Service review insights for British Columbia, Canada, Restaurants

1. After 5 phone calls from the staff, I was told by the supposed Manager that I could not get a table for 6 at 1 pm and another table of 6 ar 2 pm as promised. When I argued for 10 seconds, he threatened to cancel the reservation and escort me out of the restaurant. I would have walked out but I expected my friends. 2. The waiter was rude because he was getting 18% tip so he did not care how he treated us. It was my birthday and there was a restaurant birthday card on display. I had to ask him for my cake and he gave it to me in a box and shoved it into a bag and said, " Now you've got it you can leave". 3. The food was disgusting. My lobster omelet was tasteless and had 3 dime sized pieces of lobster. The French toast was half a loaf that was toasted all the way round but with no egg and tasted like a cinnamon roll and the inside was just plain white bread. What a joke. We should have returned those brunch items. And they were overpriced at over $30. I actually want a refund. I want the waiter fired. And the manager too. They can check my reservation under Monica Demsky. The Manager also made racist remarks. We also noted a lot of empty tables from 1 to 3 pm so we can't figure out what their problem with the tables.

5 Star food, 0 star service. No smiling for the staff who greeted us, no stoping when the waiter (who’s not serving my table) when I requested to order. The tone was like it’s my fault not calling my table waiter. I already helped myself cooking, what else service should expect you guys have?

1 other table occupied now I know why - waited for a table no staff available- finally got a drink and menu after 20mins - another half a hour for food - waitress didnt speak English so hard to communicate- overal not returning ; now I know why there were no customers

1. We waited approx 30 for our 8 pm reservation. Why have reservations if they are not honoured in a timely fashion. 2 The noise level was like we were sitting in the kitchen. Could not hear our conversations across the table nor could we hear the specials the server verbally told us. Just give us a printout of the specials on a paper or on an iPad. 3. We ordered still water and bubbly and asked for the water to be left on the table as it was a very hot day. It wasn’t and the server was inattentive when our water glasses were empty. So we self served. 4. We ordered wine .Then, we were moved to a quieter area of the restaurant with a different server. When the wine came, I said to the server that it was this bottle was not the one we ordered. The server still poured the wine into the wine carafe. I asked if I could see the bottle. Sure enough, we were given a different bottle than the one we ordered. 5. When the server approached our table she always interrupted our conversation rather than waiting for a pause to ask her question(s) 6. The meal arrived which was tasty! Whew! 7. Then there was a mixup with the desserts. One order was incorrect and one couple had to wait 20 minutes for their dessert. Sadly, it was the newly engaged couple and the reason why we were out for this dinner. So, 1/7 for a high end restaurant. I am so disappointed! I hope management will try to address these issues so that this once great restaurant can regain our attendance. In the meantime, we will go elsewhere.

2nd time to this bistro - definitely need reservation and go there knowing in advance that you have a 2 hour reservation time so that if you are looking for a longer time than choose another restaurant. The food is very good (Duck Confit and Beef Tenderloin,for our mains and Chocolate Mousse for dessert) Service is attentive but not overbearing. We did not feel rushed - experienced wait staff make the difference. Corkage fees are hefty if you bring your own bottle ($25.00) but maybe that is not out of line with other restaurants? Mains and dessert are reasonably priced

Yesterday, I visited Pokerrito with my friends for the first time. Unfortunately, our experience was disappointing because of the service. We weren’t familiar with how to order, so we were trying to figure things out. However, one of the staff members (her name started with L) had a very harsh and unwelcoming attitude from the beginning. It felt almost intimidating, which made us very uncomfortable. Btw we were the only customers at that moment. I really wanted us to have a good time together, but the atmosphere made it difficult to enjoy the experience. The food itself was good, but because of the service, I don’t think I will come back.

Review rating: 1.0

The atmosphere was nice. Had to walk up two levels of stairs, but was greeted by hostess. Asked to sit at bar as I was solo. The environment was loud, with people laughing and talking and with the overhead music. I was watching media on my iPhone which was hard to hear because of all the noise. When some blonde lady tapped me on my shoulder and rudely said we can hear your phone. The bar was packed with a couple on both sides of me didn’t seem to mind. The Bartenders didn’t seem to mind or I’m sure they would have politely asked me to lower or turn my phone off. Ordered the Baseball steak with garlic mashed potatoes and seasonal vegetables. Potatoes good. Vegetables could have been more. The steak says it’s cooked medium rare or less. Ordered medium rare it came more medium. Didn’t resemble a baseball steak at all.

Review rating: 2.0

1. After 5 phone calls from the staff, I was told by the supposed Manager that I could not get a table for 6 at 1 pm and another table of 6 ar 2 pm as promised. When I argued for 10 seconds, he threatened to cancel the reservation and escort me out of the restaurant. I would have walked out but I expected my friends. 2. The waiter was rude because he was getting 18% tip so he did not care how he treated us. It was my birthday and there was a restaurant birthday card on display. I had to ask him for my cake and he gave it to me in a box and shoved it into a bag and said, " Now you've got it you can leave". 3. The food was disgusting. My lobster omelet was tasteless and had 3 dime sized pieces of lobster. The French toast was half a loaf that was toasted all the way round but with no egg and tasted like a cinnamon roll and the inside was just plain white bread. What a joke. We should have returned those brunch items. And they were overpriced at over $30. I actually want a refund. I want the waiter fired. And the manager too. They can check my reservation under Monica Demsky. The Manager also made racist remarks. We also noted a lot of empty tables from 1 to 3 pm so we can't figure out what their problem with the tables.

Signal: 0.0%

5 Star food, 0 star service. No smiling for the staff who greeted us, no stoping when the waiter (who’s not serving my table) when I requested to order. The tone was like it’s my fault not calling my table waiter. I already helped myself cooking, what else service should expect you guys have?

Signal: 0.0%

1 other table occupied now I know why - waited for a table no staff available- finally got a drink and menu after 20mins - another half a hour for food - waitress didnt speak English so hard to communicate- overal not returning ; now I know why there were no customers

Signal: 0.0%