What data does the feedback form capture?

Exactly three things, a star rating, written feedback, and optional contact details. Contact is only collected when the guest explicitly opts in.

What do you mean by "appraisals"?

Appraisals are private feedback submissions you collect directly, separate from public review platforms.

How does consent gating work for contact details?

The form only treats contact details as usable if the guest actively consents to being contacted. No consent, no outreach.

Can guests submit feedback without leaving contact info?

Yes. Rating + text are enough. Contact details are optional.

Do you send messages to guests automatically?

No. This page is about collecting and managing feedback, alerts, filtering, bulk status, and exports. It does not include messaging automation.

How do low-rating alerts work?

When a low rating comes in, Reviato can notify your team by email so you can review it quickly.

What can we search and filter by?

Rating, date range, free-text query, and contact fields (when consented).

What are "resolved" and "follow-up" statuses?

Simple internal statuses you apply to feedback items to track what you've handled versus what still needs attention.

Can we export the data?

Yes. You can export appraisals to CSV for reporting, audits, or sharing with an owner without screenshots.

How does draft saving work?

If a guest starts a form and leaves, the draft can be resumed via a signed link that expires after 24 hours.

Solutions

Customer Feedback Forms for Hospitality (Appraisals)

Capture private guest feedback (stars + text + optional contact) before it becomes a public review. Includes consent gating, low-rating alerts, export.

How to use this page

Use this page as a practical reference, then apply the ideas to your own operation and constraints.

Focus on one actionable change at a time and measure outcomes before moving to the next change.

Key Highlights

Stars + text + contact: Collect a star rating, written feedback, and optional contact details, no long surveys.
Consent gating: Contact details are only retained when the guest explicitly opts in. No consent, no outreach.
Low-rating alerts: Get email notifications when a low rating arrives so you can review it while context is fresh.
Search & filter: Filter by rating, date range, keyword, and contact fields to find recurring issues fast.
Bulk status updates: Mark items as follow-up or resolved in bulk. Keep it simple, it's an ops list, not a CRM.
CSV export: Export to CSV for weekly ops reviews, owner reporting, audits, and sharing with consultants.

Examples

Low rating after a busy shift

Review the text, follow up if consented, and mark resolved.

Repeat comment about check-in

Filter to the last month and see if one location is driving it.

Feedback after a QR scan

Compare QR submissions with email submissions for tone.

How appraisals work

Public submission

Guests submit a star rating, written feedback, and optional contact details. No extra friction.

Consent rules

Contact details are handled with a hard boundary, if the guest does not consent, contact fields are not retained for outreach.

Draft saving

Guests can resume using a signed token link that expires after 24 hours.

Capture private feedback before it becomes a public review

Public reviews are the end of a story. Appraisals are the start, private feedback you can capture while the stay or meal is still recent.

Most guests don't write public reviews because they're bored. They write them when something felt off and nobody caught it. A feedback form helps you collect issues privately, early.

What it is not

Reviato is not a shared inbox for replying to reviews, a messaging platform, or a listings manager.

What you will see

Appraisal inbox

New feedback with rating, text, and optional contact details.

Aspect breakdown

Aspect themes that repeat in private feedback.

Trend chart

Low-rating trends over time by location.

Start capturing feedback early

Collect issues privately before they become public reviews.

See Pricing See Sample Insights

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