Maintenance review insights for Florida, United States

If you ever been to jail or military then this will bring back memories NOT TRULY A HOSTEL more like a flop house in the 80s not cooking areas not even outside but it is a safe-ish enough environment 25$ for a bunk bed and that's pretty much it check your sheets and pillow case mine had the last girls chap stick in the pillow case 🫣

1/5 A Masterclass in How NOT to Run a Hote As a loyal Marriott family, my father is a Lifetime Platinum Elite member and I hold Gold status myself. We have never experienced anything close to what this property put us through. This stay didn’t just fall short of Marriott standards; it actively damaged our trust in the brand entirely. Check-In: A Bureaucratic Nightmare Before I even made it to my room, I was refused check-in. Despite calling ahead to add my name to my father’s reservation, staff had mistakenly added his name twice and left mine off. I stood at the desk, same last name as the reservation, my card on file, and was still turned away. What should have been a two-minute fix became a prolonged back-and-forth that required me to call my father, who was actively working, just to sort out a hotel’s internal error. The Room: Unsanitary and Unchecked When I finally got upstairs, I found the bathroom shower curtain covered in someone else’s beard hair. I was rushing to a wedding and had no time to wait for housekeeping, so I cleaned it myself. A guest should never have to do that. It was a clear sign that this room had not been properly inspected or turned over. Digital Key Failure and Paying the Price My digital key stopped working while I was leaving the parking garage, forcing me to pay out-of-pocket for parking with whatever card I could grab in a rush. I had to return to the hotel mid-event due to a personal emergency, only to receive another parking charge because the key I was issued by this hotel didn’t work. When I tried to have this corrected at checkout, I was told there was nothing they could do and was charged $80 instead of the standard $45 self-parking rate. I had stated self-parking at check-in. I was penalized for their equipment failure. The Worst Part: Being Actively Ignored by Staff When I returned to the front desk for new key cards, ID in hand, same last name on the reservation, my card on file, and the broken digital key as proof, I was denied and then dismissed. Staff waved me off and told me to “figure it out.” I was not rude. I was not unreasonable. I was ignored. I had to call Marriott corporate customer service from the lobby of the hotel to get my name added to my own room for the second time that day. I then waited in a long general check-in queue, while an agent at the Elite desk visibly skipped over me in favor of other guests in other lines, despite knowing I only needed new keys. Forty minutes to get two key cards. The Aftermath My father, who has been loyal to Marriott for decades, ended up booking elsewhere because of the chaos that unfolded during my initial check-in. Let that sink in. A Lifetime Platinum Elite member chose a competitor because of this property’s failures. This hotel is not clean. The staff is not equipped to handle even basic guest service issues. The culture here is one of dismissiveness toward guests in genuine need, which is deeply out of step with what Marriott represents at its best. We will be reporting this incident to corporate. We will not be returning to this property. And for the first time, we are genuinely reconsidering our loyalty to Marriott as a brand. This stay was not a vacation. It was an ordeal.​​​​​​​​​​​​​​​​

14 days stay in December 2025. This hotel needs more service staff. Customers suffer with overcrowded breakfast area and items unfilled. Long wait times for rooms to be cleaned. One of the two elevators out of service for 6 days and counting. Pool has been closed for tiling work. Staff tries their best, but needs more help.

$225 a night Hostel We were heading to the keys for a wedding and my wife booked this place, for a night in Miami. Its not a Marriott hotel, its a $225 a night hostel! The room is smaller then my walk in closet. The shower and the toilet are the same space. Even the remote shades didn't work.. not even a plastic glass for water in the room. I had to go to the lobby, i tried to buy a bottle of water, they only had sparkling. Omg, i got two glasses from the bar, so I could brush my teeth. Avoid, Avoid, Avoid. Unless all you looking for is a raised bed, pushed up against the wall, there is storage underneath, because its nowhere else.

2 Star AirBnB, Stay Away!! As scammy as Miami gets. This isn’t a 4 star hotel, it’s a 2 star air bnb. You know why? A mandatory $69 cleaning fee (despite terrible cleaning practices, see pictures for dirty towels - we got so many towel replacements and they were ALL greyed with black spots - and red stains on the sheets which show that they have very little investment in proper laundry services; no actual front desk, only keypads and someone present in the corner of the room when you arrive (no 24/7 presence, not even during core day hours). Plus, this is an unsafe neighborhood. There were multiple homeless on the street sleeping and dogs unleashed. And see the photo attached for your view - the first time we looked outside a man behind the broken second story window was staring right at us. Please do not come here. We stayed at an actual 4 star hotel after cutting our trip here short and it was a world apart. There is a reason that most of the photos of this place on Google are of the lobby and restaurant (which we never saw open) and not of the rooms and conditions themselves.

This is the worst hotel experince I've had in a long time. The parking is awful. It says there's valet on the signs, but when you inquire about it, there's no valet. There is SUPER LOUD music in the atrium and there's no getting away from it. This is a party hotel, so if you're looking for a quiet, relaxing stay, this isn't the one. Also, it says to scan a QR code for in room dining - and I wanted this since there were hundreds of people in the atrium. The online system doesn't work. You order and it gives an error every time. Tried calling the front desk, no one answers. Tried calling the number it tells you to call for in room dining, no one answers. Tried calling the restaurant, no one answers. In fact, it then transferred me to a reservation customer assistant - I explained I was just trying to reach someone to order in room dining. That person sat on hold trying to reach them for me for about 15 minutes, then returned and said "they' call you back". They never called back and its been over an hour now. So, no onsite food options unless you go to the overcrowded lobby and restaurant where its very loud. Tried calling again, no one answers. If you call the in room dining number they give you when you scan the QR code, it says "sorry this number isn't available". This is the worst excuse for a "4 star hotel" I've ever seen. Stay far away. This is the WORST experience ever in a Hilton.

Review rating: 1.0

Unresolved Tax Exemption Refund Request I traveled to Florida for official government work and stayed at the Element Hotel from June 8–12, 2026. As a federal government employee traveling on official orders, I am tax-exempt for qualifying lodging expenses. After checking out and returning home, I reviewed my hotel receipt and discovered that taxes had been charged to my account in error. This creates an issue because my travel voucher cannot be properly completed or processed until the receipt is corrected. Government travel vouchers typically must be submitted and closed out within five days. Since June 15, 2026, I have contacted the hotel every day requesting assistance to correct the billing error, remove the taxes, issue the appropriate refund, and provide an updated receipt. Each time, I have been told that a manager would handle the correction or call me back. To date, I have not received any follow-up, corrected receipt, or refund. I am filing this complaint because the hotel has failed to resolve a straightforward billing issue despite multiple good-faith attempts to address it directly. I am requesting immediate correction of my invoice, reimbursement of the improperly charged taxes, and a revised receipt so I can complete my official travel requirements.

Review rating: 1.0

If you ever been to jail or military then this will bring back memories NOT TRULY A HOSTEL more like a flop house in the 80s not cooking areas not even outside but it is a safe-ish enough environment 25$ for a bunk bed and that's pretty much it check your sheets and pillow case mine had the last girls chap stick in the pillow case 🫣

Signal: 0.0%

1/5 A Masterclass in How NOT to Run a Hote As a loyal Marriott family, my father is a Lifetime Platinum Elite member and I hold Gold status myself. We have never experienced anything close to what this property put us through. This stay didn’t just fall short of Marriott standards; it actively damaged our trust in the brand entirely. Check-In: A Bureaucratic Nightmare Before I even made it to my room, I was refused check-in. Despite calling ahead to add my name to my father’s reservation, staff had mistakenly added his name twice and left mine off. I stood at the desk, same last name as the reservation, my card on file, and was still turned away. What should have been a two-minute fix became a prolonged back-and-forth that required me to call my father, who was actively working, just to sort out a hotel’s internal error. The Room: Unsanitary and Unchecked When I finally got upstairs, I found the bathroom shower curtain covered in someone else’s beard hair. I was rushing to a wedding and had no time to wait for housekeeping, so I cleaned it myself. A guest should never have to do that. It was a clear sign that this room had not been properly inspected or turned over. Digital Key Failure and Paying the Price My digital key stopped working while I was leaving the parking garage, forcing me to pay out-of-pocket for parking with whatever card I could grab in a rush. I had to return to the hotel mid-event due to a personal emergency, only to receive another parking charge because the key I was issued by this hotel didn’t work. When I tried to have this corrected at checkout, I was told there was nothing they could do and was charged $80 instead of the standard $45 self-parking rate. I had stated self-parking at check-in. I was penalized for their equipment failure. The Worst Part: Being Actively Ignored by Staff When I returned to the front desk for new key cards, ID in hand, same last name on the reservation, my card on file, and the broken digital key as proof, I was denied and then dismissed. Staff waved me off and told me to “figure it out.” I was not rude. I was not unreasonable. I was ignored. I had to call Marriott corporate customer service from the lobby of the hotel to get my name added to my own room for the second time that day. I then waited in a long general check-in queue, while an agent at the Elite desk visibly skipped over me in favor of other guests in other lines, despite knowing I only needed new keys. Forty minutes to get two key cards. The Aftermath My father, who has been loyal to Marriott for decades, ended up booking elsewhere because of the chaos that unfolded during my initial check-in. Let that sink in. A Lifetime Platinum Elite member chose a competitor because of this property’s failures. This hotel is not clean. The staff is not equipped to handle even basic guest service issues. The culture here is one of dismissiveness toward guests in genuine need, which is deeply out of step with what Marriott represents at its best. We will be reporting this incident to corporate. We will not be returning to this property. And for the first time, we are genuinely reconsidering our loyalty to Marriott as a brand. This stay was not a vacation. It was an ordeal.​​​​​​​​​​​​​​​​

Signal: 0.0%

14 days stay in December 2025. This hotel needs more service staff. Customers suffer with overcrowded breakfast area and items unfilled. Long wait times for rooms to be cleaned. One of the two elevators out of service for 6 days and counting. Pool has been closed for tiling work. Staff tries their best, but needs more help.

Signal: 0.0%

$225 a night Hostel We were heading to the keys for a wedding and my wife booked this place, for a night in Miami. Its not a Marriott hotel, its a $225 a night hostel! The room is smaller then my walk in closet. The shower and the toilet are the same space. Even the remote shades didn't work.. not even a plastic glass for water in the room. I had to go to the lobby, i tried to buy a bottle of water, they only had sparkling. Omg, i got two glasses from the bar, so I could brush my teeth. Avoid, Avoid, Avoid. Unless all you looking for is a raised bed, pushed up against the wall, there is storage underneath, because its nowhere else.

Signal: 0.0%