Atmosphere review insights for Florida, United States, Bars

I strongly recommend staying away from this venue. My experiences with the staff at Sugar and Tea Room were extremely disappointing, and it seems clear that something in their management or operations has changed. This may explain why fewer classy, self-respecting patrons appear to be attending compared to the past. I used to visit these venues frequently, but on one occasion I was abruptly escorted out without any explanation. I later heard from others that if you are not continuously purchasing drinks, staff may single you out and ask you to leave. I am not a heavy drinker, but had I been treated with basic respect, I would have gladly spent full evenings there enjoying dinner and supporting the business. On previous visits, security staff would oddly sit next to me and ask if I was “okay,” as if there were an issue when there clearly wasn’t. On another occasion, I was simply told to leave with no explanation whatsoever. I am a well-dressed, respectful, and well-groomed individual, and the only apparent reason for this treatment seemed to be that I was not repeatedly purchasing overpriced drinks or reserving a table. Look out for a short mini version of Jackie Chan looking staff who goes around taking notes and passing the message to security. Staff constantly patrol and watch guests throughout the venue, which creates an uncomfortable atmosphere and discourages patrons from ordering at their own pace. Instead of feeling relaxed and welcomed, I felt pressured and unwelcome. Additionally, having previously worked closely with city code compliance, I noticed that the hallway connecting Sugar and Tea Room appears far too narrow during their over-capacity weekend nights. In the event of an emergency, this could potentially present a serious fire hazard. I am unsure whether the city or fire department is aware of this issue. I am a reasonable and respectful person, and I would not have posted this review had management simply provided an explanation or apology after I reached out privately. I did receive an initial response saying they would follow up, but no further communication ever came. Brickell now offers many better options, and I have been treated far more professionally at other venues. Until I receive a sincere apology and a genuine welcome back, I see no reason to remove this review or return.

65 dollars for 2 drinks? And they charged the max gratuity on top. The atmosphere is super ghetto like a cantina, mediocre drinks. You can go to a nice rooftop like rosa sky in Brickell and pay half for 2 drinks. This is stupid

Absolute BEST pre game spot before the marlins game. atmosphere is very inviting, the “Havana bites” sandwich is to die for, and the beers are ICE cold. Couldn’t recommend a better spot, definitely a MUST TRY!

...because unless you have aguesia, or perhaps if you're a moron, choosing and liking a restaurant because it is decorated with license plates and beer cans is a pretty foolish call. This place is so-decorated. The food (our party had fish'n'chips, a Blue Burger, and salmon, amongst us) is uniformly uninspired, and nearly tasteless. The portions are mediocre. The beer is...please pay attention, I'm commenting on the BEER in a TAVERN here...crummy. It reeked of old pennies from a piggy bank. The service is 'lacking' (and so too should be the gratuity). And to top off an otherwise lousy experience, the menu is not inexpensive. And they only take cash, which in today's world should basically be reserved for schemes for tax evasion or money laundering. It's a neighborhood joint, and I should be going there often, but I don't. I would favorably comment that the parking is free, but since it is a neighborhood joint most of the patrons walk so they don't get trapped in a DUI situation.

ALL BAR SEATS RESERVED!?!?!? THIS PLACE IS A JOKE LMFAO!!!!!! Sorry fellow Philly fans — this is not the vibe AT ALL. The bartenders place reserved signs on the bar for their friends and it’s impossible to get a seat. This place is a private social club. By you-know-who’s, for you-know-who’s. No bar ever EVER EVER reserves bar seats. The bartenders are absolutely smug and totally unpleasant, and their drinks are weak, expensive , and taste horrible. God forbid you ever order something besides a beer or a shot here. The bartenders are clueless and proud of it. They boast over their “reserved” bar seats that sit empty for hours and hours. The boss must slip them some to big extra because there’s no way they make any money reserving seats , with terrible attitudes and even more terrible drinks. They are the bottom of the barrel when it comes to bar staff.

DO NOT RECOMMEND-BEWARE! First red flag, if you look at a menu and there are only BOTTLE prices and NO drink prices...RUN.....My husband and I made reservations for Friday night and woke up on Saturday morning still in SHOCK! Service and food were fine. We ordered 2 appetizers, 1 fish to share and corn and Brussel sprouts. We each had 3 drinks just to relax and make the night last. We noticed the ambiance was not the same as the first time we went. Inside was empty and plenty of seating outside but full of families and kids. When you make reservations, it clearly says no kids after 9pm, which was a LIE and no shorts or open toe/sandals and there was a gentlemen right next to us in SHORTS and open toe SANDALS. By 10pm it was emptying out, no vibe what's so ever. Then the bill came. $35 for Woodford Reserve Old Fashion and $38 Grey Goose Martini EACH. Now my husband and I go out regularly to TOP restaurants and have NEVER paid this let alone in a small restaurant next to Duffy's in a shopping center. Total bill was $524. I put the exact numbers since you will never see them on the menu. NOW we know why it has changed so much. We don't mind spending on high quality dinners with the right food and ambience but this was HIGHWAY ROBBERY. We will NEVER go there again nor will we EVER recommend. Many and MUCH better places to spend that kind of money.

My wife and my daughter visited this place, and the experience was truly disappointing. My wife asked a waitress, in Spanish, if she could bring us some sugar. The waitress’s response was rude and xenophobic. She stood right in front of her and said, in a harsh tone, that only English. My wife, shocked, tried again in English, but the waitress left angrily and never brought the sugar. It’s a shame, because the atmosphere is nice, but this behavior made us feel very uncomfortable. We will not be returning.

Review rating: 1.0

The Location and atmosphere was nice, but the cost of the food, taste and service was terrible. You’re better off going to the rusty pelican.

Review rating: 2.0

I strongly recommend staying away from this venue. My experiences with the staff at Sugar and Tea Room were extremely disappointing, and it seems clear that something in their management or operations has changed. This may explain why fewer classy, self-respecting patrons appear to be attending compared to the past. I used to visit these venues frequently, but on one occasion I was abruptly escorted out without any explanation. I later heard from others that if you are not continuously purchasing drinks, staff may single you out and ask you to leave. I am not a heavy drinker, but had I been treated with basic respect, I would have gladly spent full evenings there enjoying dinner and supporting the business. On previous visits, security staff would oddly sit next to me and ask if I was “okay,” as if there were an issue when there clearly wasn’t. On another occasion, I was simply told to leave with no explanation whatsoever. I am a well-dressed, respectful, and well-groomed individual, and the only apparent reason for this treatment seemed to be that I was not repeatedly purchasing overpriced drinks or reserving a table. Look out for a short mini version of Jackie Chan looking staff who goes around taking notes and passing the message to security. Staff constantly patrol and watch guests throughout the venue, which creates an uncomfortable atmosphere and discourages patrons from ordering at their own pace. Instead of feeling relaxed and welcomed, I felt pressured and unwelcome. Additionally, having previously worked closely with city code compliance, I noticed that the hallway connecting Sugar and Tea Room appears far too narrow during their over-capacity weekend nights. In the event of an emergency, this could potentially present a serious fire hazard. I am unsure whether the city or fire department is aware of this issue. I am a reasonable and respectful person, and I would not have posted this review had management simply provided an explanation or apology after I reached out privately. I did receive an initial response saying they would follow up, but no further communication ever came. Brickell now offers many better options, and I have been treated far more professionally at other venues. Until I receive a sincere apology and a genuine welcome back, I see no reason to remove this review or return.

Signal: 0.0%

65 dollars for 2 drinks? And they charged the max gratuity on top. The atmosphere is super ghetto like a cantina, mediocre drinks. You can go to a nice rooftop like rosa sky in Brickell and pay half for 2 drinks. This is stupid

Signal: 0.0%

Absolute BEST pre game spot before the marlins game. atmosphere is very inviting, the “Havana bites” sandwich is to die for, and the beers are ICE cold. Couldn’t recommend a better spot, definitely a MUST TRY!

Signal: 0.0%