Wait Time review insights for Florida, United States, Restaurants

"To the Management Team at The Capital Grille, As frequent guests of Capital Grille, we have always held your establishments in high regard. However, our recent visit to the Miami location for a party of eight was deeply disappointing and fell far below the standards we expect from your brand. Out of eight entrées, six were served incorrectly. The issues ranged from two fish dinners and multiple side dishes arriving cold, to steaks being served overcooked or raw/purple. The most egregious failure involved my daughter’s filet mignon: after being sent back because it was raw, the manager returned the exact same piece of cut meat to the table without ensuring it was cooked properly. The steak required a third attempt to be cooked to the ordered medium temperature. Furthermore, all side dishes and another steak were served on cold plates. The service was equally lacking. Despite having two bottles of wine at the table, we were forced to refill our own glasses throughout the night. While the manager on duty assured us the situation would be rectified, the execution of the replacement dishes was consistently poor. Given our long-standing history with Capital Grille, this experience was shocking. At this time, we do not have plans to return to the Miami location

**GO TO METRO ESPRESSO INSTEAD** After ordering a side item and drinks, we waited over 40 mins before we decided to leave because we never received either. We even ordered a meal each during that time. When we told a waitress, who was not our original we were leaving due to the lack of service, we heard her ask the kitchen about the order and they replied they had no such order in. So the bartender that was taking care of us never put anything in nor brought us the drink that was asked for. 1000% horrible service. Do better. Hire better.

09/18 I barely leave bad reviews but I had to for this place. this place gave me the worst experience of this summer in the US. Since the very beginning the hostess was very arrogant in her behaviour and she had an attitude since the very beginning, we sat outside we waited more than 15 mins for our order and had to go to the bartender so he could take our order, it was a happy hour and as soon as it ended the hostess came and took the menus and we didnt actually order the entree we just had drinks, and she knew we sat way back and didn’t order yet. the food was good, i just didn’t like the service at all. i wouldn’t go back at this place

This was hands down one of the most disappointing dining experiences my family and I have ever had. From the moment we walked in, things felt off. The restaurant was barely busy, yet we waited about 10 minutes just to be seated. Once we sat down, it took nearly 10 more minutes for our server, Jameel G., to even acknowledge us. In that time, we’d already picked out our appetizers and entrées—still no water, no check-in, nothing. We had to flag down other staff members just to ask if someone was assigned to our table. When the server finally appeared, he dropped off chips, poured water, took the appetizer order, and disappeared again. He returned after our appetizer arrived, only to quickly pass by with a “how’s everything?” and vanish once more. It felt like we were on our own the entire time. Then, things got worse. My daughter found a piece of hair in her drink. We tried to bring it to a manager’s attention—but couldn’t even locate one. After a few minutes, we asked a staff member to notify the manager, who was apparently standing up front. It still took another 5 minutes before he came over. When he finally arrived, he apologized and said he’d “take care of us.” But it felt more like a scripted performance than real hospitality. Suddenly, the whole staff came alive—busboys cleaning, the server reappearing—because the manager was watching. But once he left, it was back to neglect. Even at the end, our server refused to refill our water. No apology. No real effort to make things right. Just pulled out his handheld payment device, processed our bill, and walked away. I think the expectation was because he was standing there, I'd be pressured into tipping him the suggested 20-25%. There was a 15% discount applied to our $68.35 check, totaling $11.32—but that small comp did not begin to make up for the lack of care and the unsanitary experience. Date of visit: May 24, 2025 Check #275 | Table 17 | Server: Jameel G.

We have been going to Trails End for more than 35 years. Sadly Disney management has done a great job of destroying a Fort Wilderness institution. The food at Trails End used to be some of the best food on Disney property, with one of the best buffets of comfort food around in my own opinion. Now Disney food management has turned Trails End into a quick service stop that has dropped the food quality considerably. This is so sad to see. This restaurant was a hub for great food and fun times while staying at Fort Wilderness. Once again progress in reverse here at Disney. This should not have happened. The food was good, now it is almost laughable. The cornbread here was a staple that you could always enjoy, now its not even recognizable. Food here used to be made from scratch and by caring people. That is now all gone. Another "quick service". That is not something you need at Fort Wilderness. Lots of people truly enjoyed coming to Trails End after day at the parks or swimming for an enjoyable dinner and a nice time sitting down with other guests. Enjoying good comfort food. While the cast members are very nice it just can't make up for Disney ruining something that had so much nostalgia. Shame on you.

$199 bill for dinner for two with two cocktails. Not worth it. Good service but disappointing food. LapuLapu cocktail served in pineapple was $20. Now for dinner-started with kale salad which is green cardboard. Noodles were tasteless and boiled, unpeeled shrimp were served plain in a small bowl. Steak was very fatty and had lots of tough gristle. Don’t like bread pudding but I tried it. DONT WASTE YOUR TIME OR MONEY.

Waiting 10 minutes for a menu and it was slow so what was the reason? Conversations more important?

Review rating: 1.0

The Bull and Bear was highly recommended by a couple of people who know the area well and who we respect their views on where to eat. However; the experience didn’t live up to the recommendations. We arrived early hoping to get a cocktail in the bar but was informed that it was at full capacity so settled for a place in the hotel bar. The bar tender, Arnold, made great cocktails. On to dinner, the first thing that we noticed was just how noisy the restaurant was with a number of large tables full of guests having to talk loudly over each other to be heard. We asked for somewhere quieter but was informed it was like this throughout the restaurant. So we settled in at our table and thumbed through the impressive wine list. The website says you can bring your own bottle and pay corkage of $65 as long as the bottle isn’t one that they have on the list but they do not publish a list on line so it’s pot luck on that one. We ordered the famed fried chicken and a filet mignon and waited…and waited….and waited for an hour before our food arrived. Dina, our server, was great and couldn’t apologise enough and even managed to get our food taken off of the bill which was greatly appreciated. If you plan on visiting go at the weekend to avoid the hoards of conference attendees. During the week this is a corporate venue.

Review rating: 3.0

"To the Management Team at The Capital Grille, As frequent guests of Capital Grille, we have always held your establishments in high regard. However, our recent visit to the Miami location for a party of eight was deeply disappointing and fell far below the standards we expect from your brand. Out of eight entrées, six were served incorrectly. The issues ranged from two fish dinners and multiple side dishes arriving cold, to steaks being served overcooked or raw/purple. The most egregious failure involved my daughter’s filet mignon: after being sent back because it was raw, the manager returned the exact same piece of cut meat to the table without ensuring it was cooked properly. The steak required a third attempt to be cooked to the ordered medium temperature. Furthermore, all side dishes and another steak were served on cold plates. The service was equally lacking. Despite having two bottles of wine at the table, we were forced to refill our own glasses throughout the night. While the manager on duty assured us the situation would be rectified, the execution of the replacement dishes was consistently poor. Given our long-standing history with Capital Grille, this experience was shocking. At this time, we do not have plans to return to the Miami location

Signal: 0.0%

**GO TO METRO ESPRESSO INSTEAD** After ordering a side item and drinks, we waited over 40 mins before we decided to leave because we never received either. We even ordered a meal each during that time. When we told a waitress, who was not our original we were leaving due to the lack of service, we heard her ask the kitchen about the order and they replied they had no such order in. So the bartender that was taking care of us never put anything in nor brought us the drink that was asked for. 1000% horrible service. Do better. Hire better.

Signal: 0.0%

09/18 I barely leave bad reviews but I had to for this place. this place gave me the worst experience of this summer in the US. Since the very beginning the hostess was very arrogant in her behaviour and she had an attitude since the very beginning, we sat outside we waited more than 15 mins for our order and had to go to the bartender so he could take our order, it was a happy hour and as soon as it ended the hostess came and took the menus and we didnt actually order the entree we just had drinks, and she knew we sat way back and didn’t order yet. the food was good, i just didn’t like the service at all. i wouldn’t go back at this place

Signal: 0.0%