Topic

What hotel reviews say about cleanliness in Pennsylvania, United States

Cleanliness appears in 8.2% of analyzed complaint excerpts in this market.

TripAdvisor is below the baseline by 0.9 percentage points.

Confidence: 20,560; Reviews analyzed
Last update: July 24, 2026; 2 platforms in the sample

At a glance

Share of complaint snippets where this topic appears by platform.

This metric tracks topic presence in complaint snippets, not positive versus negative sentiment split.

Balance is praise minus complaint for this topic on the same platform.

Google Maps

Signal balance: +15.5pp

Complaint signal

8.5%

Praise signal

24.0%

Tripadvisor

Signal balance: +23.6pp

Complaint signal

7.9%

Praise signal

31.5%

How this market compares

Compare this subdivision with country-level Hotels patterns.

Largest gap: Tripadvisor is below baseline by 0.9 points.

Google Maps

Country baseline

8.0%

Tripadvisor

Country baseline

8.8%

Platform-by-platform signal

Compare complaint and praise mentions by source, including the available baseline.

Google Maps

Complaint signal is 8.5%.

Praise signal is 24.0%.

Baseline signal is 8.0%.

Delta vs baseline is 0.6 points.

Tripadvisor

Complaint signal is 7.9%.

Praise signal is 31.5%.

Baseline signal is 8.8%.

Delta vs baseline is -0.9 points.

Largest difference from baseline

This is the largest measured difference between the current market and its available baseline.

Tripadvisor

0.9pp below

Current signal is below baseline by 0.9 points (current 7.9%, baseline 8.8%).

Google Maps

0.6pp above

Current signal is above baseline by 0.6 points (current 8.5%, baseline 8.0%).

What reviewers keep mentioning

These themes appear most often in the analyzed excerpts for this market.

Google Maps Top complaints

1st room was not clean and dirty towels on an unmade bed.

Google Maps Top praises

Clean.

Google Maps Top praises

Room was clean.

Google Maps Top praises

Clean rooms.

Tripadvisor Top complaints

Dirty hotel

Tripadvisor Top complaints

Dirty room

Tripadvisor Top praises

Very clean.

Tripadvisor Top praises

The room was clean.

Tripadvisor Top praises

Room was clean.

What the signal means

Coverage

203 insight listings mention Cleanliness in this scope.

Signal strength

Complaint signal is 8.2% across available platforms.

Praise signal is 27.8% across available platforms.

Next step

Pick one issue worth checking, then use recent reviews to see whether the pattern is still present.

Compare Pennsylvania, United States with the national Hotels pattern to see what stands out locally.

Use the Cleanliness signal to decide where to look, then check it against recent feedback from your own Hotels.

Evidence behind this topic

Cleanliness groups review language such as clean, cleanliness, dirty, hygiene, pests, and sanitary, so the signal stays tied to concrete guest wording rather than a generic score.
Pennsylvania, United States, Hotels uses 20560 analyzed reviews across 2 platforms, 1 locality records, and 203 supporting insight listings for Cleanliness.
Google Maps has the strongest complaint signal for Cleanliness at 8.5%, compared with a measured average of 8.2% across platforms.
Tripadvisor has the strongest praise signal for Cleanliness at 31.5%, compared with a measured average of 27.8% across platforms.