter most for location benchmarking?

Location, platform, date range, rating band, and keyword search. Those filters let you isolate the same slice of feedback across each site.

How do we avoid "platform bias" when comparing locations?

Compare like with like, same platform, same timeframe, same rating band. Then expand to an all-platform view.

Can we see trends per location, not just a combined view?

Yes. Trend tracking is available per location so you can see whether a site is improving, flat, or drifting.

How does aspect analysis help with multi-location decisions?

It turns vague feedback into operational buckets and shows which aspect is moving negative at which location.

What does team collaboration mean here?

You can invite team members so managers and operators see the same insights.

Do you support strict RBAC, ticketing, or task assignment?

No. Reviato focuses on analysis and visibility. It doesn't route tasks or create tickets.

Can we export reports for owners or franchise leadership?

Yes. CSV export is useful for weekly or monthly reporting, board packs, and before vs after change logs.

Is there a plan limit on number of locations?

Depending on plan, limits may apply. Growth supports up to five businesses or locations per team.

Solutions

Multi-Location Review Analytics

Compare locations by themes and trend direction, not vibes. Aggregate reviews, filter by location, platform, date, and rating, and export CSVs.

How to use this page

Use this page as a practical reference, then apply the ideas to your own operation and constraints.

Focus on one actionable change at a time and measure outcomes before moving to the next change.

Key Highlights

Benchmark by themes: Compare locations using themes, aspect sentiment, and trend direction, not just averages.
Cross-platform aggregation: Bring reviews from multiple platforms into one system so comparison is possible.
Location-level filters: Same location set, same platform, same date range, same rating band, fair comparisons.
Trends per location: Track rating movement, topic shifts, and sentiment changes per location over time.
CSV export: Monthly location scorecards, top themes summaries, before/after comparisons.
Team collaboration: Invite team members so managers and operators see the same insights.

Benchmark locations by themes and trend direction

Averages hide problems. Location-level analytics surfaces one location slipping while the group average looks stable, a theme rising before it becomes a reputation problem, and differences by platform that can change what you do next.

A practical benchmark is simple: pick a timeframe (30/60/90 days) and compare locations using the same slice of reviews.

Multi-location examples

Location A "service" sentiment declining

Filter to Location A, last 60 days. Compare vs Location C. Scan highlights on low-star reviews. Prioritize a staffing or pacing fix.

Location B "cleanliness" complaints spiking

Filter to Location B + last 30 days. Compare platform by platform. Read a sample of highlights to learn what "cleanliness" means here.

Which fix comes first and why

Spike issues first (they indicate a recent break). Then slow drift issues (they indicate a systemic mismatch).

What it is not

Reviato is not a shared inbox for replying to reviews, a messaging platform, or a listings manager.

What you will see

Location filters

Compare locations in the same date range and platform.

Aspect comparison

Top negative aspects by location.

Trend deltas

Month-over-month rating and sentiment shifts.

Comparison workflow

Compare top negative aspect by location

See which location owns the worst-performing aspect this month.

Track trend deltas month over month

Review month-over-month movement for rating and sentiment.

Compare locations with the same lens

Benchmark by themes and trend direction, not vibes.

See Pricing See Sample Insights

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