Service review insights for British Columbia, Canada, Hotels

0/5 If we could! Checked in today only to find they closed the pool and they did it intentionally no notice that its closed not even thier site. Manger told us oh well. Only came cuz they had a pool and they won't give me a discount that is mandatory. They did last time at another location. Why not now? Avoid this awful place. Edit: When I booked my room in January there were no notices as this "manager" claims. Will be reporting this FOR FALSE ADVERTISEMENT

3 nights at Hilton Vancouver Downtown! Arrived late at night and ordered late-night delivery from a nearby restaurant, but they didn't call when they left it at the door, so I ate cold food. On the second day, they tried to charge me for breakfast, which was bewildering~ It seems like it's not a guest-priority restaurant~~ Room service was a bit disappointing!

1st off..The staff was exceptional. I did, however, wake up to unexpected guests in the bedroom and bathroom.. Yes... cockroachs. One in, yes in and not on, my shirt and 2 in the bathroom... Did not enjoy.. Will not be returning to this establishment.

2 elevators were always broken and out of service. Only 2 were working but had to wait an average of 5-10minutes everytime we needed to use the elevator. Wifi is never fast average speed was 3 Mbps. If you wanted to do a video call, impossible. Youtube and Netflix was painful to watch because of the lack of internet speed. Since the hotel is close to the hospital ambulance sirens on for 24x7.

2nd.visit to the Greenbrier and not as happy as we were on our 1st visit 2022. Air conditioner in our suite didnt work and after number of calls and even spoke to a manager, room remained not as cool as expected. Service at Sam Sneads restaurant was very slow and bordered on nonexistent and had to threaten to walk the check in order to get it!!! Golf course great and caddy very good. Do not plan to return.

You overbooked my room and took no responsibility. I booked a King Suite but was downgraded to a Junior Deluxe and told they were the same. They’re not. When I raised the issue, I was simply told nothing else was available. This was for getting ready on my wedding day, and I was left scrambling at the last minute to find another hotel the day before. The hotel offered zero help; no alternative room and no effort to rebook me elsewhere. For a hotel of this calibre, that level of service is shocking. To make matters worse, when we walked into Junior Deluxe, the space felt outdated and mismatched, and even the corridor leading to the room set a disappointing tone. It was a stark contrast to the photos online, and honestly quite shocking to walk into. Overall, an extremely poor experience with virtually nonexistent customer service. I feel compelled to warn others so they don’t face the same situation I did especially if you plan for a special event. Do NOT count on these guys.

Review rating: 1.0

This is the singular most disappointing place I have ever stayed by choice. The property is very worn out. It is dirty. Service: outside of the bellman, service is indifferent, distant and uninterested. The room was very dated. Clean is a subjective word. Will you get sick? No. Did you feel good about walking barefoot, No. Outstanding service can elevate a poor facility. That is not the case here. Food: We were there during the slow part of the slow season. I was hoping to at least have a decent meal. That didn’t happen. I was trying to find a reasonable comparison from previous travel. The buffet food on the last day of a Carnival Cruise is light years better. You will enjoy the food more at a Golden Coral. Pricing: This is more than The Wynn, Bellagio, The Ritz at Occonee etc. The pricing structure with add ons make the folks in Las Vegas look like rookies. Everything has several resort taxes. The historic preservation fund fee is laughable. The property is so run down it brings a tear to your eye. Bottom line, don’t waste your money. A staycation downtown at home with a meal at a nice restaurant would have been more memorable and considerably less money.

Review rating: 1.0

0/5 If we could! Checked in today only to find they closed the pool and they did it intentionally no notice that its closed not even thier site. Manger told us oh well. Only came cuz they had a pool and they won't give me a discount that is mandatory. They did last time at another location. Why not now? Avoid this awful place. Edit: When I booked my room in January there were no notices as this "manager" claims. Will be reporting this FOR FALSE ADVERTISEMENT

Signal: 0.0%

3 nights at Hilton Vancouver Downtown! Arrived late at night and ordered late-night delivery from a nearby restaurant, but they didn't call when they left it at the door, so I ate cold food. On the second day, they tried to charge me for breakfast, which was bewildering~ It seems like it's not a guest-priority restaurant~~ Room service was a bit disappointing!

Signal: 0.0%

1st off..The staff was exceptional. I did, however, wake up to unexpected guests in the bedroom and bathroom.. Yes... cockroachs. One in, yes in and not on, my shirt and 2 in the bathroom... Did not enjoy.. Will not be returning to this establishment.

Signal: 0.0%