Service review insights for Florida, United States

Google Maps

Complaint signal is 9.0%.

Praise signal is 40.4%.

Google Maps

Top complaints

• 10/10 food and drinks every time. Honestly, the scratch kitchen quality is impressive! The reason for the 2 star is that this place has some of the most consistently worst service I've ever experienced in my life. Every visit I almost sigh walking in, knowing its gonna be a hassle to get in and get out. Working in the restaurant industry, I give a lot leniency and benefit of the doubt for service workers, but DAMN these people are just always bad here, busy or not! (0.0%)
• 2 stars for the very slow service. Took an hour wait for two bao buns. 35min into the wait, i get told by the staff that one of the items i ordered was sold out. The chicken one wasn’t the best tasting 5/10, the shrimp was decent 7/10. (0.0%)
• 50/50. Juices, empanadas, arepas were good. Bandeja Paisa came with black beans, not authentic but that’s ok. The steak however was not even edible. Tasted like it had been sitting around all day, not fresh at all and not even seasoned. Service pretty much non existent except for order taking at the counter so here’s the feedback. (0.0%)

Top praises

• They were very nice, easily allowed us to change seating when needed. The food was amazing and service was great. Servers were very nice. The food came quickly. (0.1%)
• "Hey Ovais and Mike I just wanted to send a huge thank you to you and your team for an unforgettable night. The creativity you put into the event setup was next level, and the service was seamless—my guests haven’t stopped talking about the food! You guys really killed it. Thanks for making my party a massive success." (0.0%)
• 10/10 BEST food I’ve had in a good while. Service was nice, the waiters were kind, and overall, EXTREMELY RECOMMENDED (0.0%)

Google Maps · Complaint quote

"Since we arrived at 5:00, we were seated at a table without any issues, though the restaurant was quite crowded even for a weekday. While all the dishes were delicious, we had to wait a considerable amount of time before our order was taken. Furthermore—and this was the unfortunate part—although my husband had ordered his hamburger without mayonnaise, it arrived with a generous amount of it. The server offered to have it remade, but because we had already waited so long to place our order and were pressed for time, we declined the offer, and my husband ended up having to eat it as is."

Review rating: 3.0

Google Maps · Praise quote

"Food and drinks amazing. Angelina’s service and knowledge of menu + friendliness was phenomenal. Can’t wait to come back!"

Review rating: 5.0

"10/10 food and drinks every time. Honestly, the scratch kitchen quality is impressive! The reason for the 2 star is that this place has some of the most consistently worst service I've ever experienced in my life. Every visit I almost sigh walking in, knowing its gonna be a hassle to get in and get out. Working in the restaurant industry, I give a lot leniency and benefit of the doubt for service workers, but DAMN these people are just always bad here, busy or not!"

Signal: 0.0%

"2 stars for the very slow service. Took an hour wait for two bao buns. 35min into the wait, i get told by the staff that one of the items i ordered was sold out. The chicken one wasn’t the best tasting 5/10, the shrimp was decent 7/10."

Signal: 0.0%

"50/50. Juices, empanadas, arepas were good. Bandeja Paisa came with black beans, not authentic but that’s ok. The steak however was not even edible. Tasted like it had been sitting around all day, not fresh at all and not even seasoned. Service pretty much non existent except for order taking at the counter so here’s the feedback."

Signal: 0.0%

"They were very nice, easily allowed us to change seating when needed. The food was amazing and service was great. Servers were very nice. The food came quickly."

Signal: 0.1%

""Hey Ovais and Mike I just wanted to send a huge thank you to you and your team for an unforgettable night. The creativity you put into the event setup was next level, and the service was seamless—my guests haven’t stopped talking about the food! You guys really killed it. Thanks for making my party a massive success.""

Signal: 0.0%

"10/10 BEST food I’ve had in a good while. Service was nice, the waiters were kind, and overall, EXTREMELY RECOMMENDED"

Signal: 0.0%

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