Customer Feedback Forms for Hospitality (Appraisals)
Capture private guest feedback (stars + text + optional contact) before it turns into a public review. Built-in consent gating, low-rating email alerts, search, bulk status updates, and CSV export.
Key Highlights
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Stars + text + contact
- Collect a star rating, written feedback, and optional contact details—no long surveys.
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Consent gating
- Contact details are only retained when the guest explicitly opts in. No consent, no outreach.
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Low-rating alerts
- Get email notifications when a low rating arrives so you can review it while context is fresh.
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Search & filter
- Filter by rating, date range, keyword, and contact fields to find recurring issues fast.
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Bulk status updates
- Mark items as follow-up or resolved in bulk. Keep it simple—it's an ops list, not a CRM.
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CSV export
- Export to CSV for weekly ops reviews, owner reporting, audits, and sharing with consultants.
How appraisals work
Public submission
Guests submit a star rating, written feedback, and optional contact details. No extra friction.
Consent rules
Contact details are handled with a hard boundary—if the guest doesn't consent, contact fields are not retained for outreach.
Draft saving
Guests can resume using a signed token link that expires after 24 hours.
Capture private feedback before it becomes a public review
Public reviews are the end of a story. Appraisals are the start—private feedback you can capture while the stay (or meal) is still recent.
Most guests don't write public reviews because they're bored. They write them when something felt off and nobody caught it. A feedback form helps you collect issues privately, early.
Frequently Asked Questions
Related Pages
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Unify Airbnb, Booking.com, Google Maps, TripAdvisor, and Facebook reviews. Track sentiment, aspects, and trends over time, then act on what changed this week.
QR Code Feedback Forms for Restaurants & Hotels
Put a QR code where guests already pause—tables, front desk, rooms, receipts. Reviato generates QR codes for public feedback forms (appraisals) with consent-managed optional contact, low-rating email alerts, and simple export.
Start capturing feedback early
Collect issues privately before they become public reviews.