Room review insights for Illinois, United States

I SEEN A ROACH IN THE BATH ROOM .I TRIED TO TELL THE MANGER ABOUT IT AND SHE LOOKED AT ME AND WALKED OFF !I CALLED THE HEALTH DEPARTMENT.

I walked into this location at 6:35pm on January 18th. Soon as i walked in, the young lady behind the counter LOUDLY complained about people always walking in right before they close at 7pm and conversed with a young man, one making sandwiches, that they weren't going home on time and they just want to go home. I understand the frustration, but as a customer, I view this as rude and unprofessional being that it's not MY fault the business YOU work for make you leave store open until the designated closing time. I walked out because I felt I wasn't going to get decent service and wanted to keep peace because I was going to speak to the young lady on her rudeness, especially since it was commented soon as I walked in the door.

My mom and I came to eat at your restaurants yesterday on August 3rd at 7:40P.M. . After finishing my meal, I asked one of the staff members if I could use the restroom. She asked if I was a customer, and I told her yes—I had just eaten there. I also let her know that it felt wrong to be questioned like that, especially after dining at the establishment. I went downstairs to use the restroom, only to find the door was locked and required a code. When I returned to ask about the bathroom being locked, another staff member again questioned whether I was a customer. At that point, I was clearly frustrated—why was I being asked this repeatedly? My mom came inside to help clarify that we had just finished eating outside. Then, one of the staff members told her to leave and accused us of being disrespectful, which was completely uncalled for. I stepped outside to de-escalate, but the same staff member followed me out. I tried to calmly explain the situation, but instead of listening, she dismissed my concerns—blaming the crowd from Lollapalooza, claiming that some people lie about being customers, and saying the restroom belonged to another building. If that’s the case, why was I directed to that restroom in the first place? And why didn’t anyone mention this when I asked? The most upsetting part is that this same woman was the one who rang up my order and she should’ve told them I’m a customer. She had already seen me pay for my food. Yet she got in my face started yelling at me, and I had to ask her to back off. I was upset—not because I was trying to cause a scene—but because I was a paying customer simply asking to use the restroom. She then called me rude, even though she was the one yelling in my face. Other customers had to step in and ask her to stop. This entire experience was not only unprofessional—it was humiliating. If I wasn’t a customer, then how did I pay for a deep dish pizza with my card? A gentleman outside even confirmed I was a customer, and still the treatment continued. Later, I called to report the incident, and unfortunately, the same staff member who confronted me answered the phone. She continued to defend the staff member's behavior. I felt completely disrespected, dismissed, and frankly, discriminated against. I have a medical condition that makes restroom access urgent, which makes the way I was treated even more upsetting. She even sarcastically asked if we wanted to come back and use the restroom again. This occurred August 3,2025 between 7:40 P.M. and 7:45 P.M. I was wearing a white top and black skirt. If you review your video footage, you will see me making a purchase—and see that this same woman took my payment. I didn’t come for a confrontation. I came to enjoy a meal with my mom and use the restroom. That’s it.

My mom and I came to eat at your restaurants yesterday on August 3rd at 7:40P.M. . After finishing my meal, I asked one of the staff members if I could use the restroom. She asked if I was a customer, and I told her yes—I had just eaten there. I also let her know that it felt wrong to be questioned like that, especially after dining at the establishment. I went downstairs to use the restroom, only to find the door was locked and required a code. When I returned to ask about the bathroom being locked, another staff member again questioned whether I was a customer. At that point, I was clearly frustrated—why was I being asked this repeatedly? My mom came inside to help clarify that we had just finished eating outside. Then, one of the staff members told her to leave and accused us of being disrespectful, which was completely uncalled for. I stepped outside to de-escalate, but the same staff member followed me out. I tried to calmly explain the situation, but instead of listening, she dismissed my concerns—blaming the crowd from Lollapalooza, claiming that some people lie about being customers, and saying the restroom belonged to another building. If that’s the case, why was I directed to that restroom in the first place? And why didn’t anyone mention this when I asked? The most upsetting part is that this same woman was the one who rang up my order and she should’ve told them I’m a customer. She had already seen me pay for my food. Yet she got in my face started yelling at me, and I had to ask her to back off. I was upset—not because I was trying to cause a scene—but because I was a paying customer simply asking to use the restroom. She then called me rude, even though she was the one yelling in my face. Other customers had to step in and ask her to stop. This entire experience was not only unprofessional—it was humiliating. If I wasn’t a customer, then how did I pay for a deep dish pizza with my card? A gentleman outside even confirmed I was a customer, and still the treatment continued. Later, I called to report the incident, and unfortunately, the same staff member who confronted me answered the phone. She continued to defend the staff member's behavior. I felt completely disrespected, dismissed, and frankly, discriminated against. I have a medical condition that makes restroom access urgent, which makes the way I was treated even more upsetting. She even sarcastically asked if we wanted to come back and use the restroom again. This occurred August 3,2025 between 7:40 P.M. and 7:45 P.M. I was wearing a white top and black skirt. If you review your video footage, you will see me making a purchase—and see that this same woman took my payment. I didn’t come for a confrontation. I came to enjoy a meal with my mom and use the restroom. That’s it.

Review rating: 1.0

I SEEN A ROACH IN THE BATH ROOM .I TRIED TO TELL THE MANGER ABOUT IT AND SHE LOOKED AT ME AND WALKED OFF !I CALLED THE HEALTH DEPARTMENT.

Signal: 0.3%

I walked into this location at 6:35pm on January 18th. Soon as i walked in, the young lady behind the counter LOUDLY complained about people always walking in right before they close at 7pm and conversed with a young man, one making sandwiches, that they weren't going home on time and they just want to go home. I understand the frustration, but as a customer, I view this as rude and unprofessional being that it's not MY fault the business YOU work for make you leave store open until the designated closing time. I walked out because I felt I wasn't going to get decent service and wanted to keep peace because I was going to speak to the young lady on her rudeness, especially since it was commented soon as I walked in the door.

Signal: 0.3%

My mom and I came to eat at your restaurants yesterday on August 3rd at 7:40P.M. . After finishing my meal, I asked one of the staff members if I could use the restroom. She asked if I was a customer, and I told her yes—I had just eaten there. I also let her know that it felt wrong to be questioned like that, especially after dining at the establishment. I went downstairs to use the restroom, only to find the door was locked and required a code. When I returned to ask about the bathroom being locked, another staff member again questioned whether I was a customer. At that point, I was clearly frustrated—why was I being asked this repeatedly? My mom came inside to help clarify that we had just finished eating outside. Then, one of the staff members told her to leave and accused us of being disrespectful, which was completely uncalled for. I stepped outside to de-escalate, but the same staff member followed me out. I tried to calmly explain the situation, but instead of listening, she dismissed my concerns—blaming the crowd from Lollapalooza, claiming that some people lie about being customers, and saying the restroom belonged to another building. If that’s the case, why was I directed to that restroom in the first place? And why didn’t anyone mention this when I asked? The most upsetting part is that this same woman was the one who rang up my order and she should’ve told them I’m a customer. She had already seen me pay for my food. Yet she got in my face started yelling at me, and I had to ask her to back off. I was upset—not because I was trying to cause a scene—but because I was a paying customer simply asking to use the restroom. She then called me rude, even though she was the one yelling in my face. Other customers had to step in and ask her to stop. This entire experience was not only unprofessional—it was humiliating. If I wasn’t a customer, then how did I pay for a deep dish pizza with my card? A gentleman outside even confirmed I was a customer, and still the treatment continued. Later, I called to report the incident, and unfortunately, the same staff member who confronted me answered the phone. She continued to defend the staff member's behavior. I felt completely disrespected, dismissed, and frankly, discriminated against. I have a medical condition that makes restroom access urgent, which makes the way I was treated even more upsetting. She even sarcastically asked if we wanted to come back and use the restroom again. This occurred August 3,2025 between 7:40 P.M. and 7:45 P.M. I was wearing a white top and black skirt. If you review your video footage, you will see me making a purchase—and see that this same woman took my payment. I didn’t come for a confrontation. I came to enjoy a meal with my mom and use the restroom. That’s it.

Signal: 0.3%