Service review insights for Florida, United States, Restaurants

"To the Management Team at The Capital Grille, As frequent guests of Capital Grille, we have always held your establishments in high regard. However, our recent visit to the Miami location for a party of eight was deeply disappointing and fell far below the standards we expect from your brand. Out of eight entrées, six were served incorrectly. The issues ranged from two fish dinners and multiple side dishes arriving cold, to steaks being served overcooked or raw/purple. The most egregious failure involved my daughter’s filet mignon: after being sent back because it was raw, the manager returned the exact same piece of cut meat to the table without ensuring it was cooked properly. The steak required a third attempt to be cooked to the ordered medium temperature. Furthermore, all side dishes and another steak were served on cold plates. The service was equally lacking. Despite having two bottles of wine at the table, we were forced to refill our own glasses throughout the night. While the manager on duty assured us the situation would be rectified, the execution of the replacement dishes was consistently poor. Given our long-standing history with Capital Grille, this experience was shocking. At this time, we do not have plans to return to the Miami location

**GO TO METRO ESPRESSO INSTEAD** After ordering a side item and drinks, we waited over 40 mins before we decided to leave because we never received either. We even ordered a meal each during that time. When we told a waitress, who was not our original we were leaving due to the lack of service, we heard her ask the kitchen about the order and they replied they had no such order in. So the bartender that was taking care of us never put anything in nor brought us the drink that was asked for. 1000% horrible service. Do better. Hire better.

09/18 I barely leave bad reviews but I had to for this place. this place gave me the worst experience of this summer in the US. Since the very beginning the hostess was very arrogant in her behaviour and she had an attitude since the very beginning, we sat outside we waited more than 15 mins for our order and had to go to the bartender so he could take our order, it was a happy hour and as soon as it ended the hostess came and took the menus and we didnt actually order the entree we just had drinks, and she knew we sat way back and didn’t order yet. the food was good, i just didn’t like the service at all. i wouldn’t go back at this place

Like others, we have eaten here several times; and have always had a good experience. The restaurant is still the beautiful and modern setting we remember from yrs past. The location is just off the lobby at the Wyndham Grand Hotel, which is convenient for anyone staying at the Wyndham resort. The decor is clean, and inviting; and even has a fresh fish display, and a sushi chef on hand... This visit, we dined on a Saturday night, and was near dead: Maybe 12 people total, counting our 5. The menu is very limited at this time, which is a downer. A few of the better options, that we remember from before, are no longer available. We opted for the fresh snapper, the fillet with potato, and the crab Mac n cheese. Honestly, I can’t remember what the grandkids ordered(crab Mac n cheese, and sliders, maybe?)... Everything was good, with the snapper stealing the show. We also grabbed a spicy tuna roll, which was excellent. Everything here tasted fresh to say the least. Service here has always been excellent. This visit was no different. Our waitress worked hard to keep everything coming to the table on time, and the glasses full. She also helped us make a nice selection on our wine, which we appreciated. Service gets a 5+ this go around. Overall, we love this place. I’ve rated it a 5 in most of my reviews, but this visit, I’m on the fence. Though I have no real complaints, the limited menu is tough to deal with. I miss the actual menu, which offered an array of fresh dishes. And, while I understand the short staff with this covid thing still hanging around, it still makes it frustrating. Either way, I do recommend trying Deep Blu, if you’re staying near Wyndham Grand, or the Wyndham time-shares at Bonnet Creek. Note: If you are staying at the Hilton or Waldorf Astoria at Bonnet Creek; or even the new JW Marriott, it’s a relatively short walk as well. We’ve done it before ourselves... Enjoy

The meal did not live up to my expectations. I had the salmon and my husband had the Mahi Mahi. Fish really overcooked, side dishes too dry. Menu not suitable for intolerances, but allergens are indicated. The choice was limited for my part. (gluten, lactose) Fortunately, the fish and the service saved the day

This was hands down one of the most disappointing dining experiences my family and I have ever had. From the moment we walked in, things felt off. The restaurant was barely busy, yet we waited about 10 minutes just to be seated. Once we sat down, it took nearly 10 more minutes for our server, Jameel G., to even acknowledge us. In that time, we’d already picked out our appetizers and entrées—still no water, no check-in, nothing. We had to flag down other staff members just to ask if someone was assigned to our table. When the server finally appeared, he dropped off chips, poured water, took the appetizer order, and disappeared again. He returned after our appetizer arrived, only to quickly pass by with a “how’s everything?” and vanish once more. It felt like we were on our own the entire time. Then, things got worse. My daughter found a piece of hair in her drink. We tried to bring it to a manager’s attention—but couldn’t even locate one. After a few minutes, we asked a staff member to notify the manager, who was apparently standing up front. It still took another 5 minutes before he came over. When he finally arrived, he apologized and said he’d “take care of us.” But it felt more like a scripted performance than real hospitality. Suddenly, the whole staff came alive—busboys cleaning, the server reappearing—because the manager was watching. But once he left, it was back to neglect. Even at the end, our server refused to refill our water. No apology. No real effort to make things right. Just pulled out his handheld payment device, processed our bill, and walked away. I think the expectation was because he was standing there, I'd be pressured into tipping him the suggested 20-25%. There was a 15% discount applied to our $68.35 check, totaling $11.32—but that small comp did not begin to make up for the lack of care and the unsanitary experience. Date of visit: May 24, 2025 Check #275 | Table 17 | Server: Jameel G.

The food shrunk (1/2 tostones for sliders?!) and so did the service.

Review rating: 4.0

First and foremost I want to say the service had nothing to do with this review. Terrible experience. We brought our 1½-year-old and were served grapes that had visible mold on them — something that never should be given to anyone, especially a baby. What was even worse was the lack of concern from staff when we pointed it out. No real apology, no urgency, just a dismissive response. Accidents happen, but the complete lack of sympathy and accountability was shocking and not what you expect at Disney. I should have trusted the previous reviews and avoided this place. If you’re dining with small children, I would strongly suggest choosing somewhere else.

Review rating: 1.0

"To the Management Team at The Capital Grille, As frequent guests of Capital Grille, we have always held your establishments in high regard. However, our recent visit to the Miami location for a party of eight was deeply disappointing and fell far below the standards we expect from your brand. Out of eight entrées, six were served incorrectly. The issues ranged from two fish dinners and multiple side dishes arriving cold, to steaks being served overcooked or raw/purple. The most egregious failure involved my daughter’s filet mignon: after being sent back because it was raw, the manager returned the exact same piece of cut meat to the table without ensuring it was cooked properly. The steak required a third attempt to be cooked to the ordered medium temperature. Furthermore, all side dishes and another steak were served on cold plates. The service was equally lacking. Despite having two bottles of wine at the table, we were forced to refill our own glasses throughout the night. While the manager on duty assured us the situation would be rectified, the execution of the replacement dishes was consistently poor. Given our long-standing history with Capital Grille, this experience was shocking. At this time, we do not have plans to return to the Miami location

Signal: 0.0%

**GO TO METRO ESPRESSO INSTEAD** After ordering a side item and drinks, we waited over 40 mins before we decided to leave because we never received either. We even ordered a meal each during that time. When we told a waitress, who was not our original we were leaving due to the lack of service, we heard her ask the kitchen about the order and they replied they had no such order in. So the bartender that was taking care of us never put anything in nor brought us the drink that was asked for. 1000% horrible service. Do better. Hire better.

Signal: 0.0%

09/18 I barely leave bad reviews but I had to for this place. this place gave me the worst experience of this summer in the US. Since the very beginning the hostess was very arrogant in her behaviour and she had an attitude since the very beginning, we sat outside we waited more than 15 mins for our order and had to go to the bartender so he could take our order, it was a happy hour and as soon as it ended the hostess came and took the menus and we didnt actually order the entree we just had drinks, and she knew we sat way back and didn’t order yet. the food was good, i just didn’t like the service at all. i wouldn’t go back at this place

Signal: 0.0%