Amenities review insights for United States, Hotels

Google Maps

Complaint signal is 2.2%.

Praise signal is 2.9%.

Baseline signal is 2.0%.

Delta vs baseline is 0.2 points.

Tripadvisor

Complaint signal is 0.9%.

Praise signal is 7.4%.

Baseline signal is 3.0%.

Delta vs baseline is -2.1 points.

Google Maps

Top complaints

• *Worst value in NYC* The rooms are small, very loud, and look like they’re from the ‘70’s. The room was $500 per night, see the photos below. The bathroom didn’t include any amenities, just soap. Staff were very friendly but value for the room is shocking, I would never recommend Sohotel. (0.0%)
• A little disappointed because the pool and hot tub were not in working order. There is nowhere to just relax in the lobby. I sat, not knowing, it was considered part of the restaurant area. A guy from the restaurant rudely told me I couldn't not sit there because they might need those seats. I was sitting on a couch by the fireplace. This was not one of my best hotel stays. (0.0%)
• Absolutely not a 5 star hotel. Essentially an Embassy Suites or Holiday Inn, but priced well above those hotel chains. Check-in was an hour affair since the hotel assigned a single person to the front desk. The line ran all the way through the entire length of the lobby, but no other employee came over to relieve the person assisting a 30+ guest line. Breakfast in the morning was decidedly mediocre and required a 45 minute wait minimum. The room itself was spacious, but key amenities like the filtered water dispenser and rainfall shower head didn't really work. Ordering room service was not an option since the wait for any food item was over 2 hours. If this hotel were $100-$150 a night, it would be a reasonable value. However, it is definitely not up to the standard of the Conrad brand and certainly is not worth more than $200 a night. If you're staying in NYC and looking for a 4-5 star stay, definitely look elsewhere. (0.0%)

Top praises

• retro charm with modern amenities. (0.1%)
• ... my seven day solo vaca over xmas in NYC almost went south when I checked in at the Tillary. There was nothing wrong with the room, it just wasn't to my liking. Yoli (sp?) at the front desk cheerfully sent me to a different room that was much more to my liking. So much so that I booked the for the same dates next year. Since I'm an old Geezer when it comes to new technology, Emily at the front desk commandeered my phone and hooked me up with her best rate for next Christmas and threw in some nice amenities. The hotel is a rock solid structure in a great location - a minutes walk away from the Brooklyn Bridge gateway to Manhattan. And the staff was great - friendly and efficient. Go see. (0.0%)
• A couple great things about this hotel: 1. Service and front desk were welcoming and responsive. 2. Location is fantastic. 3. A nice gym compared to other NY hotels I’ve stayed at. 4. Room was comfortable. 5. Elevators were pretty fast. Never felt like I had to wait more than a minute. Unfortunately I have to give this hotel a poor review due to a few matters: 1. I strongly suspect my AirPods were stolen from my room. Immediately after leaving to work one morning, I got a “Find My” notification stating that I had left my AirPods at the hotel. No big deal I thought, but upon coming back to the room after it was cleaned a few hours later, I could not locate them anywhere. I pretty much went straight from my room to the uber that morning, so I can’t fathom having left them anywhere else in the hotel. The next morning, they showed up in some random address in Patterson, NJ. 2. The service/rooftop elevator is loud and shared a wall with my room. 3.There is heavy construction going on right next to the building. This is out of the hotel’s control of course, but it is annoyance to guests nonetheless. 4. Room service was good but felt a overpriced, even by NY standards. (0.0%)

Tripadvisor

Top complaints

• Very confusing if breakfast is included, as the breakfast team didn't know. Breakfast in general is really bad. Food assortment is very limited, quite expensive and not tasty at all. Coffee is a bad machine and no oat milk. Not the level that I expected. 10 Dollar per day (as I learnt at the checkout) is not enough to have a full breakfast. However, I skipped the other days as it was not worth to spend any time or money. The room was nice, however I woke up at 6 in the morning as somebody were listening to music quite loud in the room next to me. No small amenities (in the bath) were provided. Overall just a ok experience. Best was the location and the area. (0.9%)

Top praises

• An amazing view and a very convenient location!! A modern room with all the necessary amenities; no adapter needed thanks to multiple USB ports. Very comfortable beds. A large bathroom with a bathtub. Several subway stations right outside the building; ideal for exploring the city on foot or by subway. Direct access from JFK by subway. I highly recommend it!! I loved it. (0.9%)
• Fantastic, fit my needs and was super fun and nice! (0.9%)
• I stayed at M Social during the blizzard in NYC in February 2026. The hotel facilities, rooms and staff were amazing. Unfortunatlely they were having an IT issue at checking in and subsequent treatment by the Reservations and management team has been absolutely diabolical. A month later I am still waiting for my deposit to be refunded.6+ emails and involvement of my company legal team and I finally get a response to say I need to contact another team. This 'Front Desk' team's email doesn't even exist. I feel like I am being ignored whilst they're holding my deposit money and they're not escalating the issue. Their failure to address this is actually theft. It really would make me think twice to book here again due to the way they treat their customers and lack of action when it comes to refunding deposits. Due to the IT issues on this day I assume many others are in the same boat. (0.9%)

Google Maps · Complaint quote

"The room was great and the location was perfect. What I don’t like it they charge you a $40 facility fee for various things including the “free wifi” they advertise on their website. I refused to pay the fee and they were fine with it but told me I’ll need to pay it if I stay there again. Planning to report them to the attorney general for advertising free wifi but then charging for it."

Review rating: 5.0

Google Maps · Praise quote

"I truly cannot rate this hotel highly enough. We’ve been loyal customers of Warwick SF since 2024, when we had a terrible experience at a nearby hotel and needed to move after the first night. Nestor, who still works here to this day, checked us in at 9 am the next morning so our toddler could nap and made sure we had everything we needed. We’ve stayed in both the suites and most recently in the Superior Queen, and I love both. The rooms are thoughtfully appointed, have comfortable beds and nice amenities. The hotel is so clean, and the cleaning staff is so efficient and fastidious in their work. I’m just wrapping up another stay with my daughter, and I’m blown away again at the kindness of the staff and how well looked after I feel. We are so sad to be leaving, which you know is a mark of a good hotel and a great stay. We will always stay here when we come to SF, and our experience here has made us loyal customers of Warwick in general (shout out to the Seattle staff, who are also excellent!)."

Review rating: 5.0

Tripadvisor · Complaint quote

"Very confusing if breakfast is included, as the breakfast team didn't know. Breakfast in general is really bad. Food assortment is very limited, quite expensive and not tasty at all. Coffee is a bad machine and no oat milk. Not the level that I expected. 10 Dollar per day (as I learnt at the checkout) is not enough to have a full breakfast. However, I skipped the other days as it was not worth to spend any time or money. The room was nice, however I woke up at 6 in the morning as somebody were listening to music quite loud in the room next to me. No small amenities (in the bath) were provided. Overall just a ok experience. Best was the location and the area."

Review rating: 3.0

Tripadvisor · Praise quote

"I stayed at M Social during the blizzard in NYC in February 2026. The hotel facilities, rooms and staff were amazing. Unfortunatlely they were having an IT issue at checking in and subsequent treatment by the Reservations and management team has been absolutely diabolical. A month later I am still waiting for my deposit to be refunded.6+ emails and involvement of my company legal team and I finally get a response to say I need to contact another team. This 'Front Desk' team's email doesn't even exist. I feel like I am being ignored whilst they're holding my deposit money and they're not escalating the issue. Their failure to address this is actually theft. It really would make me think twice to book here again due to the way they treat their customers and lack of action when it comes to refunding deposits. Due to the IT issues on this day I assume many others are in the same boat."

Review rating: 2.0

"*Worst value in NYC* The rooms are small, very loud, and look like they’re from the ‘70’s. The room was $500 per night, see the photos below. The bathroom didn’t include any amenities, just soap. Staff were very friendly but value for the room is shocking, I would never recommend Sohotel."

Signal: 0.0%

"A little disappointed because the pool and hot tub were not in working order. There is nowhere to just relax in the lobby. I sat, not knowing, it was considered part of the restaurant area. A guy from the restaurant rudely told me I couldn't not sit there because they might need those seats. I was sitting on a couch by the fireplace. This was not one of my best hotel stays."

Signal: 0.0%

"Absolutely not a 5 star hotel. Essentially an Embassy Suites or Holiday Inn, but priced well above those hotel chains. Check-in was an hour affair since the hotel assigned a single person to the front desk. The line ran all the way through the entire length of the lobby, but no other employee came over to relieve the person assisting a 30+ guest line. Breakfast in the morning was decidedly mediocre and required a 45 minute wait minimum. The room itself was spacious, but key amenities like the filtered water dispenser and rainfall shower head didn't really work. Ordering room service was not an option since the wait for any food item was over 2 hours. If this hotel were $100-$150 a night, it would be a reasonable value. However, it is definitely not up to the standard of the Conrad brand and certainly is not worth more than $200 a night. If you're staying in NYC and looking for a 4-5 star stay, definitely look elsewhere."

Signal: 0.0%

"retro charm with modern amenities."

Signal: 0.1%

"... my seven day solo vaca over xmas in NYC almost went south when I checked in at the Tillary. There was nothing wrong with the room, it just wasn't to my liking. Yoli (sp?) at the front desk cheerfully sent me to a different room that was much more to my liking. So much so that I booked the for the same dates next year. Since I'm an old Geezer when it comes to new technology, Emily at the front desk commandeered my phone and hooked me up with her best rate for next Christmas and threw in some nice amenities. The hotel is a rock solid structure in a great location - a minutes walk away from the Brooklyn Bridge gateway to Manhattan. And the staff was great - friendly and efficient. Go see."

Signal: 0.0%

"A couple great things about this hotel: 1. Service and front desk were welcoming and responsive. 2. Location is fantastic. 3. A nice gym compared to other NY hotels I’ve stayed at. 4. Room was comfortable. 5. Elevators were pretty fast. Never felt like I had to wait more than a minute. Unfortunately I have to give this hotel a poor review due to a few matters: 1. I strongly suspect my AirPods were stolen from my room. Immediately after leaving to work one morning, I got a “Find My” notification stating that I had left my AirPods at the hotel. No big deal I thought, but upon coming back to the room after it was cleaned a few hours later, I could not locate them anywhere. I pretty much went straight from my room to the uber that morning, so I can’t fathom having left them anywhere else in the hotel. The next morning, they showed up in some random address in Patterson, NJ. 2. The service/rooftop elevator is loud and shared a wall with my room. 3.There is heavy construction going on right next to the building. This is out of the hotel’s control of course, but it is annoyance to guests nonetheless. 4. Room service was good but felt a overpriced, even by NY standards."

Signal: 0.0%

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