Room review insights

Tripadvisor

Complaint signal is 11.1%.

Praise signal is 36.6%.

Google Maps

Complaint signal is 0.0%.

Praise signal is 0.8%.

Google Maps

Top praises

• Perfect location! Clean and decent apartment rentals…. View out of the front was amazing (0.2%)
• Premium location, big clean room, friendly helpful staff (0.2%)
• This apartment was SO much more than I expected. I rented 2 "Triple Room with River View" for my group for four. One room had a balcony and French doors that overlooked the river and restaurants. The second room was one floor above without a balcony, but had the same view. The triple rooms were very comfortable for two people. (1 twin and 1 double bed per room.) As expected, there was no lift, but a little teamwork and muscles took care of our luggage. The building is very close to the Uber/Taxi drop off area (at the bridge). Skip the tourist restaurants along the water, and go up hill to the good ones. I will definitely stay here again, next time I'm in Porto. We were able to leave our luggage downstairs, until our rooms were ready. The rooms were very clean. (0.2%)

Tripadvisor

Top complaints

• Breakfast was included according to booking.com On arrival found out that we only have a credit of 10$ per room per night. Just enough for 2 coffees en we were 3... (0.6%)
• Great location and nice hotel. Not to busy and not to loud on the street. Only thing that we didn’t like was the cleaning. Bathroom was filthy from day one + we didn’t had a mirror in the sleeping area? (0.6%)
• Had a racially motivated incident with a security guard. He tried to harass and intimidate me while I was sitting in the lobby, minding my own business. Behaviour was very unprofessional and made me feel extremly unsafe and unwelcome. Room wasn’t not cleaned properly and the walls were very thin. (0.6%)

Top praises

• A good hotel in downtown Manhattan. The higher floors offer great views; in my case, of the World Trade Center and the Hudson River. The rooms are nice and large with good furnishings (e.g., a sofa in front of the floor-to-ceiling window to enjoy the view). European guests will certainly expect a bit more from a 4-star hotel – nevertheless, I would recommend the M-Social and book it again anytime. (0.6%)
• A very nice hotel with minor flaws. Great location right next to the World Trade Center and subways in the immediate vicinity. Very comfortable bed. (0.6%)
• Amazing location extremely close to multiple subway lines, with average time of about 10-25 min to any location in Manhattan. Exceptional room, especially the one looking over Brooklyn Bridge to which we were upgraded to free of charge. Quite clean room, very quiet with a very nice daily service. (0.6%)

Google Maps · Praise quote

"This apartment was SO much more than I expected. I rented 2 "Triple Room with River View" for my group for four. One room had a balcony and French doors that overlooked the river and restaurants. The second room was one floor above without a balcony, but had the same view. The triple rooms were very comfortable for two people. (1 twin and 1 double bed per room.) As expected, there was no lift, but a little teamwork and muscles took care of our luggage. The building is very close to the Uber/Taxi drop off area (at the bridge). Skip the tourist restaurants along the water, and go up hill to the good ones. I will definitely stay here again, next time I'm in Porto. We were able to leave our luggage downstairs, until our rooms were ready. The rooms were very clean."

Review rating: 5.0

Tripadvisor · Complaint quote

"Very confusing if breakfast is included, as the breakfast team didn't know. Breakfast in general is really bad. Food assortment is very limited, quite expensive and not tasty at all. Coffee is a bad machine and no oat milk. Not the level that I expected. 10 Dollar per day (as I learnt at the checkout) is not enough to have a full breakfast. However, I skipped the other days as it was not worth to spend any time or money. The room was nice, however I woke up at 6 in the morning as somebody were listening to music quite loud in the room next to me. No small amenities (in the bath) were provided. Overall just a ok experience. Best was the location and the area."

Review rating: 3.0

Tripadvisor · Praise quote

"Very nice hotel, the room is superb with a very nice view and the cleanliness is impeccable. Unfortunately the staff at the bar were unkind, but we had a very pleasant exchange with the staff who take care of the luggage as well as with Smalta who offered us help."

Review rating: 5.0

"Perfect location! Clean and decent apartment rentals…. View out of the front was amazing"

Signal: 0.2%

"Premium location, big clean room, friendly helpful staff"

Signal: 0.2%

"This apartment was SO much more than I expected. I rented 2 "Triple Room with River View" for my group for four. One room had a balcony and French doors that overlooked the river and restaurants. The second room was one floor above without a balcony, but had the same view. The triple rooms were very comfortable for two people. (1 twin and 1 double bed per room.) As expected, there was no lift, but a little teamwork and muscles took care of our luggage. The building is very close to the Uber/Taxi drop off area (at the bridge). Skip the tourist restaurants along the water, and go up hill to the good ones. I will definitely stay here again, next time I'm in Porto. We were able to leave our luggage downstairs, until our rooms were ready. The rooms were very clean."

Signal: 0.2%

"Breakfast was included according to booking.com On arrival found out that we only have a credit of 10$ per room per night. Just enough for 2 coffees en we were 3..."

Signal: 0.6%

"Great location and nice hotel. Not to busy and not to loud on the street. Only thing that we didn’t like was the cleaning. Bathroom was filthy from day one + we didn’t had a mirror in the sleeping area?"

Signal: 0.6%

"Had a racially motivated incident with a security guard. He tried to harass and intimidate me while I was sitting in the lobby, minding my own business. Behaviour was very unprofessional and made me feel extremly unsafe and unwelcome. Room wasn’t not cleaned properly and the walls were very thin."

Signal: 0.6%

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