Service review insights for Florida, United States, Bars

Google Maps

Complaint signal is 6.5%.

Praise signal is 39.3%.

Baseline signal is 6.5%.

Delta vs baseline is 0.0 points.

Google Maps

Top complaints

• A Liverpool supporters Pub. I'm from out of town and stopped in specifically for the Liverpool match. My only complaint is I had no idea there was a separate room for the supporters group and watched the match in the front. The staff was friendly and quick to serve. Recommend if you're in the downtown area. (0.1%)
• Absolute worst pizza of my life and I’m the kind of person who thought (prior to this) that even bad pizza can’t be that bad. I’m pretty sure the burnt flavor was helping here. It tastes like rancid grease. Totino's in the microwave would have been a MUCH preferred option. No service to speak of. Drinks were very late, we had to go find someone to ask for them as we were trying to leave. They did comp a drink for my husband, that might have covered the cost of the pizza but nothing can make up for the awful taste that was a violent assault on my taste buds. (0.1%)
• Called in an order and they never placed it. Very bad service but decent pizza. (0.1%)

Top praises

• Great food and service. (0.3%)
• They were very nice, easily allowed us to change seating when needed. The food was amazing and service was great. Servers were very nice. The food came quickly. (0.3%)
• 10/10!! Food is soo good!! Keith is amazing such friendly staff and added to our experience he gave us recommendations that we followed and were so glad we did! Definitely get the wings, creamy ceaser and pizza. (0.1%)

Google Maps · Complaint quote

"I love lazy moon for their food and prices and chill environment. However I feel like I had to knock off a star for a service issue that has happened to me twice now. Last time I was here, I ordered a second drink by scanning the QR code on the table. They never saw the order came in so I had t go up and get it. The manager was apologetic and told the employee to make sure to check the orders. I understand this stuff happens. But today I came back and did the same thing, when I was ready for another drink i conveniently ordered off my phone w the QR code. Same things happen. The girl was apologetic and nice and said she’d make the drink now. Another male made it , didn’t know it was for me and went to bring it to other tables and I had to chase him down to finally get my drink. After the second failed attempt, I’m gonna just go up to the counter next time for a second drink. I liked the fact you could order at the table for convenience and I don’t like much social interaction, so it’s a shame that I can’t use this feature without having an issue. Not just that, the second drink I recieved was literally half of a cocktail. Waste of money but still cheap enough to let it go. My advice would be to make sure newer employees check their order tickets."

Review rating: 4.0

Google Maps · Praise quote

"I have been here more than anywhere else in Orlando. Not only because of the great food and drink. But because I love Trivia Tuesday! Harp and Celt are great people and better time."

Review rating: 5.0

"A Liverpool supporters Pub. I'm from out of town and stopped in specifically for the Liverpool match. My only complaint is I had no idea there was a separate room for the supporters group and watched the match in the front. The staff was friendly and quick to serve. Recommend if you're in the downtown area."

Signal: 0.1%

"Absolute worst pizza of my life and I’m the kind of person who thought (prior to this) that even bad pizza can’t be that bad. I’m pretty sure the burnt flavor was helping here. It tastes like rancid grease. Totino's in the microwave would have been a MUCH preferred option. No service to speak of. Drinks were very late, we had to go find someone to ask for them as we were trying to leave. They did comp a drink for my husband, that might have covered the cost of the pizza but nothing can make up for the awful taste that was a violent assault on my taste buds."

Signal: 0.1%

"Called in an order and they never placed it. Very bad service but decent pizza."

Signal: 0.1%

"Great food and service."

Signal: 0.3%

"They were very nice, easily allowed us to change seating when needed. The food was amazing and service was great. Servers were very nice. The food came quickly."

Signal: 0.3%

"10/10!! Food is soo good!! Keith is amazing such friendly staff and added to our experience he gave us recommendations that we followed and were so glad we did! Definitely get the wings, creamy ceaser and pizza."

Signal: 0.1%

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