Amenities review insights for Florida, United States

14 days stay in December 2025. This hotel needs more service staff. Customers suffer with overcrowded breakfast area and items unfilled. Long wait times for rooms to be cleaned. One of the two elevators out of service for 6 days and counting. Pool has been closed for tiling work. Staff tries their best, but needs more help.

8.28 - I reached out to email given below and has not responded. Definitely not a Four Seasons experience! Soothing ambiance in Brickell! Welcoming hospitality with champagne glasses, modern setting with sculptures and various restaurants. The outdoor pool is surrounded by waterfalls and if you keep on walking you will appreciate hammocks held in between palm trees over the pool. Forgot sunscreen? They have it! Want to wash before heading back? They have a laundry room. Beautiful views! I’d have to say that concierge the Four Seasons Aviara at San Diego set the mark high when they made my daughter feel special. This hotel did not do anything to help us mark the special occasion we visited Miami….Not the Four Seasons treatment I was accustomed to.

⭐☆☆☆☆ 1-Star Review – Tru by Hilton Miami West Brickell Hotel I haven’t even stayed at this hotel yet, and unfortunately my experience has already been very disappointing. On January 14 at 3:44 PM, I called the front desk because I have two separate reservations—one for Saturday, January 24, 2026, and another for Sunday, January 25, 2026. Since it’s my anniversary weekend, I simply wanted to ask if it would be possible to stay in the same room for both nights. I also mentioned that I was trying to surprise my wife, hoping for a helpful and positive interaction. Instead, the receptionist was very dry, unprofessional, and disengaged. What really stood out—and was honestly shocking—was that she stated the hotel is “not really good,” that there are no balconies, that the views are bad from all rooms, and that the hotel does not help at all with special occasions. My 1-star review for the room is based on the front desk description since I have not seen my room yet. I might change the review once I get the full experience of the Hotel and amenities. Back in 2011–2013, I used to stay exclusively at Hilton properties, with at least 4–5 vacations per year. Over time, however, I began experiencing consistently poor service, which led my wife and me to switch to other brands such as Hyatt and Marriott. After several years, I decided to give Hilton another chance—and this was my very first experience since then. WOW. So far, it has been extremely disappointing. Hearing such negative comments directly from a front desk employee gave me the impression that guests should not expect quality service or genuine hospitality. It honestly felt like I was being discouraged from staying at the property altogether. This is not the level of professionalism or customer care I would expect from a Hilton-branded hotel, especially when calling ahead for a milestone event like an anniversary. First impressions matter, and unfortunately, this interaction has already cast a shadow over what should have been a meaningful and special weekend. I truly hope management takes this feedback seriously and addresses staff attitude and customer service, because this experience has already lowered my expectations before I’ve even arrived.

2 Star Hotel at Best My mind is blown when I read all of the recent 5 star reviews as we had an experience far from 5 star. The hotel itself is extremely dated and furniture old (stained/ dirty pool cushions), pitch black halls leading to the rooms and an unapologetic staff. The housekeeping was subpar leaving dirty cups and not replenishing what was used in the room (towels, lotion, soap, coffee pods). We had to call multiple times a day to request items that should have been there after a clean. The whole time we were there they were performing fire alarm "drills" that stated we couldn't leave the hotel multiple times but the worst was on our 3rd day we received a letter under our door that the elevators were going to stop working at midnight which also meant that we had a midnight curfew. We rushed back from dinner and potential plans knowing that we wouldn't be able to get to our room. Upon arrival we asked the staff if the elevators were still going to shut down at midnight and they said they weren't sure - wouldn't your employees be informed of this crucial info and be privy to the letter that the hotel guests received? You would think! We went to our rooms and then a few minutes after midnight the power went out meaning not only no elevators but no A/C and we couldn't charge our phones. I was there on business as well as pleasure so knowing I had to be up for work meetings the next morning with a phone that wouldn't be charged for an alarm was less than ideal. I wrote the manager an email (I was given her card that night) and received no response. After multiple phone calls that morning to try to reach her I was told we would be receiving a $100 credit for the inconvenience for the loss of power. I didn't have it in me to put up a fight and just wanted to get home at that point, but after spending thousands of dollar this was a pathetic gesture at best. Needless to say I will never be returning to a SLS hotel.

2 star hotel with 4 star price with super loud train that wouldn't quit. I don't recommend Extremely loud even being on the 22nd floor facing the train. The train is nonstop and super loud and annoying. I can't imagine being on a lower level facing the train. The pool is small and shady. I have tried calling 'at your service' 4 times and it just rings. When I dialed 5085 for valet after a bunch of rings it rolled over to 'at your service' and when they finally answered they took my valet request...but never called valet so I was standing outside waiting for them and they had no idea. Its cold and bland and sterile and the rooms and bathrooms are very outdated. Neither my sink nor tub drained proper and after 8 seconds of either being on both would fill very grossly. I would not be so upset if this was a 100$ or so a night room but at the room rate plus 30$ valet it's certainly not up to par. If my conference was not here I would not have stayed and even the conference promoter said next year we are going to 'blue lagoon' wherever that is so I think many people were unhappy. The rugs in all halls, rooms, and conference rooms are gross and outdated, and stained heavily. The conference main rooms and breakouts are terribly sterile and just don't feel good at all. The lighting was not consistent and was burned out and flickering and just overall a 2-star experience. I am looking forward to checking out tomorrow and only hearing that train one more night.

3 star level hotel, very old building inside and outside The location is nice but not outstanding. The hotel is very old, they are closing for good in May 2025. We spent Christmas Eve at this hotel, paid for an upgrade. The rooms are old but for that they are fine. The pool area is a disaster, like a bad 3 star hotel. The sunbeds are squeezed in to a small area most of them touching side by side. The staff is not 5 star level trained, long waiting at breakfast for a table. Even if your breakfast is included you will be charged for water, coffee and other basic breakfast items. We spent almost 2k and it was a waste of money. Even after complaining all you get is pointless discussion and not one gesture.

I came here on a day pass for my birthday and I honestly was a bit disappointed. Upon check-in to the spa for my massage, I was met by a woman named Fatima. She was extremely rude and not welcoming in even the slightest… Being kind, warm, and welcoming are very important qualities to possess when working in the hospitality industry. She charged the card on file 20% gratuity before I even stepped foot in the building and claims to have tried to call me, yet I didn’t have a single missed call… After signing in she led me to the spa door as my friend followed, when we got there she proceeded to step in-front of my friend with her arm out across the doorway, blocking her from helping me get situated and refused to let her into the locker room because she “wasn’t finished signing her in”. Mind you, she was already aware that 3 day passes were booked under my name. While I was in my massage my final friend arrived and at the desk she was greeted with “how much did you pay?” Instead of “Good morning, welcome.” Fatima then proceeds to ignore them telling her 2/3 of us were already checked in and grabbed a calculator, alongside pen and paper to do her own “calculations” over pricing. Keep in mind, all THREE passes were confirmed downstairs at the check-in desk. She REFUSED to let my final friend check-in until she finished her own personal “calculations”. Be aware of hidden fees, ridiculous valet costs, and rude staff. My massage was amazing & I enjoyed the pool side very much, however the spa was extremely underwhelming and the pictures advertised look nothing like the actual spa. I definitely won’t be returning here and I recommend you find somewhere else to get a Spa/day pass.

Review rating: 2.0

Not worth the price per night The plates were not clean even the first day we checked in. We had to wait for 6 minutes before we even feel the warm water in shower. For the high price per night, they should have offered parking free or self parking with lower price, instead they charged $45 per night, this is ridiculous. Being on the beach, they could have had washer and dryer in the hotel where we could pay and use. It was not there either and they charged $45 per night for amenities. I will definitely not stay here again.

Review rating: 1.0

14 days stay in December 2025. This hotel needs more service staff. Customers suffer with overcrowded breakfast area and items unfilled. Long wait times for rooms to be cleaned. One of the two elevators out of service for 6 days and counting. Pool has been closed for tiling work. Staff tries their best, but needs more help.

Signal: 0.0%

8.28 - I reached out to email given below and has not responded. Definitely not a Four Seasons experience! Soothing ambiance in Brickell! Welcoming hospitality with champagne glasses, modern setting with sculptures and various restaurants. The outdoor pool is surrounded by waterfalls and if you keep on walking you will appreciate hammocks held in between palm trees over the pool. Forgot sunscreen? They have it! Want to wash before heading back? They have a laundry room. Beautiful views! I’d have to say that concierge the Four Seasons Aviara at San Diego set the mark high when they made my daughter feel special. This hotel did not do anything to help us mark the special occasion we visited Miami….Not the Four Seasons treatment I was accustomed to.

Signal: 0.0%

⭐☆☆☆☆ 1-Star Review – Tru by Hilton Miami West Brickell Hotel I haven’t even stayed at this hotel yet, and unfortunately my experience has already been very disappointing. On January 14 at 3:44 PM, I called the front desk because I have two separate reservations—one for Saturday, January 24, 2026, and another for Sunday, January 25, 2026. Since it’s my anniversary weekend, I simply wanted to ask if it would be possible to stay in the same room for both nights. I also mentioned that I was trying to surprise my wife, hoping for a helpful and positive interaction. Instead, the receptionist was very dry, unprofessional, and disengaged. What really stood out—and was honestly shocking—was that she stated the hotel is “not really good,” that there are no balconies, that the views are bad from all rooms, and that the hotel does not help at all with special occasions. My 1-star review for the room is based on the front desk description since I have not seen my room yet. I might change the review once I get the full experience of the Hotel and amenities. Back in 2011–2013, I used to stay exclusively at Hilton properties, with at least 4–5 vacations per year. Over time, however, I began experiencing consistently poor service, which led my wife and me to switch to other brands such as Hyatt and Marriott. After several years, I decided to give Hilton another chance—and this was my very first experience since then. WOW. So far, it has been extremely disappointing. Hearing such negative comments directly from a front desk employee gave me the impression that guests should not expect quality service or genuine hospitality. It honestly felt like I was being discouraged from staying at the property altogether. This is not the level of professionalism or customer care I would expect from a Hilton-branded hotel, especially when calling ahead for a milestone event like an anniversary. First impressions matter, and unfortunately, this interaction has already cast a shadow over what should have been a meaningful and special weekend. I truly hope management takes this feedback seriously and addresses staff attitude and customer service, because this experience has already lowered my expectations before I’ve even arrived.

Signal: 0.0%