System

Reviato / The guest perspective

Listen to
your guests.

See what needs attention.

Hear directly from guests. Keep follow-up visible. Read the patterns in public reviews.

Explore the demo Start your 14-day trial
4.7 / 5

Working demo · synthetic data

A warm welcome at check-in. The room was fine. We would have liked clearer breakfast times.

The rating is only part of it.

01

Private feedback

A direct line.
Not a dead end.

A guest leaves a rating and their own words. Your team sees the comment, consent and follow-up status together.

Try both sides of the conversation

01 / The guest

Demo boutique hotel

Tell us about your visit

Your feedback helps our team understand your experience.

Tap or drag.

4.7/5
PoorExcellent

The room, check-in, or the staff.

Your details

Optional.

You may contact me about this feedback.
You may send me offers and updates.

These are separate choices. Neither is required to share feedback.

Private feedback preview. Nothing is sent.

Submit a sample response. It appears in the inbox alongside it.

02 / Your team

Private inbox 4

Synthetic data

PF-204 · Today, 09:42

4.7 / 5

Alex Rivera

“A warm welcome at check-in. The room was fine. We would have liked clearer breakfast times.”
Follow-up
Not given
Offers & updates
Not given

Contact is optional. Follow-up and marketing consent stay separate.

Try the sample. Nothing is sent or saved outside this page.

From the guest form to resolution
02

Public review analysis

Many voices.
A clearer picture.

Look beyond the average. Open a topic and read what individual guests actually described, with the review source and date in view.

The guest perspective

Working demo · synthetic data
Airbnb 2/5

RV-019 · 17 Aug 2026

Demo city apartment

Original words · synthetic example

The kitchen was not clean when we checked in.

Topics · Cleanliness

A guest account of a visit does not establish a cause.

No sign-up. No real guest data.
Explore public review search
03

Highlights & trends

Read the week.
Keep perspective.

Compare the selected period, follow a topic and keep the source evidence close to every summary.

What guests mention

Working demo · synthetic data

Topics, with the evidence attached.

Service 1 Cleanliness 1 Room 1 Noise 1
Explore all 13 review topics
  • Location No sample mentions
  • Value No sample mentions
  • Food No sample mentions
  • Atmosphere No sample mentions
  • Wait Time 1
  • Breakfast 1
  • Amenities No sample mentions
  • Wi-Fi 1
  • Maintenance No sample mentions

The guest perspective

Sample brief

Wait Time

Arrivals deserve a closer look.

1

sample mentions in this period

RV-003 · Tripadvisor

We waited at reception and were unsure when our room would be ready.
Evidence, not a diagnosis Read the sample evidence
These sample counts describe mentions, not causes. Read the individual comments before deciding what to change. Inspect source records
Explore trends

The next useful thing

More to understand.
Less to navigate.

A few useful answers

Clear before
you begin.

What does Reviato do?

Reviato collects private guest feedback and helps teams explore recurring themes in public reviews.

Does the guest need to leave contact details?

No. Contact details are optional. Permission for follow-up and offers are separate choices.

Does Reviato post reviews for the guest?

No. Guests decide whether to write a public review. Nothing in this demo posts or sends a message.

Is this showing real business results?

No. The product demos use synthetic records. Reading previews identify their published Reviato sources separately.

Start with one location

Hear the guest.
Keep the context.

Start your 14-day trial Try the sample

Try the sample without an account. Nothing is sent.