Service review insights for Canada, Restaurants

"We are regular customers at this restaurant, but our latest visit was very disappointing due to the service we received. Our server, Kegan, was noticeably rude. He walked away in the middle of taking our order and consistently ignored our table, while engaging extensively with other guests. We felt disrespected and the treatment was very unfair and discriminatory.

**Terrible Experience – Do Not Recommend!** I had a really disappointing experience at Musa Restaurant. First off, the *rise* (rice) was incredibly oily, which made it hard to even eat. The *boolani* tasted like it was from the day before—dry and stale. To top it off, they completely *missed my kebab* order, which was super frustrating. I tried calling multiple times to resolve the issue, but *nobody picked up the phone*. Honestly, it feels like they’re just scamming people. Definitely will not be coming back!

Very slow service

After a lighthearted evening watching & Juliet, we made our way to Scaddabush for some Italian comfort food. All of EnD Adventures was together — our daughters, friends, and the two of us — which already set the tone for a memorable night out. Despite the restaurant being packed, we were seated quickly. Our server, Noah, stopped by early with menus and the nightly specials. It was clear the entire team was hustling; drinks took longer than usual, but Noah was doing everything he could to keep the pace. The space itself was a delight. Warm lighting, thoughtful décor, and those whimsical canned vegetables added a quirky charm that made the room feel inviting and full of character. There was always something interesting to notice. The fresh mozzarella — their signature — absolutely lived up to its reputation. Creamy, rich, and beautifully prepared, it was easily the standout of the table. Our meals arrived hot and exactly as ordered, and everyone enjoyed their choices. The only real downside was the long gaps between check-ins for drink refills or questions. With several large tables nearby and the restaurant buzzing, it was understandable, though still noticeable. All in all, it was a lovely evening, and we’d happily return — perhaps to a quieter location next time, just to see how the service feels when the pace isn’t quite so intense. Erin & Dar EnD Adventures

This was our first time visiting this restaurant. The staff were friendly, and the overall service was excellent. However, we were mistakenly charged for an item we did not order. Unfortunately, we didn’t notice this until we were already in the car. Upon reviewing the receipt, we saw that an appetizer had been added to our bill in error. My husband returned to the restaurant to address the issue. The server was very apologetic and promptly removed the item. However, the manager or supervisor showed little concern and did not extend any goodwill gesture. A small gesture—such as waiving the cost of the appetizer we did have, or offering a complimentary item on our next visit—would have gone a long way in leaving a more positive impression.

We planned a family dinner at Dockside in lieu of our sons upcoming wedding. This would be our first visit to Dockside and based primarily on the fact that there is a lovely patio that frequently passed . We reserved a patio well in advance. Gamily would be coming a long way and with a small baby, outside would be ideal. At 2 pm on the day, staff phoned to inform us that the patio would be closed due to the rain. It was too late and complicated to alter 6 people’s schedules. The huge room where we sat was hot, stuffy & noisy. No air conditioning. When asking about turning on the fan, they said " door was open. " Food was disappointing & unimaginative with limited menu items for non meat eaters. Macaroni & cheese! Mussels were skimpy & small portions of halibut decorated with a few peas & potato pops, left all of us leaving hungry. The place was packed. Baby and I, overwhelmed by the noise, spent half the time outside on the now dry patio. Service was mediocre. We repeatedly needed to request water refills although I watched a waiter at an adjacent table actually pour water for guests! Certainly not conducive to the experience we anticipated and at a hefty price. We're always willing to pay for atmosphere, sumptious food and a relaxing meal. While we understand challenges restaurants have faced, this is over the top. Particularly on such a special occasion. Rain does happen & many patios remain open. We returned home to eat some food.

Legit food. Seriously satisfying monstrosity of a burger (see picture). Wen there yesterday for the first time - I'll most likely return if I find myself being hungry in that part of town. Service could have been quicker. We expect fast food to be.... you know....fast. That said, the person who served was friendly and good vibes. 30 bucks for a burger with some onion rings and a can of fizzy water is a little pricey for what it was, but this is downtown Montreal, whadyagonnado. I still recommend it.

Review rating: 5.0

We recently had dinner at 360 Restaurant in the CN Tower in downtown Toronto. My husband had reserved a romantic table by the window and arranged a small extra with champagne and strawberries, which we appreciated. The table location was nice, but it’s worth noting that the restaurant slowly rotates. If you have a sensitive balance system, this movement could potentially cause motion sickness. We were first served a small plate of melon wrapped in prosciutto, which was pleasant but quite minimal. The menu itself was somewhat difficult to navigate. For starters, my husband ordered the grilled octopus and I chose the beef tartare. The octopus was good and well prepared. Unfortunately, the beef tartare was disappointing. Instead of a typical tartare texture, it resembled finely ground beef and was presented as a flat, round patty—almost like a small pancake. It was not something I would recommend. For the main course we both ordered the Nova Scotia lobster. You can choose either half (65 CAD) or a whole lobster (125 CAD), and we both chose the whole lobster. Based on the price and description, we expected something more substantial than simply being served one large lobster each. The final bill came to over 400 CAD, which felt very disappointing considering the overall experience. We were honestly left without words. For comparison, we have dined at places like Joey’s and The Keg where a steak and lobster combination costs around 60 CAD, with a lobster add-on of about 25 CAD. In those cases, the value for money felt far better. While the view from the CN Tower is certainly unique, the food quality and overall value did not match the price in our experience.

Review rating: 1.0

"We are regular customers at this restaurant, but our latest visit was very disappointing due to the service we received. Our server, Kegan, was noticeably rude. He walked away in the middle of taking our order and consistently ignored our table, while engaging extensively with other guests. We felt disrespected and the treatment was very unfair and discriminatory.

Signal: 0.0%

**Terrible Experience – Do Not Recommend!** I had a really disappointing experience at Musa Restaurant. First off, the *rise* (rice) was incredibly oily, which made it hard to even eat. The *boolani* tasted like it was from the day before—dry and stale. To top it off, they completely *missed my kebab* order, which was super frustrating. I tried calling multiple times to resolve the issue, but *nobody picked up the phone*. Honestly, it feels like they’re just scamming people. Definitely will not be coming back!

Signal: 0.0%

Very slow service

Signal: 0.0%