Service review insights for Ontario, Canada

071125 Summerlicious dinner: upon entering on a hot day, no AC simply a small ceiling fan for the entire place in very slow run hardly feel the coolness at all... greeted by a white Caucasian wait staff who seemed a tad tactless. For the meals, opted for: APP ~ PEI mussels the mussels were pretty small; sauce was mediocre and an absolute skimping bread which I find stale my opinion... MAIN ~ lamb shank flavourful yet not the best- meat still a tad tough... DESSERT ~ lava cake just scooped a spoonful more so the ice cream... I have had better ones. DRINKS ~ Black Orchid at $12.95 hmm could've gone to a proper restaurant downtown... drank more glasses of water with ice ~ had to ask twice for it... restaurant was poorly utterly hot...

1. Phoned to make reservation and inquired about Happy Hour menu and requested reservation for the bar area to use Happy Hour menu- Was seated by hostess and given Happy Hour menus- Was then told -“no we do not have Happy Hour on Saturday” I explained that they took my reservation knowing I wanted this menu, they sat us with the menu and the online menu only stipulated 4-6pm- they should have honoured the menu 2. Asked us if we preferred flat or sparkling water- answered flat. Charged us 3.22 each for flat “distilled water” 3. Charged the designated driver for each club soda- no refills on soda water! Paid $10.50 for 3 small glasses of club soda. 4. Two guests ordered off fresh fish market- $44 for red snapper and served with one potato and some Horta - these guests left still hungry after very small portioned meals. The other two meals ordered were Crispy Halibut and Souvlaki, both on which could have used a few more potatoes. Overall portions are small here. 5. Desserts were $13-$15 and again small portions. 6. Was seated at the bar area for a menu we couldn’t even use- and the entire time we were there was only 2 tables filled so the atmosphere was dull and servers slow. If I had known about the menu not be offered I would have reserved the other side of restaurant that looked more interesting. 7. Be prepared not to see guests on other side of table as the lamp decor too tall and blocked the person at my diagonal of table.

$250 cash deposit required because of debit card My company paid for 3 nights in advance and when I showed up, I was asked for $250 deposit (why?, I asked - you cant even bill anything to your room?). I only had my debit card as the room was prepaid, and then I was told they could not bill the debit card for the deposit. So they sent me out on the streets at 12:30 am to get $250 cash out of an ATM machine. This was immediate "3 strikes and you're out for me". I did stay here for my purchased three days but won't return. It's too bad this ruined it for me - even though the room is as small as a dog kennel, the shoddy workmanship on the floors, and there is no real TV ("Smart TV" means "no TV except what you can find to stream on our slow 802.11g wifi network being shared by 20 people"), I was prepared to say the Manager was super-nice, and my meeting was at TSK, and you couldn't find a closer location (though the Chelsea is one block further and has no such debit card nonsense). But the cash deposit thing forever poisoned me on the place.If you do stay here, try the bubble-tea place across the street - they have really good Korean food cheap.

0 out of 5 The pictures they advertise must be stock photos because it does NOT look like the pictures. Also there is no pool, despite the website and trip sites saying it has one. The restaurant staff member looked annoyed that we were in there. And the shower smelled like smoke when we turned it on, and made the whole room smell like smoke.

10/10 Had a very short stay the night before heading off for vacation to shorten my commute to the airport. I have nothing but great things to say about this property and their staff! I had the pleasure of very quickly meeting the general manager, Jenn while she was at the front desk, and she was an absolute delight. She has an incredible team at this property and I would highly recommend staying here!

I had to share this. Staff from stacked was giving out little plastic to go containers of jam to kids during the Fort Erie Christmas Parade. Sticky, unhygenic, containers of jam...... WHO DOES THIS? What person in their right mind would let their kid eat that? Ridiclious!

Review rating: 1.0

Terrifying and unprofessional - don’t visit if you’re a Business Executive Booked 4 rooms, pre-paid under my name. St Regis Check-in refused to have a top customers check in even after I confirmed within Agoda immediately, even after I complied send out of the airplane a email confirmation… named all my customers, still refused , because I used another email address. Imagine, the booking ID is there, the booking confirmation is there and email confirmation and St Regis management refuses my customers to check-in. This is the most embarrassing Hotel and situation. I can only ask and warn you of this completely incapable and incompetent Management Team at the St Regis. Once and never again. No apology can make up for this Desaster.

Review rating: 1.0

071125 Summerlicious dinner: upon entering on a hot day, no AC simply a small ceiling fan for the entire place in very slow run hardly feel the coolness at all... greeted by a white Caucasian wait staff who seemed a tad tactless. For the meals, opted for: APP ~ PEI mussels the mussels were pretty small; sauce was mediocre and an absolute skimping bread which I find stale my opinion... MAIN ~ lamb shank flavourful yet not the best- meat still a tad tough... DESSERT ~ lava cake just scooped a spoonful more so the ice cream... I have had better ones. DRINKS ~ Black Orchid at $12.95 hmm could've gone to a proper restaurant downtown... drank more glasses of water with ice ~ had to ask twice for it... restaurant was poorly utterly hot...

Signal: 0.0%

1. Phoned to make reservation and inquired about Happy Hour menu and requested reservation for the bar area to use Happy Hour menu- Was seated by hostess and given Happy Hour menus- Was then told -“no we do not have Happy Hour on Saturday” I explained that they took my reservation knowing I wanted this menu, they sat us with the menu and the online menu only stipulated 4-6pm- they should have honoured the menu 2. Asked us if we preferred flat or sparkling water- answered flat. Charged us 3.22 each for flat “distilled water” 3. Charged the designated driver for each club soda- no refills on soda water! Paid $10.50 for 3 small glasses of club soda. 4. Two guests ordered off fresh fish market- $44 for red snapper and served with one potato and some Horta - these guests left still hungry after very small portioned meals. The other two meals ordered were Crispy Halibut and Souvlaki, both on which could have used a few more potatoes. Overall portions are small here. 5. Desserts were $13-$15 and again small portions. 6. Was seated at the bar area for a menu we couldn’t even use- and the entire time we were there was only 2 tables filled so the atmosphere was dull and servers slow. If I had known about the menu not be offered I would have reserved the other side of restaurant that looked more interesting. 7. Be prepared not to see guests on other side of table as the lamp decor too tall and blocked the person at my diagonal of table.

Signal: 0.0%

$250 cash deposit required because of debit card My company paid for 3 nights in advance and when I showed up, I was asked for $250 deposit (why?, I asked - you cant even bill anything to your room?). I only had my debit card as the room was prepaid, and then I was told they could not bill the debit card for the deposit. So they sent me out on the streets at 12:30 am to get $250 cash out of an ATM machine. This was immediate "3 strikes and you're out for me". I did stay here for my purchased three days but won't return. It's too bad this ruined it for me - even though the room is as small as a dog kennel, the shoddy workmanship on the floors, and there is no real TV ("Smart TV" means "no TV except what you can find to stream on our slow 802.11g wifi network being shared by 20 people"), I was prepared to say the Manager was super-nice, and my meeting was at TSK, and you couldn't find a closer location (though the Chelsea is one block further and has no such debit card nonsense). But the cash deposit thing forever poisoned me on the place.If you do stay here, try the bubble-tea place across the street - they have really good Korean food cheap.

Signal: 0.0%