Location review insights for California, United States, Hotels

Google Maps

Complaint signal is 9.8%.

Praise signal is 17.5%.

Baseline signal is 5.0%.

Delta vs baseline is 4.8 points.

Tripadvisor

Complaint signal is 7.8%.

Praise signal is 46.1%.

Baseline signal is 6.6%.

Delta vs baseline is 1.2 points.

Google Maps

Top complaints

• The hotel is located in a part of San Francisco you don't want to be walking around at night. Homeless people lie on the street and against the hotel, some motionless, others screaming after a trip. Several rats roam the courtyard at night. The staff is very friendly and helpful. But that's about it. The rooms are really dated, and the bathroom fixtures are filthy. There was a stage for two parties in the courtyard. We were glad we left on the day of the party. The portable toilets and sinks were ready and waiting for us during the three days we were there. The photos on the website are completely different from reality, and all that for over $160 a night... oh yeah... parking is on the lot... $28 a day. (0.1%)
• $20 dollar parking for hotel guests is a total scam. They also charge $10 for a shuttle to the airport. Nickel and dime you any chance they can. (0.0%)
• - There were a few things that didn’t go smoothly. We booked the room for 5 and they only gave 3 sets of blankets. Some of us had to share blankets because they couldn’t even give extra ones. - We booked it with parking, but garage was full the first night, because one or more people who were not supposed to park inside, occupied the space. So we had to find parking on the street and walk back to the hotel. - Toilets got clogged, and the first reaction of the staff was to blame us that we must have put something in them. But later we found out that half of the toilets got clogged in that level due to some pipe issues. - There was some level of kindness and willingness to solve problems, so it wasn’t terrible, but wasn’t the greatest either. I didn’t expect luxury for this price, but it could have been better. (0.0%)

Top praises

• - very nice room, shared bathrooms also clean - beautiful (shared) kitchen area - really vibrant neighbourhood (0.0%)
• 2 guys of the staff are very friendly and welcoming: the one when we arrived and the one working on evening/night time! (An other one not particularly) We had private bathroom & toilets eventhough outside of the room (just in front!) Good location by the way! (0.0%)
• a convenient downtown location and basic, clean rooms, but some guests note that the building is older and amenities are limited, making it suitable for budget-conscious travelers seeking a simple, central stay. (0.0%)

Tripadvisor

Top complaints

• $103 to valet your car. Absurd! This place seems more fit for conferences. Lots of homeless and drugs in this area. Very dirty. Plus everything is expensive as hell. No pool and they charge you a $30 destination charge and offer you a $30 credit for food and beverage. I drink at The View lounge is $24, so a couple has to spend $60 to get that credit. FYI, Ubers have a $35 minimum charge here. (0.0%)
• $110 VALET! Hidden Charges!! Plus Service Charges! Unless you have to stay at this location, this valet service is really expensive. You do not find out until you check out. $110 daily. At no time did the valet disclose the cost of the charges (0.0%)
• ** LEAK ** ** HIDDEN TAX ** Already disastrous welcome the staff has the extremely unpleasant welcome , really average room for the price cleaning done to motivate it cleanliness to review + deposit of $80 per night in the hotel refund 1 month after + $32 per night tax to add to the room and the worst the parking advertised at $75 per day all tax included and at the time of Check out it asks you $10 tax to add far too much tax cache I do not recommend this hotel at all after a 28 day road trip these really the worst hotel we have made I do not recommend at all only possible point the location. (0.0%)

Top praises

• "Great First Impressions – Excellent Check-In & Solid Amenities!" Reviewed April 1, 2025 • Stayed at Hotel Fusion, San Francisco Just checked in today at Hotel Fusion in San Francisco, and I have to say — so far, so good! Jesus at the front desk was absolutely spectacular. Friendly, professional, and super helpful. He took the time to clearly explain all the amenities and even gave me a great room. I learned that the on-site bar just opened about four months ago — definitely looking forward to checking that out during my stay. As part of my travel routine, I like to share a review of the room, my check-in experience, and the amenities. The gym here is a solid highlight — open 24 hours, which is a huge plus. I actually did a quick video in there (you can catch it on my blog or wherever I end up sharing it). The gym includes a good variety: a nice rack of dumbbells, a convertible flat/incline/decline bench, and four machines — a stair stepper, treadmill, elliptical, and one more I’ll have to circle back on. I booked through Southwest.com and scored an extra 2,000–3,000 Rapid Rewards points, which made the already reasonable rate (around $120/night) even more worth it. All in all, I’m happy with my stay so far. If you’re in San Francisco and looking for a solid, centrally located spot with good service and amenities, check out Hotel Fusion! — Casey N. (0.0%)
• $100+/night for Union Square location, clean room, working bathroom, working Wi-Fi, complimentary breakfast and round-the-clock tea/coffee/water! Apart from the loud heating pipes in the room, it really did its job for my 5D/4N stay in San Francisco. Thank You to the gentleman at the reception who was kind enough to offer us takeaways upon our early check-out at 5+am. I’ll be back! (0.0%)
• (4/5) – Great Stay with a Few Areas for Improvement We stayed here for 5 nights from August 24 to the evening of August 28 (our booking was until the 29th). From the start, check-in was smooth, fast, and hassle-free – all details were complete, which really set the tone for a stress-free stay. The Good: Rooms: Spacious, super clean, and very well-kept. The linens were crisp and fresh every day, which made resting after long days so comfortable. Service: When we needed toothbrushes, they weren’t initially provided in the room but were promptly given when requested – a nice touch of responsiveness. Cleanliness & Maintenance: The hotel was spotless, both inside the rooms and in common areas. It feels very well managed. The Just OK: Amenities: The room had tea but lacked hot water provision for it – a kettle or hot water dispenser would’ve been convenient. Entertainment: Netflix movies were available but charged separately; it would’ve been a nice perk if at least some selections were free. Smoking Area: There is a designated area outside the hotel, but no ashtray was provided, which made it a bit inconvenient. The Not-So-Good: Since we had to check out earlier than our booked dates, it would have been great if the hotel offered options like a rebate, breakfast vouchers, or some credit at their in-house market. That small gesture could’ve made the experience feel more personalized and guest-friendly. Tips for Future Guests: Bring your own toothbrush just in case – while the staff will provide them if requested, they aren’t automatically in the room. If you’re a smoker, you may want to bring a portable ashtray until the hotel sets one up in the designated area. If you’re planning on watching movies, budget a little extra if you want to stream via Netflix good movies. Final Thoughts: Despite a few minor gaps, we had a wonderful experience overall and would still happily book this hotel again on our next trip. The spacious, clean rooms and smooth service really outweigh the small misses. With a couple of tweaks (like complimentary Good Netflix movies, better smoking amenities, or small rebates for unused nights), this could easily be a perfect 5-star stay. (0.0%)

Google Maps · Complaint quote

"Property is okay and secure. I’m offering this negative review based on one experience. When i realized i left medication in my room and called at 3am to check if they may have found it, my call (i selected the front desk option) was routed to the night auditor who had the audacity to condescendingly inform me that the proper time for me to check on whether my item may have been located would be during “normal working hours, when management and housekeeping was in the building rather than at 3am, in case i wasn’t aware of the time!” As if 1) I should’ve been aware of how and when this hotel is staffed by people with people skills versus those without, like night auditors, and 2) who the hotel’s phone system is unfortunately programmed to route front desk calls to in the middle of the night! This establishment might reconsider routing calls to employees without any capacity for being helpful or friendly, regardless of the hour."

Review rating: 1.0

Google Maps · Praise quote

"Traveling musicians and we needed a place to stay. MCSF is a great go to for a work weekend playing shows in SF. Close by all night parking garage next door. We booked the stay and play package which offers 50 percent off the practice room rate. The hotel reservation system is easier to connect via online and email reply is quick. Also you can check in and check out online too. The hotel is upstairs..literally up stairs get ready to haul all your stuff up. All the rooms are inspired by musicians and the hallways are a virtual tour of great musicians. It's a shared bathroom situation for the most part there are a couple of rooms that have private. We had a late check in and we just told the front desk we were going to be late they were super cool about it. The room "Stevie Nicks" was standard came with 2 towels, a couple of hangers in the closet, tv, and mini soap, and an amp in the room with a cord which was cool. Next to the shared bathroom. It was a bit noisy at certain times but to be expected. One of the shared bathroom doors lock was preventing a smooth closure so it was a lot of slamming and one of the showers handle was broken so turning the shower on and off was wonky they should probably replace the handle. The practice room was nice it was a small room with a 5150 guitar amp and and orange bass amp, we borrowed a couple mics from the front desk. Plus it came with a fan. Very clean and updated. The practice space bathrooms were very nice. The bummer was that their onsite coffee bar was closed we were told they ran out of coffee but were told that we could use the morning coffee offering upstairs in the hotel which we saw on the way out it was a bit confusing because the disposable cups are located in the lounge room separate from the coffee we found that out from the front desk. We had a successful overnight and definitely like that this is a great resource. Great price point for the working musician."

Review rating: 5.0

Tripadvisor · Complaint quote

"Rooms are a little small but clean and modernized. Walls are thin so you can hear everything from neighbors and outside. Beds and sheets were comfortable. Location is conveniently close to many tourist spots and good restaurants. Huge drawback is no parking through hotel and have to find a parking garage via SpotHero. What really stood out was service. We wanted to highlight front desk staff Yesha for sending us a complimentary bottle of wine after finding out we were here for our elopement wedding. The rest of the staff were also extremely accommodating."

Review rating: 5.0

Tripadvisor · Praise quote

"Very clean hotel. Friendly and helpful staff.great location to union square and transport. Comfortable beds. Coffee machine in room. Free coffee and tea downstsirs in the morning. Would recommend"

Review rating: 5.0

"The hotel is located in a part of San Francisco you don't want to be walking around at night. Homeless people lie on the street and against the hotel, some motionless, others screaming after a trip. Several rats roam the courtyard at night. The staff is very friendly and helpful. But that's about it. The rooms are really dated, and the bathroom fixtures are filthy. There was a stage for two parties in the courtyard. We were glad we left on the day of the party. The portable toilets and sinks were ready and waiting for us during the three days we were there. The photos on the website are completely different from reality, and all that for over $160 a night... oh yeah... parking is on the lot... $28 a day."

Signal: 0.1%

"$20 dollar parking for hotel guests is a total scam. They also charge $10 for a shuttle to the airport. Nickel and dime you any chance they can."

Signal: 0.0%

"- There were a few things that didn’t go smoothly. We booked the room for 5 and they only gave 3 sets of blankets. Some of us had to share blankets because they couldn’t even give extra ones. - We booked it with parking, but garage was full the first night, because one or more people who were not supposed to park inside, occupied the space. So we had to find parking on the street and walk back to the hotel. - Toilets got clogged, and the first reaction of the staff was to blame us that we must have put something in them. But later we found out that half of the toilets got clogged in that level due to some pipe issues. - There was some level of kindness and willingness to solve problems, so it wasn’t terrible, but wasn’t the greatest either. I didn’t expect luxury for this price, but it could have been better."

Signal: 0.0%

"- very nice room, shared bathrooms also clean - beautiful (shared) kitchen area - really vibrant neighbourhood"

Signal: 0.0%

"2 guys of the staff are very friendly and welcoming: the one when we arrived and the one working on evening/night time! (An other one not particularly) We had private bathroom & toilets eventhough outside of the room (just in front!) Good location by the way!"

Signal: 0.0%

"a convenient downtown location and basic, clean rooms, but some guests note that the building is older and amenities are limited, making it suitable for budget-conscious travelers seeking a simple, central stay."

Signal: 0.0%

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