Tripadvisor
Complaint signal is 7.7%.
Praise signal is 28.5%.
Baseline signal is 6.8%.
Delta vs baseline is 1.0 points.
Topic
What hotel reviews say about cleanliness in Pennsylvania, United States
Cleanliness appears in 7.4% of analyzed complaint excerpts in this market.
Tripadvisor is above the baseline by 1.0 percentage points.
- Confidence
- 16,082
- Reviews analyzed
- Last update
- September 16, 2026
- 2 platforms in the sample
At a glance
Share of complaint snippets where this topic appears by platform.
This metric tracks topic presence in complaint snippets, not positive versus negative sentiment split.
Balance is praise minus complaint for this topic on the same platform.
Google Maps
Signal balance: +14.2pp
Complaint signal
7.1%
Praise signal
21.3%
Tripadvisor
Signal balance: +20.8pp
Complaint signal
7.7%
Praise signal
28.5%
How this market compares
Compare this subdivision with country-level Hotels patterns.
Largest gap:
Tripadvisor is above baseline by 1.0 points.
Google Maps
Country baseline
6.4%
Tripadvisor
Country baseline
6.8%
Platform-by-platform signal
Compare complaint and praise mentions by source, including the available baseline.
Google Maps
Complaint signal is 7.1%.
Praise signal is 21.3%.
Baseline signal is 6.4%.
Delta vs baseline is 0.7 points.
Largest difference from baseline
This is the largest measured difference between the current market and its available baseline.
Tripadvisor
1.0pp aboveCurrent signal is above baseline by 1.0 points (current 7.7%, baseline 6.8%).
Google Maps
0.7pp aboveCurrent signal is above baseline by 0.7 points (current 7.1%, baseline 6.4%).
What reviewers keep mentioning
These themes appear most often in the analyzed excerpts for this market.
Google Maps
Top complaints
1st room was not clean and dirty towels on an unmade bed.
Google Maps
Top praises
Clean.
Google Maps
Top praises
Room was clean.
Google Maps
Top praises
The room was clean.
Tripadvisor
Top complaints
Dirty hotel
Tripadvisor
Top complaints
Dirty room
Tripadvisor
Top praises
The room was clean.
Tripadvisor
Top praises
Room was clean.
Tripadvisor
Top praises
Very clean.
Representative review quotes
These excerpts show the review language behind the measured signal.
Google Maps
Praise quote
Clean room and modern decor ✨️!
Review rating: 5.0
Tripadvisor
Praise quote
Rooms were a bit small and dated but clean and comfortable.
Review rating: 5.0
What the signal means
Coverage
170 insight listings mention Cleanliness in this scope.
Signal strength
Complaint signal is 7.4% across available platforms.
Praise signal is 24.9% across available platforms.
Next step
Pick one issue worth checking, then use recent reviews to see whether the pattern is still present.
Compare Pennsylvania, United States with the national Hotels pattern to see what stands out locally.
Use the Cleanliness signal to decide where to look, then check it against recent feedback from your own Hotels.
Evidence behind this topic
- Cleanliness groups review language such as clean, cleanliness, dirty, hygiene, pests, and sanitary, so the signal stays tied to concrete guest wording rather than a generic score.
- Pennsylvania, United States, Hotels uses 16082 analyzed reviews across 2 platforms, 1 locality records, and 170 supporting insight listings for Cleanliness.
- Tripadvisor has the strongest complaint signal for Cleanliness at 7.7%, compared with a measured average of 7.4% across platforms.
- Tripadvisor has the strongest praise signal for Cleanliness at 28.5%, compared with a measured average of 24.9% across platforms.
How reliable is this signal?
Check how much evidence is available and when it was last updated before relying on the finding.
Reviews analyzed
16,082
Collected reviews: 666,266 · Analysis coverage: 2.4%
Platforms covered
2
Last update
August 26, 2026
Reports behind this finding
Open the source reports behind this topic to check the platform metrics and surrounding analysis.
Google Maps
HotelsWhat Google Maps reviews show about room maintenance at Philadelphia hotels
Room maintenance appears in the Google Maps review sample for Philadelphia hotels. For operators, the useful question is whether recent reviews for their own business show the same pattern; the market sample cannot diagnose one venue or explain a cause.
Philadelphia · July 31, 2026
Read Full Insight
Tripadvisor
HotelsWhat Tripadvisor reviews show about room maintenance at Philadelphia hotels
Room maintenance appears in the Tripadvisor review sample for Philadelphia hotels. For operators, the useful question is whether recent reviews for their own business show the same pattern; the market sample cannot diagnose one venue or explain a cause.
Philadelphia · July 31, 2026
Read Full Insight
Keep exploring
Compare this finding with another topic or a broader market.
Compare another market
This page covers Hotels in Pennsylvania, United States. Compare it with the country view to see whether the difference is regional.
Other themes in this market
Compare other themes in Pennsylvania, United States, Hotels to see whether this finding stands alone or belongs to a wider pattern.
Where to go next
Compare the broader market or return to the topic library.