Service review insights for Florida, United States, Bars

I strongly recommend staying away from this venue. My experiences with the staff at Sugar and Tea Room were extremely disappointing, and it seems clear that something in their management or operations has changed. This may explain why fewer classy, self-respecting patrons appear to be attending compared to the past. I used to visit these venues frequently, but on one occasion I was abruptly escorted out without any explanation. I later heard from others that if you are not continuously purchasing drinks, staff may single you out and ask you to leave. I am not a heavy drinker, but had I been treated with basic respect, I would have gladly spent full evenings there enjoying dinner and supporting the business. On previous visits, security staff would oddly sit next to me and ask if I was “okay,” as if there were an issue when there clearly wasn’t. On another occasion, I was simply told to leave with no explanation whatsoever. I am a well-dressed, respectful, and well-groomed individual, and the only apparent reason for this treatment seemed to be that I was not repeatedly purchasing overpriced drinks or reserving a table. Look out for a short mini version of Jackie Chan looking staff who goes around taking notes and passing the message to security. Staff constantly patrol and watch guests throughout the venue, which creates an uncomfortable atmosphere and discourages patrons from ordering at their own pace. Instead of feeling relaxed and welcomed, I felt pressured and unwelcome. Additionally, having previously worked closely with city code compliance, I noticed that the hallway connecting Sugar and Tea Room appears far too narrow during their over-capacity weekend nights. In the event of an emergency, this could potentially present a serious fire hazard. I am unsure whether the city or fire department is aware of this issue. I am a reasonable and respectful person, and I would not have posted this review had management simply provided an explanation or apology after I reached out privately. I did receive an initial response saying they would follow up, but no further communication ever came. Brickell now offers many better options, and I have been treated far more professionally at other venues. Until I receive a sincere apology and a genuine welcome back, I see no reason to remove this review or return.

ABSOLUTE HORRIBLE SERVICE!!! The hostess and the managers were really rude they were supposed to seat us and they didn’t do that. They wouldn’t let us stand inside either we waited 40-45 minutes and left. They were very unprofessional and very rude.

160$ for 3 people, Service is terrible and not to mention you have to pay gratuity so they do not bother being good costumer service. If i could tip 0$ i absolutely would. Seafood boil was bland serving size is TREMENDOUSLY different from the cover of the meal. Overall dissatisfaction.

4/5/19 party of six. Worst service ever!! Soup inedible. 18% percent automatic tip added yet a line on the check for tip. Had to get up 6x to find a waiter. A privilege for a $450 check for a family meal. Steaks arrived cold and overcooked. My 3rd and last time.

Absolutely a trash place. No service and so called manager needs to take management classes. They are in the business of stealing your credit card numbers. Stay away from this place.

This place is horrible the bartender was so rude he couldn’t hear me and I was loosing my voice so I couldn’t yell so I text on my phone and then I couldn’t hear his response so he screamed at me I was completely sober and the people around me all looked at me like ready for me to go off but as mentioned I was sober and just walked in with my friends so I let it slide. (The drink was also horrible) Then going to the bathroom I went to knock on a door bc I was waiting a long time and the bouncer pushed me again I was sober it wasn’t an aggressive knock. He also grab my friend when she went to look at her self in the mirror. He was so rude and nasty this place sucks!!!! Do not go they don’t deserve your money it’s right and boring I. There anyway only went bc it was open later and up the block from my friends house.

Review rating: 1.0

Today Tuesday My friend came first to this restaurant we come mostly on Tuesday.The First server ask my friend to move from the table with a booth bc they needed the table for 5 ppl and we were only two. So my friend responded that we preferred to stay in the table. Now I came around 7 and two other two servers came to the table to tell me the same thing to move cuase there were customers waiting and that were a total of 5 that our table was bigger for 5ppl after we ordered our food and drinks. Then for the third time a lady Andrea came to the table to ask please to move that the was for 5ppl and not two. What the hell is wrong with these ppl I drive far bc the tacos and the place is a place with good atmosphere. I ask one of the server the employee the name of the lady and he said it was the Manager name Andrea. Now she came to my table and told me her name is Eve or Eva on top of bad unprofessional service they lied about her name to tell me please to move. I will continue to come cuase like I said I like the tacos here but hopefully the manager that says she is the owner is not a person with professionalism. She needs to see this is wrong I guess this place is good one but if they continue to move ppl from their table they would loose customers. That lady Eva Andrea try to make the blame on me as a customer bc we did not accepted to move and why she was is she asking if she is really the owner she should just not let us stay and give her table of 5 to her favors visitors. This is not professional and good service bad bad bad

Review rating: 2.0

I strongly recommend staying away from this venue. My experiences with the staff at Sugar and Tea Room were extremely disappointing, and it seems clear that something in their management or operations has changed. This may explain why fewer classy, self-respecting patrons appear to be attending compared to the past. I used to visit these venues frequently, but on one occasion I was abruptly escorted out without any explanation. I later heard from others that if you are not continuously purchasing drinks, staff may single you out and ask you to leave. I am not a heavy drinker, but had I been treated with basic respect, I would have gladly spent full evenings there enjoying dinner and supporting the business. On previous visits, security staff would oddly sit next to me and ask if I was “okay,” as if there were an issue when there clearly wasn’t. On another occasion, I was simply told to leave with no explanation whatsoever. I am a well-dressed, respectful, and well-groomed individual, and the only apparent reason for this treatment seemed to be that I was not repeatedly purchasing overpriced drinks or reserving a table. Look out for a short mini version of Jackie Chan looking staff who goes around taking notes and passing the message to security. Staff constantly patrol and watch guests throughout the venue, which creates an uncomfortable atmosphere and discourages patrons from ordering at their own pace. Instead of feeling relaxed and welcomed, I felt pressured and unwelcome. Additionally, having previously worked closely with city code compliance, I noticed that the hallway connecting Sugar and Tea Room appears far too narrow during their over-capacity weekend nights. In the event of an emergency, this could potentially present a serious fire hazard. I am unsure whether the city or fire department is aware of this issue. I am a reasonable and respectful person, and I would not have posted this review had management simply provided an explanation or apology after I reached out privately. I did receive an initial response saying they would follow up, but no further communication ever came. Brickell now offers many better options, and I have been treated far more professionally at other venues. Until I receive a sincere apology and a genuine welcome back, I see no reason to remove this review or return.

Signal: 0.0%

ABSOLUTE HORRIBLE SERVICE!!! The hostess and the managers were really rude they were supposed to seat us and they didn’t do that. They wouldn’t let us stand inside either we waited 40-45 minutes and left. They were very unprofessional and very rude.

Signal: 0.0%

160$ for 3 people, Service is terrible and not to mention you have to pay gratuity so they do not bother being good costumer service. If i could tip 0$ i absolutely would. Seafood boil was bland serving size is TREMENDOUSLY different from the cover of the meal. Overall dissatisfaction.

Signal: 0.1%