Service review insights for Canada

$250 cash deposit required because of debit card My company paid for 3 nights in advance and when I showed up, I was asked for $250 deposit (why?, I asked - you cant even bill anything to your room?). I only had my debit card as the room was prepaid, and then I was told they could not bill the debit card for the deposit. So they sent me out on the streets at 12:30 am to get $250 cash out of an ATM machine. This was immediate "3 strikes and you're out for me". I did stay here for my purchased three days but won't return. It's too bad this ruined it for me - even though the room is as small as a dog kennel, the shoddy workmanship on the floors, and there is no real TV ("Smart TV" means "no TV except what you can find to stream on our slow 802.11g wifi network being shared by 20 people"), I was prepared to say the Manager was super-nice, and my meeting was at TSK, and you couldn't find a closer location (though the Chelsea is one block further and has no such debit card nonsense). But the cash deposit thing forever poisoned me on the place.If you do stay here, try the bubble-tea place across the street - they have really good Korean food cheap.

0 out of 5 The pictures they advertise must be stock photos because it does NOT look like the pictures. Also there is no pool, despite the website and trip sites saying it has one. The restaurant staff member looked annoyed that we were in there. And the shower smelled like smoke when we turned it on, and made the whole room smell like smoke.

1 cos we are not happy very expensive place not worth it and we are not satisfied. We regret to inform you that we are dissatisfied with our recent experience at your establishment. My rock of lamp was not cook properly and my food have men’s hair small tiny. Our bill was 1500cad 200++ tip for the snobby and not nice waiter. We are making a jokes if we can have free shots but he just refused. After taking 200++ tips for his pocket. Despite this being our second visit, we find the prices to be exorbitant and the overall value to be lacking. As a result, we have decided not to return in the future. We will never go back or bring our guess for business to this restaurant. It’s our second visit but never have to go back again.

Very slow service

Terrifying and unprofessional - don’t visit if you’re a Business Executive Booked 4 rooms, pre-paid under my name. St Regis Check-in refused to have a top customers check in even after I confirmed within Agoda immediately, even after I complied send out of the airplane a email confirmation… named all my customers, still refused , because I used another email address. Imagine, the booking ID is there, the booking confirmation is there and email confirmation and St Regis management refuses my customers to check-in. This is the most embarrassing Hotel and situation. I can only ask and warn you of this completely incapable and incompetent Management Team at the St Regis. Once and never again. No apology can make up for this Desaster.

Review rating: 1.0

Went for a late lunch and the service was nothing less than great. Chiril was super friendly and always ensured that we were content with our meals and drinks.

Review rating: 5.0

$250 cash deposit required because of debit card My company paid for 3 nights in advance and when I showed up, I was asked for $250 deposit (why?, I asked - you cant even bill anything to your room?). I only had my debit card as the room was prepaid, and then I was told they could not bill the debit card for the deposit. So they sent me out on the streets at 12:30 am to get $250 cash out of an ATM machine. This was immediate "3 strikes and you're out for me". I did stay here for my purchased three days but won't return. It's too bad this ruined it for me - even though the room is as small as a dog kennel, the shoddy workmanship on the floors, and there is no real TV ("Smart TV" means "no TV except what you can find to stream on our slow 802.11g wifi network being shared by 20 people"), I was prepared to say the Manager was super-nice, and my meeting was at TSK, and you couldn't find a closer location (though the Chelsea is one block further and has no such debit card nonsense). But the cash deposit thing forever poisoned me on the place.If you do stay here, try the bubble-tea place across the street - they have really good Korean food cheap.

Signal: 0.0%

0 out of 5 The pictures they advertise must be stock photos because it does NOT look like the pictures. Also there is no pool, despite the website and trip sites saying it has one. The restaurant staff member looked annoyed that we were in there. And the shower smelled like smoke when we turned it on, and made the whole room smell like smoke.

Signal: 0.0%

1 cos we are not happy very expensive place not worth it and we are not satisfied. We regret to inform you that we are dissatisfied with our recent experience at your establishment. My rock of lamp was not cook properly and my food have men’s hair small tiny. Our bill was 1500cad 200++ tip for the snobby and not nice waiter. We are making a jokes if we can have free shots but he just refused. After taking 200++ tips for his pocket. Despite this being our second visit, we find the prices to be exorbitant and the overall value to be lacking. As a result, we have decided not to return in the future. We will never go back or bring our guess for business to this restaurant. It’s our second visit but never have to go back again.

Signal: 0.0%