Service review insights for British Columbia, Canada, Restaurants

"We are regular customers at this restaurant, but our latest visit was very disappointing due to the service we received. Our server, Kegan, was noticeably rude. He walked away in the middle of taking our order and consistently ignored our table, while engaging extensively with other guests. We felt disrespected and the treatment was very unfair and discriminatory.

**Terrible Experience – Do Not Recommend!** I had a really disappointing experience at Musa Restaurant. First off, the *rise* (rice) was incredibly oily, which made it hard to even eat. The *boolani* tasted like it was from the day before—dry and stale. To top it off, they completely *missed my kebab* order, which was super frustrating. I tried calling multiple times to resolve the issue, but *nobody picked up the phone*. Honestly, it feels like they’re just scamming people. Definitely will not be coming back!

4 stars only because they are planning to taken away the spiked frap. This is the most incredibly delicious version of an espresso martini. Not to mention it’s made for summer time and warm weather! It’s a staple and all of my friends love it. We’re very upset it’s leaving and hope they’ll re consider keeping it on menu.

We planned a family dinner at Dockside in lieu of our sons upcoming wedding. This would be our first visit to Dockside and based primarily on the fact that there is a lovely patio that frequently passed . We reserved a patio well in advance. Gamily would be coming a long way and with a small baby, outside would be ideal. At 2 pm on the day, staff phoned to inform us that the patio would be closed due to the rain. It was too late and complicated to alter 6 people’s schedules. The huge room where we sat was hot, stuffy & noisy. No air conditioning. When asking about turning on the fan, they said " door was open. " Food was disappointing & unimaginative with limited menu items for non meat eaters. Macaroni & cheese! Mussels were skimpy & small portions of halibut decorated with a few peas & potato pops, left all of us leaving hungry. The place was packed. Baby and I, overwhelmed by the noise, spent half the time outside on the now dry patio. Service was mediocre. We repeatedly needed to request water refills although I watched a waiter at an adjacent table actually pour water for guests! Certainly not conducive to the experience we anticipated and at a hefty price. We're always willing to pay for atmosphere, sumptious food and a relaxing meal. While we understand challenges restaurants have faced, this is over the top. Particularly on such a special occasion. Rain does happen & many patios remain open. We returned home to eat some food.

-the reception on the 1st floor was extremely rude, she talked to patrons as if they were bothering her -the waiters are really rude as well -we can only get a booking at 2:00 p.m. and we have to wait until 2:10 p.m. to get seated -we were then told that all orders must be entered by 2:30 p.m. as the kitchen will close -we rushed to put in or order, but then have to wait for 10 minutes to have the first dish arrive -since then, the waiters kept coming back and asked if we need anything else, not as a 2-minute check, but to rush us -then all of a sudden, sharp at 2:30 p.m. when we were still eating, they came with the bill -there were still two dishes that haven't arrived -they then asked us rudely, "You can wait for them but you have to pay now." -we were so surprised by them rushing us like that and that they asked us to pay for the food that hasn't arrived yet -so we cancelled the remaining two dishes and asked them to re-issue the bill. they don't look pleased -the food quality was ok, nothing spectacular for that price -but because of the service, we will never come again

.... that make you wonder 'is there anything here that I could eat?'. Full of raw or seared meat and fish. And a wine list (on a tablet) containing far too many wines - personally I prefer shorter, well thought out lists. In this case they list a number of wines from a favourite of mine (Château Musar) at spectacular mark ups. I would have more respect for a list restricted to the excellent 2009 - £54.99 BC Liquor Stores. The restaurant itself is very loud - poor acoustics - the service slow - but relatively efficient (one error in our drinks order - the Moscow Mule arrived as a Mojito) - the clientèle varied - neighbouring tables included two men wearing reversed baseball caps, a table of cell phone wielding ladies and well dressed seniors. BUT ...... I found dishes which were excellent - duck comfit salad followed by seared Halibut and my companions clearly enjoyed their lobster pasta and rack of lamb. The wines by the glass were first class - if pricey - the service was attentive (nothing was forgotten although it took its time to come) and the over all experience better than the sum of the parts. Expensive for what you get but fine for a special occasion with noisy friends. Not a romantic destination! They have a 5pm - 7pm food and drink 'Happy Hour' in the bar / lounge - may be worth a recce.

Yesterday, I visited Pokerrito with my friends for the first time. Unfortunately, our experience was disappointing because of the service. We weren’t familiar with how to order, so we were trying to figure things out. However, one of the staff members (her name started with L) had a very harsh and unwelcoming attitude from the beginning. It felt almost intimidating, which made us very uncomfortable. Btw we were the only customers at that moment. I really wanted us to have a good time together, but the atmosphere made it difficult to enjoy the experience. The food itself was good, but because of the service, I don’t think I will come back.

Review rating: 1.0

Great location and although we went when dark, the view was lovely over the harbour. Very busy, we’d booked ahead and were seated promptly. Quite noisy and dark (we’d to use the table candle to see the menu!). Excellent food and great service.

Review rating: 4.0

"We are regular customers at this restaurant, but our latest visit was very disappointing due to the service we received. Our server, Kegan, was noticeably rude. He walked away in the middle of taking our order and consistently ignored our table, while engaging extensively with other guests. We felt disrespected and the treatment was very unfair and discriminatory.

Signal: 0.0%

**Terrible Experience – Do Not Recommend!** I had a really disappointing experience at Musa Restaurant. First off, the *rise* (rice) was incredibly oily, which made it hard to even eat. The *boolani* tasted like it was from the day before—dry and stale. To top it off, they completely *missed my kebab* order, which was super frustrating. I tried calling multiple times to resolve the issue, but *nobody picked up the phone*. Honestly, it feels like they’re just scamming people. Definitely will not be coming back!

Signal: 0.0%

4 stars only because they are planning to taken away the spiked frap. This is the most incredibly delicious version of an espresso martini. Not to mention it’s made for summer time and warm weather! It’s a staple and all of my friends love it. We’re very upset it’s leaving and hope they’ll re consider keeping it on menu.

Signal: 0.0%