Service review insights for California, United States, Hotels

Tripadvisor

Complaint signal is 11.1%.

Praise signal is 58.1%.

Baseline signal is 14.5%.

Delta vs baseline is -3.4 points.

Google Maps

Complaint signal is 10.1%.

Praise signal is 28.8%.

Baseline signal is 11.9%.

Delta vs baseline is -1.8 points.

Google Maps

Top complaints

• - There were a few things that didn’t go smoothly. We booked the room for 5 and they only gave 3 sets of blankets. Some of us had to share blankets because they couldn’t even give extra ones. - We booked it with parking, but garage was full the first night, because one or more people who were not supposed to park inside, occupied the space. So we had to find parking on the street and walk back to the hotel. - Toilets got clogged, and the first reaction of the staff was to blame us that we must have put something in them. But later we found out that half of the toilets got clogged in that level due to some pipe issues. - There was some level of kindness and willingness to solve problems, so it wasn’t terrible, but wasn’t the greatest either. I didn’t expect luxury for this price, but it could have been better. (0.0%)
• 11/4/25 I visit SF often for work, staying at various Hilton properties in the area. They have the nicest rooms I've seen yet. Everything else is bad. Unsafe location. I should have checked that ahead of time. Assumed it would be better because it's a Curio. Service is also pretty bad. When my room was cleaned today, the made the bed and took my dirty towels. DID NOT REPLACE THEM. I let them know I was completely out of wash cloths and they sent up more towels... No wash cloths... I let them know and they NEVER RESPONDED. I'm booked here again next week and unfortunately I'm within the window where I can't cancel and get my money back. After that, never ever again. I'm sure I'll have more to report after this stay and the next. Will report back. 11/6/25 They did finally respond to my request for more washcloths and said my room would be cleaned and they would be delivered. I left for the day and returned to a room that was never cleaned at all and still not washcloths. They gave me 20k points to compensate. While I'm thankful for the points and the free can of Diet coke that came with it, I'm not yet willing to change my review. Will be checking out shortly. Will continue to report back on my experience. (0.0%)
• A member of the staff entered my room at 2am. When I complained, their first response was that I made it up. No refund was offered. (0.0%)

Top praises

• The hotel is located in a part of San Francisco you don't want to be walking around at night. Homeless people lie on the street and against the hotel, some motionless, others screaming after a trip. Several rats roam the courtyard at night. The staff is very friendly and helpful. But that's about it. The rooms are really dated, and the bathroom fixtures are filthy. There was a stage for two parties in the courtyard. We were glad we left on the day of the party. The portable toilets and sinks were ready and waiting for us during the three days we were there. The photos on the website are completely different from reality, and all that for over $160 a night... oh yeah... parking is on the lot... $28 a day. (0.1%)
• 10/10 highly recommend! Hotel Fiona was fantastic due in no small part to the service and hospitality of Karina, Sam, and Maya. They were so friendly and so helpful during our first trip to SF, and we will for sure be staying at the Fiona again should we ever return! Thank you very much! (0.0%)
• 2 guys of the staff are very friendly and welcoming: the one when we arrived and the one working on evening/night time! (An other one not particularly) We had private bathroom & toilets eventhough outside of the room (just in front!) Good location by the way! (0.0%)

Tripadvisor

Top complaints

• "mini bar" was missing a milky way when i arrived; despite my having immediately alerted hotel staff upon my discovery of said missing milky way, I nevertheless discovered a $3.25 charge tacked sneakily onto my bill! room wasn't clean enough, the duvet needed to be removed from service because of staining; nothing impressive here except for the photographer's ability to make dingy and lower than expected ceiling feel bright and airy! . when i checked in (for a single night stay), i requested a late checkout. the hotel obliged, although i don't understand why the guest after me in the queue was told 1230 while i was told 12 was the latest possible time available. besides this, the staff were all quite friendly and down to earth. i had an incredibly disappointing experience with the hotel manager. Under-confident as the leader of a workplace, the manager here claims their authority over others by putting them down. He was immature, disrespectful, expressed a contempt for guests as burdens, and called me names while attempting to save face while reversing a surcharge on my bill despite his initial insistence that he would not. Onlooking staff remained courteous but quiet, not wanting to get dragged into the manager's fit of frustration. I made a valid request, was right to have done so, and was met with the manager's attempt to steamroll me while making false/unfounded claims regarding my moral fibre. The hotel didn't need 3 people working, anyhow. I would fire the manager and promote the girl who checked me, since she demonstrated good understanding of hotel operations and intuitive understanding of guest requests. If you are looking for a bed and a shower and single serve pumpkin pie flavor coffeemate creamers and you want a cheap room with bad natural light, then this is your place! tldr; half star for the decent cable channel selection (which includes SHOWTIME~!) gets rounded up to one star. (0.0%)
• $110 VALET! Hidden Charges!! Plus Service Charges! Unless you have to stay at this location, this valet service is really expensive. You do not find out until you check out. $110 daily. At no time did the valet disclose the cost of the charges (0.0%)
• ** LEAK ** ** HIDDEN TAX ** Already disastrous welcome the staff has the extremely unpleasant welcome , really average room for the price cleaning done to motivate it cleanliness to review + deposit of $80 per night in the hotel refund 1 month after + $32 per night tax to add to the room and the worst the parking advertised at $75 per day all tax included and at the time of Check out it asks you $10 tax to add far too much tax cache I do not recommend this hotel at all after a 28 day road trip these really the worst hotel we have made I do not recommend at all only possible point the location. (0.0%)

Top praises

• "Any city that doesn't have a Tenderloin isn't a city at all." This place is fantastic. It is effortlessly cool. Phoenix Hotel is laden with epic music history, incredibly comfortable beds, but the best part is the staff. I can't say enough about how great the staff are - helpful, knowledgeable, kind, and an endless resource for good advice. Highly recommend this place and we will be returning. (0.0%)
• "Great First Impressions – Excellent Check-In & Solid Amenities!" Reviewed April 1, 2025 • Stayed at Hotel Fusion, San Francisco Just checked in today at Hotel Fusion in San Francisco, and I have to say — so far, so good! Jesus at the front desk was absolutely spectacular. Friendly, professional, and super helpful. He took the time to clearly explain all the amenities and even gave me a great room. I learned that the on-site bar just opened about four months ago — definitely looking forward to checking that out during my stay. As part of my travel routine, I like to share a review of the room, my check-in experience, and the amenities. The gym here is a solid highlight — open 24 hours, which is a huge plus. I actually did a quick video in there (you can catch it on my blog or wherever I end up sharing it). The gym includes a good variety: a nice rack of dumbbells, a convertible flat/incline/decline bench, and four machines — a stair stepper, treadmill, elliptical, and one more I’ll have to circle back on. I booked through Southwest.com and scored an extra 2,000–3,000 Rapid Rewards points, which made the already reasonable rate (around $120/night) even more worth it. All in all, I’m happy with my stay so far. If you’re in San Francisco and looking for a solid, centrally located spot with good service and amenities, check out Hotel Fusion! — Casey N. (0.0%)
• "I had a great experience checking in, thanks to Hampton inn sfo down town . at the front desk person Sunil he was helpful and guided very well. He was professional, efficient, and made the process seamless. It’s rare to find such high-quality service these days. Thanks, (0.0%)

Google Maps · Complaint quote

"Property is okay and secure. I’m offering this negative review based on one experience. When i realized i left medication in my room and called at 3am to check if they may have found it, my call (i selected the front desk option) was routed to the night auditor who had the audacity to condescendingly inform me that the proper time for me to check on whether my item may have been located would be during “normal working hours, when management and housekeeping was in the building rather than at 3am, in case i wasn’t aware of the time!” As if 1) I should’ve been aware of how and when this hotel is staffed by people with people skills versus those without, like night auditors, and 2) who the hotel’s phone system is unfortunately programmed to route front desk calls to in the middle of the night! This establishment might reconsider routing calls to employees without any capacity for being helpful or friendly, regardless of the hour."

Review rating: 1.0

Google Maps · Praise quote

"Natalia was a great hostess. She was very attentive and provided excellent service. The food was good, it wasn't too loud, and the servers weren't too pushy like they are at some places."

Review rating: 5.0

Tripadvisor · Complaint quote

"This was hands-down the most disappointing experience I've ever had in a supposed 5-star luxury hotel. I paid a premium price for a Junior Suite. When booking, I explicitly selected and ticked the filters for “away from elevator” and “quiet room.” The system let me proceed, confirmed the Junior Suite, and gave no warning that my requests couldn't be met. The room I ended up in was directly next to the elevator shaft — the headboard was literally against the wall with the elevators behind it. The squeaking and constant whooshing/dinging noises were unbearable. I went to speak to manager, repeated the request for a quiet room. She told me ALL Junior Suites are attached to the elevators — no exceptions. The only option was a downgrade to a much lower-category standard room. I had no real choice but to accept it, even though I'd paid extra for the suite. For $700 in a luxury property, this is completely unacceptable. Other major issues during the stay: No housekeeping at all for two full days — the room wasn't cleaned once. Minibar locked the entire time — no one came to unlock it, no explanation, nothing. Received a downgraded room instead of the Junior Suite I paid for. Zero compensation, apology, upgrade, free breakfast, drink voucher — nothing except a late check-out on the last day (which I didn't even need). Paying luxury rates and getting: wrong room type, intolerable elevator noise (despite my clear requests at booking and check-in), no cleaning for 2 days, locked minibar... this is a fundamental failure on every level. I will never stay here again and I strongly advise others to avoid this property if you value sleep, basic service, or getting what you paid for. Especially beware if requesting quiet rooms or higher categories — they seem unable to deliver."

Review rating: 1.0

Tripadvisor · Praise quote

"Very clean hotel. Friendly and helpful staff.great location to union square and transport. Comfortable beds. Coffee machine in room. Free coffee and tea downstsirs in the morning. Would recommend"

Review rating: 5.0

"- There were a few things that didn’t go smoothly. We booked the room for 5 and they only gave 3 sets of blankets. Some of us had to share blankets because they couldn’t even give extra ones. - We booked it with parking, but garage was full the first night, because one or more people who were not supposed to park inside, occupied the space. So we had to find parking on the street and walk back to the hotel. - Toilets got clogged, and the first reaction of the staff was to blame us that we must have put something in them. But later we found out that half of the toilets got clogged in that level due to some pipe issues. - There was some level of kindness and willingness to solve problems, so it wasn’t terrible, but wasn’t the greatest either. I didn’t expect luxury for this price, but it could have been better."

Signal: 0.0%

"11/4/25 I visit SF often for work, staying at various Hilton properties in the area. They have the nicest rooms I've seen yet. Everything else is bad. Unsafe location. I should have checked that ahead of time. Assumed it would be better because it's a Curio. Service is also pretty bad. When my room was cleaned today, the made the bed and took my dirty towels. DID NOT REPLACE THEM. I let them know I was completely out of wash cloths and they sent up more towels... No wash cloths... I let them know and they NEVER RESPONDED. I'm booked here again next week and unfortunately I'm within the window where I can't cancel and get my money back. After that, never ever again. I'm sure I'll have more to report after this stay and the next. Will report back. 11/6/25 They did finally respond to my request for more washcloths and said my room would be cleaned and they would be delivered. I left for the day and returned to a room that was never cleaned at all and still not washcloths. They gave me 20k points to compensate. While I'm thankful for the points and the free can of Diet coke that came with it, I'm not yet willing to change my review. Will be checking out shortly. Will continue to report back on my experience."

Signal: 0.0%

"A member of the staff entered my room at 2am. When I complained, their first response was that I made it up. No refund was offered."

Signal: 0.0%

"The hotel is located in a part of San Francisco you don't want to be walking around at night. Homeless people lie on the street and against the hotel, some motionless, others screaming after a trip. Several rats roam the courtyard at night. The staff is very friendly and helpful. But that's about it. The rooms are really dated, and the bathroom fixtures are filthy. There was a stage for two parties in the courtyard. We were glad we left on the day of the party. The portable toilets and sinks were ready and waiting for us during the three days we were there. The photos on the website are completely different from reality, and all that for over $160 a night... oh yeah... parking is on the lot... $28 a day."

Signal: 0.1%

"10/10 highly recommend! Hotel Fiona was fantastic due in no small part to the service and hospitality of Karina, Sam, and Maya. They were so friendly and so helpful during our first trip to SF, and we will for sure be staying at the Fiona again should we ever return! Thank you very much!"

Signal: 0.0%

"2 guys of the staff are very friendly and welcoming: the one when we arrived and the one working on evening/night time! (An other one not particularly) We had private bathroom & toilets eventhough outside of the room (just in front!) Good location by the way!"

Signal: 0.0%

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