Location review insights for California, United States, Hotels

The hotel is located in a part of San Francisco you don't want to be walking around at night. Homeless people lie on the street and against the hotel, some motionless, others screaming after a trip. Several rats roam the courtyard at night. The staff is very friendly and helpful. But that's about it. The rooms are really dated, and the bathroom fixtures are filthy. There was a stage for two parties in the courtyard. We were glad we left on the day of the party. The portable toilets and sinks were ready and waiting for us during the three days we were there. The photos on the website are completely different from reality, and all that for over $160 a night... oh yeah... parking is on the lot... $28 a day.

$20 dollar parking for hotel guests is a total scam. They also charge $10 for a shuttle to the airport. Nickel and dime you any chance they can.

- There were a few things that didn’t go smoothly. We booked the room for 5 and they only gave 3 sets of blankets. Some of us had to share blankets because they couldn’t even give extra ones. - We booked it with parking, but garage was full the first night, because one or more people who were not supposed to park inside, occupied the space. So we had to find parking on the street and walk back to the hotel. - Toilets got clogged, and the first reaction of the staff was to blame us that we must have put something in them. But later we found out that half of the toilets got clogged in that level due to some pipe issues. - There was some level of kindness and willingness to solve problems, so it wasn’t terrible, but wasn’t the greatest either. I didn’t expect luxury for this price, but it could have been better.

My stay at the Stanyon Park Hotel was necessary as a family member was an inpatient at at UCSF which is within walking distance. I met my House keeper on my day early check out by random occurrences in the hallway. She was incredibly polite and thoughtful; in asking me specific questions about care needs for my room. I explained I was checking out early so her thoughts were appreciated but not necessary. The rest of the staff seemed to only be there for the purpose of working; not for the needs of customers. All or most of the rooms at the Stanyon Park Hotel face inward upon each other at some point; like a horse shoe. This causes many issues. From sounds that carry ( voices, music, children screaming, personal sounds, phone calls etc.) , the inability to open the window shades for lack of privacy, ( you see directly into one another’s room. So there is a huge feeling of isolation at the very least to confinement. There are no pictures on the walls and this picture is mis leading; it really shows the shear inner Roman Shade partially lifted, as they do not lift all the way, with the view of the building across the way. Nothing more. The windows themselves , though part of the vintage “ charm” were an issue for me personally. As the are sash window that physically moves up and down; they are easy to become unbalanced from side to side as the move up and down. Causing them not to sit all the way to the bottom of the sill; leaving a open air gap. Well; the week I was there; it dropped to 37 degrees! The small baseboard radiator style unit heater takes a significant amount of time to heat the room! ( even at full on!) Speaking of the windows…my bathroom window was opaque with no shade whatsoever! This meant that once darkness fell; no light could be used in the bathroom for any bathroom routine! As everything would be silhouetted in that opaque window for all to see! Same for the morning shower routine! I looked out the ally and could see the other bathroom windows had Roman Shades. Seeing that this was the case; on two separate occasions, I asked the front desk to have this investigated. The morning girl looked at me like I was making a peculiar request to have a window covering in the restroom for privacy! Then she explained that it would most likely not be done for some reason about screws being placed in the walls. I had to explain to her; that shades are in fact, installed in the window itself, and not the wall. So she finally “ got it” and agreed to have the maintenance person drop by the room. In not having heard a report, by the next morning, I asked again. Same thing. This front desk person did not understand what opaque was. By this time; I was getting pretty fed up with these two. So I said; how would you like to shower or go potty with a back light behind you to where everyone can see you? And I added; the rest of the rooms have them and right now I am showering in the dark! She only agreed to pass along my message to maintenance just to appease my request. Suffice it to say. Absolutely nothing was done about my request. Nothing was said to me about this awful and what I would call unacceptable inconvenience. When I was checking out, a full day early, two men were behind the counter. An older woman was trying diligently to find a room for 1 night at the last minute. Do you think they gave her my room? ( with the hotel booked up.) Nope…..even with an excuse of their computers showing blocks of rooms being taken blah blah….they, as human beings, knew I was checking out early, and it was available. Bad Form Dudes! I can Honestly say…Run, Run Far away from this Hotel.

This happens to be the worst hotel we have ever stayed in. From the moment we drove up the parking lot the building structure to the lobby, to the room, the smelled was horrible the bed linens that were old and dated the Cockroaches in the room. Drug needles in the staircase, fighting and yelling at night. You can bet we will never stay here again. Save your money.

$103 to valet your car. Absurd! This place seems more fit for conferences. Lots of homeless and drugs in this area. Very dirty. Plus everything is expensive as hell. No pool and they charge you a $30 destination charge and offer you a $30 credit for food and beverage. I drink at The View lounge is $24, so a couple has to spend $60 to get that credit. FYI, Ubers have a $35 minimum charge here.

Property is okay and secure. I’m offering this negative review based on one experience. When i realized i left medication in my room and called at 3am to check if they may have found it, my call (i selected the front desk option) was routed to the night auditor who had the audacity to condescendingly inform me that the proper time for me to check on whether my item may have been located would be during “normal working hours, when management and housekeeping was in the building rather than at 3am, in case i wasn’t aware of the time!” As if 1) I should’ve been aware of how and when this hotel is staffed by people with people skills versus those without, like night auditors, and 2) who the hotel’s phone system is unfortunately programmed to route front desk calls to in the middle of the night! This establishment might reconsider routing calls to employees without any capacity for being helpful or friendly, regardless of the hour.

Review rating: 1.0

Rooms are a little small but clean and modernized. Walls are thin so you can hear everything from neighbors and outside. Beds and sheets were comfortable. Location is conveniently close to many tourist spots and good restaurants. Huge drawback is no parking through hotel and have to find a parking garage via SpotHero. What really stood out was service. We wanted to highlight front desk staff Yesha for sending us a complimentary bottle of wine after finding out we were here for our elopement wedding. The rest of the staff were also extremely accommodating.

Review rating: 5.0

The hotel is located in a part of San Francisco you don't want to be walking around at night. Homeless people lie on the street and against the hotel, some motionless, others screaming after a trip. Several rats roam the courtyard at night. The staff is very friendly and helpful. But that's about it. The rooms are really dated, and the bathroom fixtures are filthy. There was a stage for two parties in the courtyard. We were glad we left on the day of the party. The portable toilets and sinks were ready and waiting for us during the three days we were there. The photos on the website are completely different from reality, and all that for over $160 a night... oh yeah... parking is on the lot... $28 a day.

Signal: 0.1%

$20 dollar parking for hotel guests is a total scam. They also charge $10 for a shuttle to the airport. Nickel and dime you any chance they can.

Signal: 0.0%

- There were a few things that didn’t go smoothly. We booked the room for 5 and they only gave 3 sets of blankets. Some of us had to share blankets because they couldn’t even give extra ones. - We booked it with parking, but garage was full the first night, because one or more people who were not supposed to park inside, occupied the space. So we had to find parking on the street and walk back to the hotel. - Toilets got clogged, and the first reaction of the staff was to blame us that we must have put something in them. But later we found out that half of the toilets got clogged in that level due to some pipe issues. - There was some level of kindness and willingness to solve problems, so it wasn’t terrible, but wasn’t the greatest either. I didn’t expect luxury for this price, but it could have been better.

Signal: 0.0%