Wait Time review insights for United States

Tripadvisor

Complaint signal is 3.6%.

Praise signal is 10.6%.

Baseline signal is 3.8%.

Delta vs baseline is -0.2 points.

Google Maps

Complaint signal is 1.9%.

Praise signal is 3.2%.

Baseline signal is 2.0%.

Delta vs baseline is -0.1 points.

Google Maps

Top complaints

• "This is our go-to spot in Chicago because the quality of the food is truly exceptional. However, there are times when the service doesn't match the culinary excellence. For example, during a recent visit on a quiet Monday evening (around 9:00 PM), the host initially handled our request for a table of six with unnecessary hesitation and doubt, despite the dining room having plenty of open seating and no reserve tables. A more welcoming and efficient approach from the host stand would significantly improve the overall guest experience, which is crucial for a restaurant of this caliber. (0.0%)
• "To the Management Team at The Capital Grille, As frequent guests of Capital Grille, we have always held your establishments in high regard. However, our recent visit to the Miami location for a party of eight was deeply disappointing and fell far below the standards we expect from your brand. Out of eight entrées, six were served incorrectly. The issues ranged from two fish dinners and multiple side dishes arriving cold, to steaks being served overcooked or raw/purple. The most egregious failure involved my daughter’s filet mignon: after being sent back because it was raw, the manager returned the exact same piece of cut meat to the table without ensuring it was cooked properly. The steak required a third attempt to be cooked to the ordered medium temperature. Furthermore, all side dishes and another steak were served on cold plates. The service was equally lacking. Despite having two bottles of wine at the table, we were forced to refill our own glasses throughout the night. While the manager on duty assured us the situation would be rectified, the execution of the replacement dishes was consistently poor. Given our long-standing history with Capital Grille, this experience was shocking. At this time, we do not have plans to return to the Miami location (0.0%)
• **GO TO METRO ESPRESSO INSTEAD** After ordering a side item and drinks, we waited over 40 mins before we decided to leave because we never received either. We even ordered a meal each during that time. When we told a waitress, who was not our original we were leaving due to the lack of service, we heard her ask the kitchen about the order and they replied they had no such order in. So the bartender that was taking care of us never put anything in nor brought us the drink that was asked for. 1000% horrible service. Do better. Hire better. (0.0%)

Top praises

• "This is the best curry I've had in a long time. They take their time preparing the food, but the flavor is absolutely worth the wait. I was pleasantly surprised to find such a gem in Buffalo, especially after experiencing top-notch Asian cuisine in Southern California. The complimentary miso soup and tea were a nice touch, and the service was outstanding. (0.0%)
• "We had a fantastic time here! Our server, Ramon, was absolutely wonderful, he was attentive, friendly, and made us feel right at home. His food recommendations were spot on and ended up being the highlight of our meal. We’ll definitely be back!" (0.0%)
• (1st time here!) Gino was spectacular with service & recommendations! Definitely will be coming back after having a blast my 1st time! (0.0%)

Tripadvisor

Top complaints

• "Are we at Per Se or are we at Applebee's?" This was the question on our minds as we ate dinner. Buyer beware - do not come to Per Se if you are expecting a refined and elegant dining experience. Per Se has no expected standards of attire and behavior being enforced confirmed by its own maitre d Alex Pimentel. This failure of the purported three Michelin star institution greatly reduced the quality and enjoyment of our experience and was far below what we have experienced in the past at Per Se or other three Michelin star restaurants. One table in our direct view had two very old men with two teenaged-looking girls. One girl was wearing sweatpants, a crop top, and flip flops. The other girl was wearing a sweatshirt and sneakers. One of the old men had a little black puppy with him and Per Se allowed the puppy to run around the floor of the dining room throughout the dinner. Another table next to us was obnoxiously loud throughout the evening, taking over the space and taking away from everyone else's enjoyment. It was clear from the circus around us that Per Se has no standards for guest attire or behavior and does not care about guest experience at all. When I wrote to the restaurant after our dinner to share our feedback, the maitre d Alex Pimentel asked me to call him to talk. After playing phone tag a couple times, we were finally able to connect. Alex began the phone conversation by flippantly stating "I understand you had a problem with some guests who weren't dressed as nicely as you would have liked?" Wow. This is the guy they put in charge of guest relations? What a great attitude for the job. Alex ended up wasting 20 minutes of my time by making up excuses for every single aspect of our underwhelming dining experience. According to Alex: 1) Per Se does not have a dress code for women, only for men. Women can apparently dine in a string bikini and flip flops. Alex says: "Per Se gets people from all walks of life and unfortunately we really only enforce a dress code for men." 2) Alex said the old men were hotel guests and that they were dining with their "nieces or daughters." I told him that we could not care less where the old men were lodging or the nature of their relationship with the teenaged girls, but that the young women should at the very least not be wearing sweatpants, crop tops, flip flops, sweatshirts, and sneakers. Alex once again reiterated that there is no dress code for women. 3) Alex could not come up with an excuse for the puppy running around. 4) Alex said that if we were disappointed at any point in the evening with our experience, the burden was on us to try to create the experience we want. Alex said we should have complained about the other guests (all seated within earshot) and we may have been reseated space permitting. So a three Michelin star restaurant is putting the onus on its guests to create a fine dining experience. Why would it be on guests to make sure Per Se enforces basic standards of attire and behavior of other guests? When Per Se allows a circus in its dining room, Per Se is not going after a three Michelin star experience. When the maitre d tells guests that it is actually their burden and responsibility to create a pleasant and enjoyable experience, there is something terribly wrong with the training and culture at Per Se. 5) Food: lobster was extremely chewy like bubblegum. The chicken was bland and a bit rubbery. Loved the crispy skin on the bass. Lamb was just lamb, but on the tougher side. The wagyu was unremarkable. Black truffle pasta was delicious with a generous shaving of truffles. 6) Service: star is for Maris who was fantastic and we appreciated her excellent service and professionalism. Maris seemed to be the only one we encountered at Per Se who was aware that the restaurant is supposed to provide a three Michelin star experience. The wine pairing was $350 and the sommelier was perfunctory and inattentive. Alex concluded our phone conversation with an underwhelming, "well in the future please reach out to me to coordinate your next visit to Per Se." He didn't even offer a genuine apology without excuses or any gesture of good will from the restaurant. Will we be coming back to Per Se after this experience and Alex's response to our feedback? As Randy Jackson once eloquently stated, "Yeah that's gonna be a no from me, dawg." (0.0%)
• "Great once we got our table. One tip - if you’re asking people to wait for their table don’t stick them in a corridor where they’re in the way and can’t get a drink. It’s not the fault of paying customers that they’re on time but you’re not!" (0.0%)
• $199 bill for dinner for two with two cocktails. Not worth it. Good service but disappointing food. LapuLapu cocktail served in pineapple was $20. Now for dinner-started with kale salad which is green cardboard. Noodles were tasteless and boiled, unpeeled shrimp were served plain in a small bowl. Steak was very fatty and had lots of tough gristle. Don’t like bread pudding but I tried it. DONT WASTE YOUR TIME OR MONEY. (0.0%)

Top praises

• "Blonde Matt" was so wonderful! He was so helpful and made sure we were well cared for. When the bottle of wine we ordered was out, he upgraded us with no charge and no delay! We cannot recommend him and Alexxa's enough. This is a must-visit on your trip to Vegas. We also got to enjoy the most beautiful view of the Bellagio while dining. (0.0%)
• "Service from hostess to wait staff and servers was excellent. My daughter has celiac disease. They were knowledgeable and helpful and even brought us a dessert… tiramisu to try because it was gluten free and the waiter was so proud. My daughter loved it and had never been able to try it before. I have been to the restaurant at least 10 times and I always love it… the food.. the service and ambience. All excellent (0.0%)
• $3.50 Mimosas for Sunday brunch. Upstairs outdoor patio. Excellent food quality. Well worth the 30 minute wait. Currently, you enter the restaurant or so you think.... Dolores is upstairs. Lolita’s is no longer downstairs but now houses SoCal, a Mexican restaurant. We had a cocktail at SoCal after putting our name on the list for Dolores. Wait to eat at Delores!!! We had the Hawaiian Poke Salad which was out of this world! And the Burrata Salmon and guacamole toast was incredible!! (0.0%)

Google Maps · Complaint quote

"Waiting 10 minutes for a menu and it was slow so what was the reason? Conversations more important?"

Review rating: 1.0

Google Maps · Praise quote

"Fantastic time this weekend while staying at the Intercontinental Hotel in downtown. Jair and his staff treated us so well! They were all very attentive to whatever we needed the entire weekend! Shout out to Edgar and Stephanie by the pool for taking care of us! 😎"

Review rating: 5.0

Tripadvisor · Complaint quote

"My wife and I were able to visit Hell's Kitchen in March 2026 and we were horribly disappointed in the experience. I cannot recommend this restaurant at this time. Some points that we took note of include - The entire staff were VERY friendly and welcoming. They alone brought this up to a 2-star review. - We experienced an awful practice that we have yet to see anywhere else. When asked if we wanted sparkling or flat water, we said flat. Turns out you still pay for that too. Never did we need to choose the third option of tap water before. Mix in the Vegas heat and we paid $20 for water - We wanted to try all the popular options. Lobster risotto, beef wellington and sticky toffee pudding. We got all this in just 30 minutes! While I am confident that there is likely some parts of this going at all times, our wellingtons were warm at best and likely sat for a few minutes until the next people ordered them. That said, we also got our mains before we could even finish the risotto that we split! Pretty crazy when you never asked for that experience (Every restaurant that has done this will ask if they can bring out all items as they are ready) - The sticky toffee pudding was pretty good though. Would recommend that again as a very good hot/cold option. In an era where Vegas wants to make money on every corner, there wasn't even an enjoyment to this experience. The rushed feeling of everything left us feeling quite disappointed. Add in the other items listed above and Hell's Kitchen does not warrant your fine dining dollars."

Review rating: 2.0

Tripadvisor · Praise quote

"The food was very good. We had dinner before a show and were in and out so quickly that we had time to kill before the show. Jennifer was very attentive as were the other servers in the restaurant who assisted."

Review rating: 4.0

""This is our go-to spot in Chicago because the quality of the food is truly exceptional. However, there are times when the service doesn't match the culinary excellence. For example, during a recent visit on a quiet Monday evening (around 9:00 PM), the host initially handled our request for a table of six with unnecessary hesitation and doubt, despite the dining room having plenty of open seating and no reserve tables. A more welcoming and efficient approach from the host stand would significantly improve the overall guest experience, which is crucial for a restaurant of this caliber."

Signal: 0.0%

""To the Management Team at The Capital Grille, As frequent guests of Capital Grille, we have always held your establishments in high regard. However, our recent visit to the Miami location for a party of eight was deeply disappointing and fell far below the standards we expect from your brand. Out of eight entrées, six were served incorrectly. The issues ranged from two fish dinners and multiple side dishes arriving cold, to steaks being served overcooked or raw/purple. The most egregious failure involved my daughter’s filet mignon: after being sent back because it was raw, the manager returned the exact same piece of cut meat to the table without ensuring it was cooked properly. The steak required a third attempt to be cooked to the ordered medium temperature. Furthermore, all side dishes and another steak were served on cold plates. The service was equally lacking. Despite having two bottles of wine at the table, we were forced to refill our own glasses throughout the night. While the manager on duty assured us the situation would be rectified, the execution of the replacement dishes was consistently poor. Given our long-standing history with Capital Grille, this experience was shocking. At this time, we do not have plans to return to the Miami location"

Signal: 0.0%

"**GO TO METRO ESPRESSO INSTEAD** After ordering a side item and drinks, we waited over 40 mins before we decided to leave because we never received either. We even ordered a meal each during that time. When we told a waitress, who was not our original we were leaving due to the lack of service, we heard her ask the kitchen about the order and they replied they had no such order in. So the bartender that was taking care of us never put anything in nor brought us the drink that was asked for. 1000% horrible service. Do better. Hire better."

Signal: 0.0%

""This is the best curry I've had in a long time. They take their time preparing the food, but the flavor is absolutely worth the wait. I was pleasantly surprised to find such a gem in Buffalo, especially after experiencing top-notch Asian cuisine in Southern California. The complimentary miso soup and tea were a nice touch, and the service was outstanding."

Signal: 0.0%

""We had a fantastic time here! Our server, Ramon, was absolutely wonderful, he was attentive, friendly, and made us feel right at home. His food recommendations were spot on and ended up being the highlight of our meal. We’ll definitely be back!""

Signal: 0.0%

"(1st time here!) Gino was spectacular with service & recommendations! Definitely will be coming back after having a blast my 1st time!"

Signal: 0.0%

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