Topic

Room review insights

Analysis of room and stay mentions.

This view focuses on Room signals across the available dataset so you can see broad recurring patterns.

Key takeaway

Start with the largest deviation, confirm confidence, then move through the guided journey to execute quickly.

Current scope

Global scope

Largest gap

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Confidence

244,344 reviews analyzed across 2 platforms.

Key Stats

Share of complaint snippets where this topic appears by platform.

This metric tracks topic presence in complaint snippets, not positive versus negative sentiment split.

Balance is praise minus complaint for this topic on the same platform.

Google Maps
Signal balance: +22.7pp

Complaint signal

18.7%

Praise signal

41.3%

Tripadvisor
Signal balance: +39.9pp

Complaint signal

19.3%

Praise signal

59.2%

Scope navigation

Start from the full dataset to identify broad patterns, then narrow by country, subdivision, and category for operational decisions.

Country signals

Open country-level Room pages when the global pattern needs local context.

Related topic signals

Compare Global scope against nearby topics before deciding whether this signal is isolated or part of a wider pattern.

Context

Coverage

2955 insight pages mention Room in this scope.

Signal strength

Complaint signal is 19.0% across available platforms.

Praise signal is 50.3% across available platforms.

Next step

Use these topic signals to prioritize one local review point, then check fresh reviews to confirm whether the pattern changed.

Use this global view as a baseline before drilling into country, subdivision, or city-level topic patterns.

Room patterns usually point to operational choices that directly affect conversion and repeat visits for local businesses.

Evidence behind this topic

  • Room groups review language such as room, bed, bathroom, shower, amenity, and view, so the signal stays tied to concrete guest wording rather than a generic score.
  • Global scope uses 244344 analyzed reviews across 2 platforms, 46 locality records, and 2955 supporting insight pages for Room.
  • Tripadvisor has the strongest complaint signal for Room at 19.3%, compared with a measured average of 19.0% across platforms.
  • Tripadvisor has the strongest praise signal for Room at 59.2%, compared with a measured average of 50.3% across platforms.

Comparison

Benchmark comparison is loading below.

Top recurring drivers

These are the strongest recurring drivers behind this topic in the current scope.

Google Maps Top complaints
A very big warning against the Da Vinci Hotel, which will be quite difficult to find as their quite dirty old front is somewhat hidden in the quite dirty street they're located in, and doesn’t reflect their prices. In general, the hotel is nothing like on the website - while looking like a fancy boutique hotel on the official pictures, the lobby is quite shabby and there’s a strong odour of the quite distinct rat- and cockroach repellent which is being used in old buildings in New York. As the hotel has a restaurant in the basement and is old and unmaintained, the pests come up to the rooms and there was a quite large cockroach in my room. My room was their most expensive category and the TV, which I had paid a lot of money to be able to relax in front of, did not work. The hotel staff and management were quite arrogant about it, just said the maintenance person was “out of town” all day and evening - and maybe the next day too. A Wednesday in Times Square? Booking.com did what they could to get my money back from the management but didn’t succeed and instead gave me a voucher. There’s in particular one receptionist who's quite nasty, will speak your first name in a condescending way etc. Both receptionists were shockingly dishonest. Also, please note that unless you buy the most expensive category, which is often more expensive than the last-minute deals at the nearby Hilton and Marriott hotels, your room will face back walls and noisy restaurant fans, not a very charming situation. This review will go back on top of Google a couple of times a month to warn other travellers as I know how much most people look forward to their sometimes once-in-a-lifetime New York trip. Furthermore, many people don’t like to leave negative feedback or forget to leave it and just stay away. Do yourself a favour and choose any other hotel in the area. Da Vinci Hotel clearly does not deserve to be in business and probably won't be for very much longer. Give yourself a better New York experience than described in the above - You deserve it.
Google Maps Top complaints
Bed bugs
Google Maps Top complaints
Very small rooms
Google Maps Top praises
Amazing stay! The room was clean, spacious, and the staff were incredibly welcoming. Would definitely come back!
Tripadvisor Top complaints
BE AWARE THAT CAR BREAK-INS ARE AN ISSUE AT THIS HOTEL’S PARKING GARAGE. I stayed the night of 8/22/20 and parked my car in their garage. At around 4:40am my car was broken into by a young couple and several items were stolen. The hotel was of course no help at all and they don’t even have security cameras in their $18 per night garage. (Turns out KC is a hot bed for car break-ins.) Fortunately my dash cam recorded their faces and I have turned the footage over to the police. My car most likely was not the only one broken into that night. If you had a break-in at this hotel or near by, please contact the police department directly at ‭(816) 234-5510‬ and file a case.
Tripadvisor Top complaints
Lied about being a resort. Took the fee. No pool, no fitness, no bar, no restaurant. Just a dark painted barrack, next to Beverly Hills Center Mall. They give you a bath robe (to go where?). Charge a resort fee for that. The rooms are painted dark gray. Spacious, awright, but the only "resort" feature, is a small balcony. Horrible. Hallways are claustrophobic. No food. Room service? Fouggget it. Chipotle across the street. Parking was a nightmare. Small underground garage. Cars block each other in doubled spaces. I wasn't able to get any parking!!! Parked on the street, got up at 3am, 5am and 7am, to check for the ticket on my car. Horrible.
Tripadvisor Top complaints
Love the location Love this downtown hotel in great location. Walkable to Pike Fish Market area and many Seattle attractions. My room is big, clean and very comfortable. Breakfast is very good but take a long time to get our food. Tried room service and dinner at the bar is all good. The lobby area with the fireplace is cool place to chill. The only issue is housekeeping did not clean our room during the four day stay. It turned out you have to request housekeeping service the night before.
Tripadvisor Top praises
Best 5 Star in Houston My wife and I stayed in the Tower during Christmas 2023. We stayed at the Bungalow during our previous stay at the La Colombe. Having experienced both, we recommend staying in the limited Tower rooms, if available. They have a more modern finish and are worthy of the 5-star classification of the hotel. However, if you would like more square footage, then we would recommend the Bungalow(s). The Bungalows have modern finishes too, but some of it is dated (not too much to make them unworthy of a stay). Overall you cannot go wrong staying here relative to other options in the Houston market (if you want to stay at a 5-star hotel). We have stayed at a few other hotels in downtown Houston and so far this one has beaten the rest (think JW Marriot, etc... in a heads-up comparison). The staff was attentive to our needs and had little touches along the way during our stay (we don't want to ruin any of their sneaky surprises but needless to say there were more than one during our stay). The only knock we can think of is limited parking but their valet staff handled our car with care, so that ended up being a non-issue (so long as you bake in the daily valet cost into your budget). One last thing, location. You're on Montrose, which is definitely one of the main attractions of this hotel. It's not overwhelming driving on Montrose relative to some other locations in Houston and there is killer food all around this area. Check out Handies Douzo for some killer handrolls. Also, the food/drink options on site are worthy of a visit as well. Thank you La Colombe team for our wonderful stay during the holidays and we look forward to staying with you in the future.
Tripadvisor Top praises
Love the location Love this downtown hotel in great location. Walkable to Pike Fish Market area and many Seattle attractions. My room is big, clean and very comfortable. Breakfast is very good but take a long time to get our food. Tried room service and dinner at the bar is all good. The lobby area with the fireplace is cool place to chill. The only issue is housekeeping did not clean our room during the four day stay. It turned out you have to request housekeeping service the night before.
Tripadvisor Top praises
Ok but not great Spent a couple of nights here recently. Not bad but not great. Breakfast was pretty disappointing. The rooms are small but clean. The hall needed attention. Bed was comfortable. Reasonably quiet for a corner room. Friendly staff.

Representative review quotes

Representative review excerpts add operational context to the topic signals.

Google Maps Complaint quote
Horrible room, broken bathroom fittings, dirty bathtub, water pressure too low, bedroom tv wasnt working. Leaving this review to remember

Review rating: 3.0

Google Maps Praise quote
Loved it! Sparkling clean! But the most fabulous part was the people! The front desk hostess had me checked-in under a minute; and I had an issue in the evening and honestly I feel like that security guard in the lobby would have done anything to help me. Excellent parking as well. Would totally stay again.

Review rating: 5.0

Tripadvisor Complaint quote
Excellent Guest Service We had a small issue at check-in, but Hotel Manager Matthew handled it quickly and professionally. I really appreciate the excellent service and the genuine care shown to guests. Thank you!

Review rating: 5.0

Tripadvisor Praise quote
Nice , clean and easy. Made travel easy. Room was clean staff was friendly. Would stay again.

Review rating: 5.0

Evidence from source analysis

These snippets come from aggregated analysis text and highlight recurring language tied to this topic.

Google Maps Complaint signal
A very big warning against the Da Vinci Hotel, which will be quite difficult to find as their quite dirty old front is somewhat hidden in the quite dirty street they're located in, and doesn’t reflect their prices. In general, the hotel is nothing like on the website - while looking like a fancy boutique hotel on the official pictures, the lobby is quite shabby and there’s a strong odour of the quite distinct rat- and cockroach repellent which is being used in old buildings in New York. As the hotel has a restaurant in the basement and is old and unmaintained, the pests come up to the rooms and there was a quite large cockroach in my room. My room was their most expensive category and the TV, which I had paid a lot of money to be able to relax in front of, did not work. The hotel staff and management were quite arrogant about it, just said the maintenance person was “out of town” all day and evening - and maybe the next day too. A Wednesday in Times Square? Booking.com did what they could to get my money back from the management but didn’t succeed and instead gave me a voucher. There’s in particular one receptionist who's quite nasty, will speak your first name in a condescending way etc. Both receptionists were shockingly dishonest. Also, please note that unless you buy the most expensive category, which is often more expensive than the last-minute deals at the nearby Hilton and Marriott hotels, your room will face back walls and noisy restaurant fans, not a very charming situation. This review will go back on top of Google a couple of times a month to warn other travellers as I know how much most people look forward to their sometimes once-in-a-lifetime New York trip. Furthermore, many people don’t like to leave negative feedback or forget to leave it and just stay away. Do yourself a favour and choose any other hotel in the area. Da Vinci Hotel clearly does not deserve to be in business and probably won't be for very much longer. Give yourself a better New York experience than described in the above - You deserve it.

Signal: 0.0%

Google Maps Complaint signal
Bed bugs

Signal: 0.0%

Google Maps Complaint signal
Very small rooms

Signal: 0.0%

Google Maps Praise signal
Amazing stay! The room was clean, spacious, and the staff were incredibly welcoming. Would definitely come back!

Signal: 0.0%

Tripadvisor Complaint signal
BE AWARE THAT CAR BREAK-INS ARE AN ISSUE AT THIS HOTEL’S PARKING GARAGE. I stayed the night of 8/22/20 and parked my car in their garage. At around 4:40am my car was broken into by a young couple and several items were stolen. The hotel was of course no help at all and they don’t even have security cameras in their $18 per night garage. (Turns out KC is a hot bed for car break-ins.) Fortunately my dash cam recorded their faces and I have turned the footage over to the police. My car most likely was not the only one broken into that night. If you had a break-in at this hotel or near by, please contact the police department directly at ‭(816) 234-5510‬ and file a case.

Signal: 0.0%

Tripadvisor Complaint signal
Lied about being a resort. Took the fee. No pool, no fitness, no bar, no restaurant. Just a dark painted barrack, next to Beverly Hills Center Mall. They give you a bath robe (to go where?). Charge a resort fee for that. The rooms are painted dark gray. Spacious, awright, but the only "resort" feature, is a small balcony. Horrible. Hallways are claustrophobic. No food. Room service? Fouggget it. Chipotle across the street. Parking was a nightmare. Small underground garage. Cars block each other in doubled spaces. I wasn't able to get any parking!!! Parked on the street, got up at 3am, 5am and 7am, to check for the ticket on my car. Horrible.

Signal: 0.0%

Quality and confidence

Check coverage and freshness before treating differences as operational priorities.

Reviews analyzed

244,344

Platforms covered

2

Last update

June 27, 2026

Guided journey

Move through these pages in order to validate findings and choose the next local review point.

FAQ

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