Capture
See the workflow in the product
Turn anonymous moments into contactable feedback records your team can recover from and learn from.
Solutions
Collect private feedback with customer details and consent
Use Reviato forms to capture private feedback before it becomes public, including optional contact details, follow-up consent, and marketing consent.
Turn anonymous moments into contactable feedback records your team can recover from and learn from.
Workflow preview
Collect private feedback with customer details and consent in Reviato
See the product views that connect guest feedback to the next team action.
What customer feedback forms are for
Reviato forms collect private feedback: rating, written context, optional customer details, and consent. That makes feedback actionable instead of almost anonymous.
What managers can act on
Recover unhappy customers
Low ratings can alert the manager while the experience is still fresh.
Build consented lists
Marketing consent can support promotions, announcements, and customer campaigns.
Compare with public reviews
Analyze private feedback beside public reputation signals.
Need a system handoff?
Start with the trigger
Identify the stay, meal, visit, service, receipt, or checkout event that should request private feedback.
Preserve consent context
Keep contact and consent details attached to private feedback records when customers provide them.
Discuss the handoff
Use the pricing or demo CTA to explain which system should send or receive feedback data.
Frequently asked questions
Related pages
Related pages
Collect private feedback with customer details and consent
Turn anonymous moments into contactable feedback records your team can recover from and learn from.
- Private feedback records
- Contact and consent capture
- Low-rating recovery