Amenities review insights for United States, Hotels

$1,200+ for This? A Total Rip-Off. I booked the Thompson Houston by Hyatt for a special weekend getaway to celebrate my pregnant wife’s birthday – our first real break from the kids in ages. We paid well over $1,200 for what was supposed to be a luxurious, relaxing escape. Instead, we got a masterclass in disappointment, neglect, and false advertising from a hotel that clearly prioritizes hype over hospitality. From the moment we pulled up, the red flags started waving. No valet in sight to help with our bags. My very pregnant wife had to stand there while I hauled everything inside myself. Charming start to a “luxury” experience. Check-in was a nightmare. The front desk staff was outright rude – curt, unhelpful, and acting like we were inconveniencing them by showing up for our reservation. Zero warmth, zero professionalism. The room itself was a joke for the price and very small. There were hand indentations on the headboard from some people that probably had a much better time than us. The TV was broken on arrival. We had IT staff traipsing in and out of our room twice, fumbling around for nearly an hour total while we just wanted to unwind. The furniture was badly scuffed and worn. And the day beds? Covered in questionable stains that made us immediately regret sitting on anything. This is supposed to be a high-end boutique property? The “stunning views” they brag about? Ours looked straight out over public housing projects next door. Not exactly the romantic skyline panorama we were sold on for a birthday celebration. Then there was the atmosphere. The hotel was overrun with drunk prom teenagers running wild and turning the place into a chaotic frat party. So much for a peaceful weekend escape – it felt more like spring break at a budget motel. Even the amenities failed us. The rooftop pool – one of their big selling points – closed at 7 PM despite the website saying it closed at 10 PM. Perfect for a relaxing evening dip after a long day, right? Wrong. The day beds are filthy and stained with dried fluids of unknown origin. This wasn’t a luxury stay. It was overpriced mediocrity wrapped in slick marketing. For $1,200+, we expected flawless service, spotless rooms, helpful staff, and an atmosphere worthy of a special occasion. We got broken electronics, rude attitudes, scratched furniture, dirty beds, lousy views, early pool shutdowns, and a lobby full of rowdy teens. Hyatt Thompson Houston: Do better. Way better. Or at least be honest about what you’re selling. We won’t be back, and I strongly recommend anyone considering this place look elsewhere – especially if you’re traveling with family or expecting actual luxury.

$30 unannounced amenity fee. That’s a ripoff…

$600 a night, and nobody had a usb-c phone charger I could borrow. That really blew my mind. Also the men’s locker room /sauna was terrible. The rooms are dated.

$38 per night “amenity fee" A $38 per night “amenity fee" — piled on top of other hidden charges — is absolutely outrageous and nothing short of a blatant cash grab.

$75/Night ‘Resort Fee’ for a Non-Resort – Misleading Pricing If you’re considering staying at Dream Downtown, make sure you understand the real price before booking. This hotel charges roughly $75 per night in “facility/resort fees”—on top of the advertised room rate. These fees are not clearly reflected in the upfront pricing and only show up once you dig into the details or see your final bill. The bigger issue is that there is absolutely nothing about this property that justifies calling it a “resort.” No meaningful amenities No real resort-style facilities One restaurant Limited (if any) room service No clear premium offerings that would warrant a nightly “resort” fee This is, at best, a standard 3-star hotel charging resort-level add-ons. So if you’re comparing prices with other hotels in the area, you need to add ~$75 per night to the listed rate to understand what you’re actually paying. Once you do that, you’ll likely find better options nearby that are more transparent and offer better overall value. The hotel itself is fine on a basic level—but the pricing structure feels intentionally misleading. Just be aware of the true cost before booking.

Lied about being a resort. Took the fee. No pool, no fitness, no bar, no restaurant. Just a dark painted barrack, next to Beverly Hills Center Mall. They give you a bath robe (to go where?). Charge a resort fee for that. The rooms are painted dark gray. Spacious, awright, but the only "resort" feature, is a small balcony. Horrible. Hallways are claustrophobic. No food. Room service? Fouggget it. Chipotle across the street. Parking was a nightmare. Small underground garage. Cars block each other in doubled spaces. I wasn't able to get any parking!!! Parked on the street, got up at 3am, 5am and 7am, to check for the ticket on my car. Horrible.

Horrible room, broken bathroom fittings, dirty bathtub, water pressure too low, bedroom tv wasnt working. Leaving this review to remember

Review rating: 3.0

We will NEVER return Extremely disappointing stay at 124. We have stayed here previously without problem, but this time we were positioned in the Gatehouse section. We made reservations here with another couple, but somehow we were assigned to the separate Gate House.. So we paid $550 in advance for a room that was around the corner, up a narrow stairs ( no elevator, no help) and we had to walk around 2 mobile storage units to gain access through a dark corner entrance. There is no security on site. We had to park outside, and carry our luggage up and down this narrow staircase in the rain. There is no one on site here and you are on your own. There are no amenities and we asked for ice and it took an hour to deliver. The server apologized but that was much too long. Then to insult us, we were charged a $33 resort fee afterwards even though we had no amenities and no pool. We disputed the charge at the front counter but I see we were charged anyway. Our friends stayed in the main structure ,and we kept asking why we were assigned to another building. The clerk said that it was because we booked through another site, and we kept explaining that we booked directly through YOUR website and even paid the 124 Queen first night prepaid non refundable rate which was to include the resort fee. So why were we charged again. We have been coming to NOTL for 40 years. You have lost our business as we will never return to 124.

Review rating: 1.0

$1,200+ for This? A Total Rip-Off. I booked the Thompson Houston by Hyatt for a special weekend getaway to celebrate my pregnant wife’s birthday – our first real break from the kids in ages. We paid well over $1,200 for what was supposed to be a luxurious, relaxing escape. Instead, we got a masterclass in disappointment, neglect, and false advertising from a hotel that clearly prioritizes hype over hospitality. From the moment we pulled up, the red flags started waving. No valet in sight to help with our bags. My very pregnant wife had to stand there while I hauled everything inside myself. Charming start to a “luxury” experience. Check-in was a nightmare. The front desk staff was outright rude – curt, unhelpful, and acting like we were inconveniencing them by showing up for our reservation. Zero warmth, zero professionalism. The room itself was a joke for the price and very small. There were hand indentations on the headboard from some people that probably had a much better time than us. The TV was broken on arrival. We had IT staff traipsing in and out of our room twice, fumbling around for nearly an hour total while we just wanted to unwind. The furniture was badly scuffed and worn. And the day beds? Covered in questionable stains that made us immediately regret sitting on anything. This is supposed to be a high-end boutique property? The “stunning views” they brag about? Ours looked straight out over public housing projects next door. Not exactly the romantic skyline panorama we were sold on for a birthday celebration. Then there was the atmosphere. The hotel was overrun with drunk prom teenagers running wild and turning the place into a chaotic frat party. So much for a peaceful weekend escape – it felt more like spring break at a budget motel. Even the amenities failed us. The rooftop pool – one of their big selling points – closed at 7 PM despite the website saying it closed at 10 PM. Perfect for a relaxing evening dip after a long day, right? Wrong. The day beds are filthy and stained with dried fluids of unknown origin. This wasn’t a luxury stay. It was overpriced mediocrity wrapped in slick marketing. For $1,200+, we expected flawless service, spotless rooms, helpful staff, and an atmosphere worthy of a special occasion. We got broken electronics, rude attitudes, scratched furniture, dirty beds, lousy views, early pool shutdowns, and a lobby full of rowdy teens. Hyatt Thompson Houston: Do better. Way better. Or at least be honest about what you’re selling. We won’t be back, and I strongly recommend anyone considering this place look elsewhere – especially if you’re traveling with family or expecting actual luxury.

Signal: 0.0%

$30 unannounced amenity fee. That’s a ripoff…

Signal: 0.0%

$600 a night, and nobody had a usb-c phone charger I could borrow. That really blew my mind. Also the men’s locker room /sauna was terrible. The rooms are dated.

Signal: 0.0%