Service review insights for Ontario, Canada

Google Maps

Complaint signal is 6.6%.

Praise signal is 42.6%.

Google Maps

Top complaints

• 5 star happy hour experience from Frank (aka Nicholas). Lobster Cobb and Bacon Scallops pictured. Both good. Even better at 30% off. Best spot for pregaming it at Scotiabank Arena. And you can postgame it too as happy hour starts again at 9pm. Valet parking and the underground path takes you right into the arena.Or just walk outside and enjoy a nice spliff or two on the way. Where it loses points is very mediocre main menu food. Like the beef wellington is tiny and has no flavor and is $100. Most of the main menu items are not as good as the Keg at double the price. Tiny portions. (0.1%)
• A group of us visited Gyugyuda downtown and ordered a few different dishes, mostly gyudon and katsudon. The food was decent and fairly priced for what you get, so no major complaints there. What took away from the experience, though, was the service. Our server seemed disengaged, no smile, no welcoming energy. While she did her part in taking and bringing our orders, the interaction felt cold and a bit dismissive. We understand everyone has off days, but a bit of warmth can really go a long way in making guests feel comfortable and valued especially in a dine-in setting. We weren’t able to try the curry options this time, but we might come back hopefully to a more inviting atmosphere. (0.1%)
• An overall disappointing experience. The service was subpar and the food was underwhelming. We were given no time to review the menu, our server expected us to have a decision for them a few minutes after sitting down. We also had to inquire about a dessert menu instead of being offered one and while we were still eating dessert, our server came to the table asking how’d we like to pay with the machine in hand. (0.1%)

Top praises

• 20oz ribeye was perfectly cooked on the inside, wish it was a bit more seared rather than grilled. The beef Wellington was a bit overwhelming trying to take a bite of everything but it was soo delicious. Caesar salad was too salty for my liking. Overall amazing dining experience, great service. (0.1%)
• A busy place for great Hakka & Cantonese cuisine, Stuffed To Fu, Chili Chicken, Braised Pork Belly, Spicy Shrimps! Very delicious and satisfying, a bit on the salty side, large servings suitable for groups, efficient service with helpful staff. (0.1%)
• A really nice oysterbar yet a full service menu. Cozy real seats in the bar - but regular seating available. Good selection of oysters and knowledgeable and efficient staff - yet very friendly. (0.1%)

Google Maps · Complaint quote

"I hold restaurants to a high standard, and tonight Black and Blue was disgusting. Our bartender was visibly unwell — coughing, blowing their nose, and not washing their hands between handling food and drinks. I raised this with the manager, who did remove the employee, and I acknowledge that. What I cannot overlook is everything that followed: zero follow-up, no acknowledgment, no apology — while the table beside us received warm, attentive service the entire time from the same gentlemen manager that removed the employee. A co-worker also appeared to be aware the employee was sick beforehand and chose to say nothing, which raises broader questions about the culture around health standards here. In hindsight, this is one of the worst experiences I have ever had at any hospitality concept."

Review rating: 1.0

Google Maps · Praise quote

"Got the winterlicious for the first try. Everything was very well cooked. It’s above expectations for a set meal. For the place, it was really busy even on weekdays, so a bit noisy. They also have a lot of cost effective menu selections. Will return for other choices for sure."

Review rating: 5.0

"5 star happy hour experience from Frank (aka Nicholas). Lobster Cobb and Bacon Scallops pictured. Both good. Even better at 30% off. Best spot for pregaming it at Scotiabank Arena. And you can postgame it too as happy hour starts again at 9pm. Valet parking and the underground path takes you right into the arena.Or just walk outside and enjoy a nice spliff or two on the way. Where it loses points is very mediocre main menu food. Like the beef wellington is tiny and has no flavor and is $100. Most of the main menu items are not as good as the Keg at double the price. Tiny portions."

Signal: 0.1%

"A group of us visited Gyugyuda downtown and ordered a few different dishes, mostly gyudon and katsudon. The food was decent and fairly priced for what you get, so no major complaints there. What took away from the experience, though, was the service. Our server seemed disengaged, no smile, no welcoming energy. While she did her part in taking and bringing our orders, the interaction felt cold and a bit dismissive. We understand everyone has off days, but a bit of warmth can really go a long way in making guests feel comfortable and valued especially in a dine-in setting. We weren’t able to try the curry options this time, but we might come back hopefully to a more inviting atmosphere."

Signal: 0.1%

"An overall disappointing experience. The service was subpar and the food was underwhelming. We were given no time to review the menu, our server expected us to have a decision for them a few minutes after sitting down. We also had to inquire about a dessert menu instead of being offered one and while we were still eating dessert, our server came to the table asking how’d we like to pay with the machine in hand."

Signal: 0.1%

"20oz ribeye was perfectly cooked on the inside, wish it was a bit more seared rather than grilled. The beef Wellington was a bit overwhelming trying to take a bite of everything but it was soo delicious. Caesar salad was too salty for my liking. Overall amazing dining experience, great service."

Signal: 0.1%

"A busy place for great Hakka & Cantonese cuisine, Stuffed To Fu, Chili Chicken, Braised Pork Belly, Spicy Shrimps! Very delicious and satisfying, a bit on the salty side, large servings suitable for groups, efficient service with helpful staff."

Signal: 0.1%

"A really nice oysterbar yet a full service menu. Cozy real seats in the bar - but regular seating available. Good selection of oysters and knowledgeable and efficient staff - yet very friendly."

Signal: 0.1%

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