Maintenance review insights for Ontario, Canada

$1700 for wall views & broken lights Location was great, rooms were clean, hotel was nice and clean. The smoke alarm in my room began beeping in the late evening, so I called the front desk, they promptly had someone come up to change the battery. The next morning, the lights in the bathroom wouldn’t work. Called concierge, they said they would send someone up. I waited 30 minutes and no body came. I had an event to get to that morning so I began getting myself ready in the dark. Tried messing with the lights again and they worked. Called concierge to let them know it was working again and they told me “yeah they turned it back on, no one is coming up”. ‘Ummm, that information would have been helpful 30 minutes ago’ I think to myself. Views. My view was of some dead plants and a wall. All of these things wouldn’t have felt so bad if my stay didn’t cost nearly $1700 for 2 nights! Wouldn’t stay here again.

$250 cash deposit required because of debit card My company paid for 3 nights in advance and when I showed up, I was asked for $250 deposit (why?, I asked - you cant even bill anything to your room?). I only had my debit card as the room was prepaid, and then I was told they could not bill the debit card for the deposit. So they sent me out on the streets at 12:30 am to get $250 cash out of an ATM machine. This was immediate "3 strikes and you're out for me". I did stay here for my purchased three days but won't return. It's too bad this ruined it for me - even though the room is as small as a dog kennel, the shoddy workmanship on the floors, and there is no real TV ("Smart TV" means "no TV except what you can find to stream on our slow 802.11g wifi network being shared by 20 people"), I was prepared to say the Manager was super-nice, and my meeting was at TSK, and you couldn't find a closer location (though the Chelsea is one block further and has no such debit card nonsense). But the cash deposit thing forever poisoned me on the place.If you do stay here, try the bubble-tea place across the street - they have really good Korean food cheap.

12 Hour Nightmare at Le Germain! What an exciting night! Blue Jays home opener! While at the game I received a phone call from the hotel that the valet had done some damage to my car- not sure why they would call someone and try to have a conversation while 50k people are screaming but it what it is. Guess they’re going to fix it… wonder what it does to the value of my Model S P100D. The following morning was trying to get some work done. Called for room service around 9:30 am after no answer for the voicemail asking me to leave my room number and they would call me back. At 10:15 still no call back so I redial. This time its answered and I was told it would be 90 min wait. That’s 2 hr and 15 min for eggs. Guess they’re some special eggs. Maybe I should have waited. I quickly shower and run out for food. Luck has it I find a subway (not joking) and they made me some eggs in 30 seconds and sent me on my way back. When I returned I asked the front desk for my car keys as I did not want them touching my car again. While I was there I let the person at the front know what went on with breakfast. Got my key then went upstairs to finish some work. Went back down to check out and I believe the manager called me up as apposed to the woman who helped me this morning. The front desk person went on to explain that she had talked to the kitchen manager regarding my frustration with the magic eggs. Had to stop her as I could t understand the point. “She overheard the conversation and then called the kitchen for an explanation “ , fantastic. Did you then call me? Nope Unfortunate but won’t be staying there again ; was so convenient, but seriously could they have done anything to help me? What a miserable 12 hours. Thank you - was a blast. (Sarcasm) PS - do not valet your car here!!!!

Luxury Prices for a 1970s Motel if You’re on the 13th Floor & Below I booked this hotel on Expedia, for a supposedly “luxury” hotel, you should be VERY aware that not all of the hotel is luxury. When you walk into the lobby, you get the luxury experience, but if you get stuck in a room in the north tower up to the 13th floor, you get a 1970s grimy dive room. Our 2-bedroom suite, was a not really 2 bedrooms. It was a bed in the front, a bathroom (with a WINDOW) & sink/refrigerator hall, then another bed with sofa bad & coffee table. The whole room felt grimy, there was a dead bug in one of the framed pictures, and the shower seemed gross enough that my partner who will not go a day without showering, refused to use it. Then, the service was also lacking. I asked for a blanket for the sofa bed which had only a flat sheet around the mattress, and it took 2 calls and nearly an hour when I wanted to be asleep to get it. Upon giving the hotel feedback when they texted me after the stay, the only responses were “Some rooms haven’t been updated” and “Do you still need a blanket?” If you haven’t updated some rooms, you should have pictures of those rooms and price them accordingly because they are not the same value as renovated luxury rooms!

Review rating: 1.0

$1700 for wall views & broken lights Location was great, rooms were clean, hotel was nice and clean. The smoke alarm in my room began beeping in the late evening, so I called the front desk, they promptly had someone come up to change the battery. The next morning, the lights in the bathroom wouldn’t work. Called concierge, they said they would send someone up. I waited 30 minutes and no body came. I had an event to get to that morning so I began getting myself ready in the dark. Tried messing with the lights again and they worked. Called concierge to let them know it was working again and they told me “yeah they turned it back on, no one is coming up”. ‘Ummm, that information would have been helpful 30 minutes ago’ I think to myself. Views. My view was of some dead plants and a wall. All of these things wouldn’t have felt so bad if my stay didn’t cost nearly $1700 for 2 nights! Wouldn’t stay here again.

Signal: 0.0%

$250 cash deposit required because of debit card My company paid for 3 nights in advance and when I showed up, I was asked for $250 deposit (why?, I asked - you cant even bill anything to your room?). I only had my debit card as the room was prepaid, and then I was told they could not bill the debit card for the deposit. So they sent me out on the streets at 12:30 am to get $250 cash out of an ATM machine. This was immediate "3 strikes and you're out for me". I did stay here for my purchased three days but won't return. It's too bad this ruined it for me - even though the room is as small as a dog kennel, the shoddy workmanship on the floors, and there is no real TV ("Smart TV" means "no TV except what you can find to stream on our slow 802.11g wifi network being shared by 20 people"), I was prepared to say the Manager was super-nice, and my meeting was at TSK, and you couldn't find a closer location (though the Chelsea is one block further and has no such debit card nonsense). But the cash deposit thing forever poisoned me on the place.If you do stay here, try the bubble-tea place across the street - they have really good Korean food cheap.

Signal: 0.0%

12 Hour Nightmare at Le Germain! What an exciting night! Blue Jays home opener! While at the game I received a phone call from the hotel that the valet had done some damage to my car- not sure why they would call someone and try to have a conversation while 50k people are screaming but it what it is. Guess they’re going to fix it… wonder what it does to the value of my Model S P100D. The following morning was trying to get some work done. Called for room service around 9:30 am after no answer for the voicemail asking me to leave my room number and they would call me back. At 10:15 still no call back so I redial. This time its answered and I was told it would be 90 min wait. That’s 2 hr and 15 min for eggs. Guess they’re some special eggs. Maybe I should have waited. I quickly shower and run out for food. Luck has it I find a subway (not joking) and they made me some eggs in 30 seconds and sent me on my way back. When I returned I asked the front desk for my car keys as I did not want them touching my car again. While I was there I let the person at the front know what went on with breakfast. Got my key then went upstairs to finish some work. Went back down to check out and I believe the manager called me up as apposed to the woman who helped me this morning. The front desk person went on to explain that she had talked to the kitchen manager regarding my frustration with the magic eggs. Had to stop her as I could t understand the point. “She overheard the conversation and then called the kitchen for an explanation “ , fantastic. Did you then call me? Nope Unfortunate but won’t be staying there again ; was so convenient, but seriously could they have done anything to help me? What a miserable 12 hours. Thank you - was a blast. (Sarcasm) PS - do not valet your car here!!!!

Signal: 0.0%