Facebook review analytics and sentiment trends
Facebook reviews can be short and subjective. Reviato helps you see what's actually repeating—sentiment shifts, recurring terms, and changes over time.
Key Highlights
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Sentiment trends
- Classify sentiment per review, then track the trend over time. Especially helpful because individual posts can be noisy.
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Key terms & word maps
- Surface phrases that keep showing up. If "rude" appears once, it's a story. Every week is a problem.
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Search & filter
- Search by keyword, filter by date range, filter by rating-like metadata when it exists.
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Highlights
- Pull out sentiment-carrying phrases so you can skim fast and still understand why.
Example investigations
Staff friendliness sentiment shift
Sentiment drifts down, terms cluster around staff descriptors. Filter last 30 days, search "rude", "friendly", "staff".
Value mentions after menu change
More mentions of "expensive", "not worth it". Set date split, search "price", "value", compare highlights.
Facebook reviews are quick, emotional, and low-context
That's useful as a vibe check, but it's a bad foundation for decisions. One angry post can stick in your head for weeks.
Reviato helps you treat Facebook reviews like a signal: what's repeating, what changed recently, and what's trending.
Frequently Asked Questions
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